Haley Floyd Resume
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Location: Knoxville, TN, USA
School: Southwestern Community College
Major: Pre-Nursing

Haley Floyd Resume

Knoxville, TN
Authorized to work in the US for any employer
Shift Manager
CVS Health - Knoxville, TN
May 2019 to Present
Assist customers, complete cycle counts for inventory, order any store products, count the safe, balance drawers, count
deposit at the end of the night when the store closes, open the store in the morning and close the store at night, check out
of date products throughout the store, stock, help with truck delivery when it arrives every other week, change prices on
products daily, reset shelf planograms, supervise cashiers and other employees that work with me on the same shift, train
and help new employees, check emails, complete daily work load manager tasks, assist the pharmacy when extra help is
needed, clean up around the store, take trash out, process returns and damaged items, take down old ad sale signs and
put new ad sale signs up, along with other shift manager duties, etc.
October 2018 to May 2019
Assist donors to phlebotomy floor, get their chart, verify donor name and birthday, stick donor with needle and hook them
up to plasmapheresis machine, assist them with any complications and monitor them throughout donation process.
Cheddar's Scratch Kitchen - Knoxville, TN
August 2018 to October 2018
• Greet and seat customers as they arrive at the entrance.
• Directed guests to their table
• Answered telephone inquiries
• Scheduled reservations
• Accommodated and managed large parties
• Managed customer requests
• Kept track of which tables needed cleaned, and let the busser know which ones needed clean and the urgency of the
customer(s) waiting for an open table, etc.
• Took and packed to-go orders
Sales Associate
American Eagle Outfitters - Knoxville, TN
August 2018 to October 2018
• Conducted credit card transactions through POS System
• Ran the cash register
• Assisted with returns
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service
• Kept clothes folded and as neat as possible on the sales floor
• Helped customers with the fitting room. (Let them in the fitting room doors as they were kept locked and counted how
many items they would take into fitting room.)
• Placed orders online if the store was out of stock of the item that the customer needed/wanted.
• Signed customers up for rewards card and/or AE credit card.
• Answered incoming calls
• Responsible for store displays
• Cleaned store in the morning before opening. (Swept sales floor, restock bags, hangers, stock bathroom with paper
products, put up go back clothes, etc.
Pharmacy Technician- Inventory Manager
CVS Health - Sylva, NC
July 2014 to May 2018
Process prescriptions that customers bring to pharmacy, input insurance information into patient profile, count and fill
medication, help customers at register when picking up their script, take phone calls from patients and doctor offices,
hospitals, and other pharmacies, transfer prescriptions to other pharmacies. Inventory management duties included
ordering medications and products, specialty drugs, and keeping inventory of meds in the pharmacy, and returning expired
or damaged medications back to warehouse.
Pharmacy Technician in Pharmacy Technician
Western Carolina University - Cullowhee, NC
August 2017 to February 2018
Associate in Pre-Pharmacy
Southwestern Community College - Sylva, NC
August 2014 to December 2017
Medical Assistant Certification in Medical Assistant
Southwestern Community College - Sylva, NC
January 2013 to June 2014
High school
Smoky Mountain High School - Sylva, NC
August 2010 to June 2014
• Plasma (1 year)
• Venipuncture (1 year)
• Phlebotomy (1 year)
• Medical Terminology (6 years)
• Medical Billing (4 years)
• Medical Assisting (1 year)
• Inventory Management (4 years)
• Injections (1 year)
• Patient Care (4 years)
• Retail Sales (5 years)
• Shift Supervisor (2 years)
• Team Member (7 years)
• Crew Member (7 years)
• Shift Lead (2 years)
• Key Holder (1 year)
• Medical Records (4 years)
• CPR Certified (5 years)
• Administrative Skills (1 year)
• Cash Handling (6 years)
• Medication Administration
• Customer Service (5 years)
• Sales Experience
• Microsoft Office (4 years)
• Phone Etiquette (6 years)
Certified Pharmacy Technician (CPhT)
February 2018 to February 2020
Phlebotomy Certification
December 2018 to Present
Certified Medical Assistant
June 2014
Driver's License
National Pharmacy Technician Certification (PTCB)
Administrative Medical Assistant