Honest Diligent and determined
FRANCINA A SANTIAGO
Seeking a position that will honor my skills and enhance them for further growth and development.
A
DATES FROM APRIL 29,2018 TO THE PRESENT
SALES ASSOCIATE, LA GULI PASTRY SHOP
Prepared the shop on opening to better serve the customers. Make sure the various displays on the counter and the window are ready to attract business and to be ready to serve customers. Assist customers with cake orders both in person and by telephone. Clean and keep up the supplies needed on a constant basis to ensure both a sanitary and customer ready environment.
DATES FROM JULY 2012-APRIL 17, 2018
SALES ASSOCIATE, MAGIC PEST MANAGEMENT LLC
Assisted with the Sales Force to create new leads for the sales personnel to sell pest control contracts to new customers.
Handles customer interactions from initial appointments with sales force and assisted the Customer Service Department at times with existing customers in regards to appointments and service calls.
Assisted with the owner on the various NYC construction projects in the pest control service from the starting bid of the potential job to the payrolls needed to get completed to get paid for these services.
Ran monthly sales reports for upper management to determine the volume of sales and in what capacity to assist them in future decision making if needed to increase and strengthen the sales revenue into the business.
Sent out monthly renewal notices to select customers with special pest control yearly contracts, for example, termite coverage.
EDUCATION
JAN 2007
ASSOCIATES DEGREE IN BUSINESS ADMINSITRATION, QUEENSBOUROUGH COMMUNITY COLLEGE
MAINTAINED A 3.4 GPA.
FEB 2007-2017
YORK COLLEGE
Studied first Accounting, then Human Resources. Worked on many group projects with fellow students learning delegation of duties and skills towards
SKILLS
� Excellent and many years of Customer Service skills
� Reliable & Punctual � Able to meet deadlines and multi task
� Able to train others
� Dedicated
ACTIVITIES
In my position at Magic Pest Management, I was given an opportunity to become a Notary, which was a great assistance to the owner of the company with the many forms needed for the NYC contract jobs. Many forms needed to be notarized to ensure being hired as a pest control provider and for payroll, to be paid for the services rendered.
I have continually improved in my skill of speaking, reading and writing in Spanish. While it is not fluent, it is considered an asset and I am continuing to learn and grow with this skill daily with both my current job and at home with my husband who is also Spanish speaking.
REFERENCES:
DR. PHOEBE MASSIMINO-ASSOCIATE PROFESSOR AT YORK COLLEGE
PHONE NUMBER------------; EMAIL PMASSIMINO@YORK.CUNY.EDU
NOEL THOMAN-CUSTOMER SERVICE AND SALES MANAGER AT MAGIC PEST MANAGEMENT
PHONE NUMBER------------; EMAIL NTHOMAN@MAGICEXTERMINATING.COM
FRANCINA A SANTIAGO
Seeking a position that will honor my skills and enhance them for further growth and development.
A
DATES FROM APRIL 29,2018 TO THE PRESENT
SALES ASSOCIATE, LA GULI PASTRY SHOP
Prepared the shop on opening to better serve the customers. Make sure the various displays on the counter and the window are ready to attract business and to be ready to serve customers. Assist customers with cake orders both in person and by telephone. Clean and keep up the supplies needed on a constant basis to ensure both a sanitary and customer ready environment.
DATES FROM JULY 2012-APRIL 17, 2018
SALES ASSOCIATE, MAGIC PEST MANAGEMENT LLC
Assisted with the Sales Force to create new leads for the sales personnel to sell pest control contracts to new customers.
Handles customer interactions from initial appointments with sales force and assisted the Customer Service Department at times with existing customers in regards to appointments and service calls.
Assisted with the owner on the various NYC construction projects in the pest control service from the starting bid of the potential job to the payrolls needed to get completed to get paid for these services.
Ran monthly sales reports for upper management to determine the volume of sales and in what capacity to assist them in future decision making if needed to increase and strengthen the sales revenue into the business.
Sent out monthly renewal notices to select customers with special pest control yearly contracts, for example, termite coverage.
EDUCATION
JAN 2007
ASSOCIATES DEGREE IN BUSINESS ADMINSITRATION, QUEENSBOUROUGH COMMUNITY COLLEGE
MAINTAINED A 3.4 GPA.
FEB 2007-2017
YORK COLLEGE
Studied first Accounting, then Human Resources. Worked on many group projects with fellow students learning delegation of duties and skills towards
SKILLS
� Excellent and many years of Customer Service skills
� Reliable & Punctual � Able to meet deadlines and multi task
� Able to train others
� Dedicated
ACTIVITIES
In my position at Magic Pest Management, I was given an opportunity to become a Notary, which was a great assistance to the owner of the company with the many forms needed for the NYC contract jobs. Many forms needed to be notarized to ensure being hired as a pest control provider and for payroll, to be paid for the services rendered.
I have continually improved in my skill of speaking, reading and writing in Spanish. While it is not fluent, it is considered an asset and I am continuing to learn and grow with this skill daily with both my current job and at home with my husband who is also Spanish speaking.
REFERENCES:
DR. PHOEBE MASSIMINO-ASSOCIATE PROFESSOR AT YORK COLLEGE
PHONE NUMBER------------; EMAIL PMASSIMINO@YORK.CUNY.EDU
NOEL THOMAN-CUSTOMER SERVICE AND SALES MANAGER AT MAGIC PEST MANAGEMENT
PHONE NUMBER------------; EMAIL NTHOMAN@MAGICEXTERMINATING.COM