Bilingual, customer service team player with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.
OFFICE DEPOT — 2015-PRESENT
At Office Depot, Print Services Supervisor is a full-time role, and in this position has ownership of the Print Services area. Responsible for engaging and providing an exceptional experience for customers requiring Print services. Quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers needs. Utilize principles to proactively engage customers, in order to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction.
QUALITY INN — 2015-2018
Hotel Front Desk Clerk to serve as the face of the business and senior management’s connection with guests. Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Responding quickly to guests’ needs and complaints.
SAM HOUSTON STATE UNIVERSITY, HUNTSVILLE, TEXAS —BACHELORS OF ARTS IN CRIMINAL JUSTICE VICTIMS STUDIES, 2018
NAVARRO COLLEGE, CORSICANA, TEXAS —ASSOCIATES OF SCIENCE, 2017
KERENS HIGH SCHOOL, KERENS, TEXAS —DIPLOMA, 2012
Strong customer service and communication skills. Fluent in Spanish and English
Strong computer skills