Guillermo's Resume
GUILLERMO ROJAS
RICHMOND, CA 94804-------------
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________________________________________
SUMMARY
Administrative Analyst and support professional with background in Customer Support Services, Mobile Device Programming and Financial Journal Recharges. Seven years in HIMS Department as Admin. Assistant, Four years in IT Enterprise Communication Services and five years in Customer Support Services at UCSF Health. Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
Administrative Support
• Answered and address incoming calls related to Medical Record Request and others calls addressed to HIMS, also, provided fax number if needed.
• Processed, update and file documents using MS Office.
• Tally and verify invoices before processing for payment.
• Pick-up and distributed incoming mail daily.
• Placed orders request online for services at Building Management.
• Assisted in any other Admin request and service support as indicated including copying and scanning documents.
• Ensured accuracy by reviewing and uploading monthly cell phone billing reports into electronic Collect Data Recording billing system.
• Managed processing of purchase orders for parts and supplies for entire IT Department following IT Procedures.
• Prepared monthly financial journal recharges for smart cell phones and hardware which facilitated accurate cost accounting and budget monitoring.
• Received, and processed invoices and financial journal recharges, and sent to Account Payables.
• Entered, processed and maintained all phone data records in CDR system for billing purpose.
• Helped Distribution department generating send back letters to shareholders for incomplete retirement plans distribution requests.
• Processed manual deposits from customers in opening new retirement account or transferring between different retirement plans.
• Ensured distribution of daily mail, and produced daily and weekly reports of mailroom activities using Excel.
• Handled and maintained secure, confidential and critical information.
Mobile Device Support
• Implemented process which streamlined purchase and delivery of electronic mobile device by interfacing with vendor system directly. Decreased wait time from one month to one week.
• Programmed all types of mobile devices in a hospital environment. Ensured that all Residents had the correct working devices.
• Provided customer support over the phone regarding smart devices and fulfilled request for electronic devices. Performed Quality Control following IT Procedures.
• Create new user account Program and Configured in (BES) Server. Streamlined process of electronic device set-up, delivery to customer and suspension or cancellation when no longer needed.
• Liaison with Resident Coordinators to ensure accurate and timely delivery and retrieval of electronic devices for incoming and departing UCSF Residents.
EMPLOYMENT HISTORY
Ankobia Group/UCSF Medical Center, San Francisco, CA 2013-2020
UCSF Medical Center, San Francisco, CA 1999-2012
Mobile Device Analyst, IT Enterprise Communication Services 2007-2012
Administrative Assistant, IT Customer Support Services 1999-2007
Kelly Temporary Services, San Mateo CA 1999
Office Assistant
Franklin Resources Inc., San Mateo, CA 1995-1999
Administrative Assistant
EDUCATION/TRAINING
B.A., Business Administration, National Autonomous University of Nicaragua.
Skyline College, San Mateo, CA
Courses in Financial Accounting, Managerial Accounting, Accounting Spreadsheet and Access Database
SPECIALTIES
Accounting, Computers, Software Applications, Computer Hardware.
SKILLS
Literate in computer environment. Windows 2007/2010, Microsoft Outlook, Excel, Word and Aldus Page Maker. Seminars in Accounting Principles, Campus DPA and Fund Cost Centers at UCSF. Ability to communicate with others. Customer service orientation.
GUILLERMO ROJAS
RICHMOND, CA 94804-------------
------------
________________________________________
SUMMARY
Administrative Analyst and support professional with background in Customer Support Services, Mobile Device Programming and Financial Journal Recharges. Seven years in HIMS Department as Admin. Assistant, Four years in IT Enterprise Communication Services and five years in Customer Support Services at UCSF Health. Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
Administrative Support
• Answered and address incoming calls related to Medical Record Request and others calls addressed to HIMS, also, provided fax number if needed.
• Processed, update and file documents using MS Office.
• Tally and verify invoices before processing for payment.
• Pick-up and distributed incoming mail daily.
• Placed orders request online for services at Building Management.
• Assisted in any other Admin request and service support as indicated including copying and scanning documents.
• Ensured accuracy by reviewing and uploading monthly cell phone billing reports into electronic Collect Data Recording billing system.
• Managed processing of purchase orders for parts and supplies for entire IT Department following IT Procedures.
• Prepared monthly financial journal recharges for smart cell phones and hardware which facilitated accurate cost accounting and budget monitoring.
• Received, and processed invoices and financial journal recharges, and sent to Account Payables.
• Entered, processed and maintained all phone data records in CDR system for billing purpose.
• Helped Distribution department generating send back letters to shareholders for incomplete retirement plans distribution requests.
• Processed manual deposits from customers in opening new retirement account or transferring between different retirement plans.
• Ensured distribution of daily mail, and produced daily and weekly reports of mailroom activities using Excel.
• Handled and maintained secure, confidential and critical information.
Mobile Device Support
• Implemented process which streamlined purchase and delivery of electronic mobile device by interfacing with vendor system directly. Decreased wait time from one month to one week.
• Programmed all types of mobile devices in a hospital environment. Ensured that all Residents had the correct working devices.
• Provided customer support over the phone regarding smart devices and fulfilled request for electronic devices. Performed Quality Control following IT Procedures.
• Create new user account Program and Configured in (BES) Server. Streamlined process of electronic device set-up, delivery to customer and suspension or cancellation when no longer needed.
• Liaison with Resident Coordinators to ensure accurate and timely delivery and retrieval of electronic devices for incoming and departing UCSF Residents.
EMPLOYMENT HISTORY
Ankobia Group/UCSF Medical Center, San Francisco, CA 2013-2020
UCSF Medical Center, San Francisco, CA 1999-2012
Mobile Device Analyst, IT Enterprise Communication Services 2007-2012
Administrative Assistant, IT Customer Support Services 1999-2007
Kelly Temporary Services, San Mateo CA 1999
Office Assistant
Franklin Resources Inc., San Mateo, CA 1995-1999
Administrative Assistant
EDUCATION/TRAINING
B.A., Business Administration, National Autonomous University of Nicaragua.
Skyline College, San Mateo, CA
Courses in Financial Accounting, Managerial Accounting, Accounting Spreadsheet and Access Database
SPECIALTIES
Accounting, Computers, Software Applications, Computer Hardware.
SKILLS
Literate in computer environment. Windows 2007/2010, Microsoft Outlook, Excel, Word and Aldus Page Maker. Seminars in Accounting Principles, Campus DPA and Fund Cost Centers at UCSF. Ability to communicate with others. Customer service orientation.