Furry friendly Self Motivator
Julie Johnson
9771 W. Arvada Dr, PO Box 1641
Arizona City, AZ 85123
Cell:------------
Email: ------------
Professional Summary:
Highly motivated worker with 20 years in customer service industry, leadership and training experience, extensive volunteer hours with various non-profit organizations, hands on multicultural studies who seeks to work with immigration/refugee services in the community, various clerical and office duties.
Skill Highlights
• Excellent Communication skills ?
• Data Entry
• Developed listening skills??
• Training experience
• Energetic work attitude ??
• Experienced with auditing/editing
• Strong organizational skills ?
• Working in a team towards a common goal
• Time Management skills
• Computer proficiency
• Telephone management ??
• French and Korean foreign language basics
• Arabic studies
• Multicultural proficiency?
• TOFL/TEFL certification???
• Practical and Critical thinking abilities
•
Work Experience
Dish Network Technologies ??March 2017 – Current??Gilbert, AZ
?Broadcast Operations Technician IV
After company merger provided employee support and resource assistance to ease transition, monitored audio and video content for quality control, outbound communication skills to station providers, technical troubleshooting, track and trend channel supplied data/issues, conducted peer training for new and tenured employees.
EchoStar Communications, LLC??March 2008 - March 2017??Gilbert, AZ
?Broadcast Operations Technician IV
Monitored audio and video content for quality control, created peer training videos and materials, team lead responsibilities for incoming and tenured operators, outbound communication skills to station providers, technical troubleshooting, completed training classes for emotional intelligence and cross-generational communications, completed management leadership courses, initiated collaboration committee to open communication barriers between management and employees, conducted team-building exercises, self-motivated training to learn various department roles, worked closely with management to write and change departmental responsibilities.
Dish Network Broadcasting ??July 1998 - March 2008??Lakewood, CO
?Broadcast Operations Specialist/ Advanced Technical Rep III
Audited grammar and verified staff maintained professional outbound communication to clients, received inbound calls from various clients, conducted training for new operators and peer training for new technologies, communicated via phone with clients to understand billing and to resolve equipment issues, collected and organized trending issues for software and station issues, completed various levels of certifications for call center representative duties, resolved escalations received through executive management, resolved installation escalations/complications, provided support to installation staff on-site, worked with clients to resolve contract violations and concerns.
Volunteer Experience
2011 – 2016 ??International Pain Foundation??San Tan Valley, AZ
2013 – 2016 ??Blackbox Foundation ???Casa Grande, AZ
2010 - 2016 ??Make-A-Wish Foundation???Phoenix, AZ
2015???Helen’s Hope Chest???Mesa, AZ
Education and Training
2017 ?Oxford Seminars?Tempe, AZ
TOFL/TEFL Certification (in progress)
2017 ?Colorado State Global Campus?Greenwood Village, CO
?Bachelor of Science in Human Services
??Golden Key National Honor Society 3.98 GPA
2014?Mesa Community College?Mesa, AZ
?Associates in Psychology with Focus in Arabic Studies
?Arizona General Education Curriculum Certification
??Phi Theta Kappa Honor Society
??Psi Beta Honor Program for Psychology Majors
1995?Iver C. Ranum High School?Denver, CO
?High School Scholastic Diploma
Keywords
Bachelor of Science in Human Services, Associates Degree in Psychology, TOFL/TEFL Certification, peer training, psychology, volunteer work, call center, customer service, computer proficiency, tracking and trending data, telecommunications, escalations, Arabic, French, Korean, language, and multicultural.
Julie Johnson
9771 W. Arvada Dr, PO Box 1641
Arizona City, AZ 85123
Cell:------------
Email: ------------
Professional Summary:
Highly motivated worker with 20 years in customer service industry, leadership and training experience, extensive volunteer hours with various non-profit organizations, hands on multicultural studies who seeks to work with immigration/refugee services in the community, various clerical and office duties.
Skill Highlights
• Excellent Communication skills ?
• Data Entry
• Developed listening skills??
• Training experience
• Energetic work attitude ??
• Experienced with auditing/editing
• Strong organizational skills ?
• Working in a team towards a common goal
• Time Management skills
• Computer proficiency
• Telephone management ??
• French and Korean foreign language basics
• Arabic studies
• Multicultural proficiency?
• TOFL/TEFL certification???
• Practical and Critical thinking abilities
•
Work Experience
Dish Network Technologies ??March 2017 – Current??Gilbert, AZ
?Broadcast Operations Technician IV
After company merger provided employee support and resource assistance to ease transition, monitored audio and video content for quality control, outbound communication skills to station providers, technical troubleshooting, track and trend channel supplied data/issues, conducted peer training for new and tenured employees.
EchoStar Communications, LLC??March 2008 - March 2017??Gilbert, AZ
?Broadcast Operations Technician IV
Monitored audio and video content for quality control, created peer training videos and materials, team lead responsibilities for incoming and tenured operators, outbound communication skills to station providers, technical troubleshooting, completed training classes for emotional intelligence and cross-generational communications, completed management leadership courses, initiated collaboration committee to open communication barriers between management and employees, conducted team-building exercises, self-motivated training to learn various department roles, worked closely with management to write and change departmental responsibilities.
Dish Network Broadcasting ??July 1998 - March 2008??Lakewood, CO
?Broadcast Operations Specialist/ Advanced Technical Rep III
Audited grammar and verified staff maintained professional outbound communication to clients, received inbound calls from various clients, conducted training for new operators and peer training for new technologies, communicated via phone with clients to understand billing and to resolve equipment issues, collected and organized trending issues for software and station issues, completed various levels of certifications for call center representative duties, resolved escalations received through executive management, resolved installation escalations/complications, provided support to installation staff on-site, worked with clients to resolve contract violations and concerns.
Volunteer Experience
2011 – 2016 ??International Pain Foundation??San Tan Valley, AZ
2013 – 2016 ??Blackbox Foundation ???Casa Grande, AZ
2010 - 2016 ??Make-A-Wish Foundation???Phoenix, AZ
2015???Helen’s Hope Chest???Mesa, AZ
Education and Training
2017 ?Oxford Seminars?Tempe, AZ
TOFL/TEFL Certification (in progress)
2017 ?Colorado State Global Campus?Greenwood Village, CO
?Bachelor of Science in Human Services
??Golden Key National Honor Society 3.98 GPA
2014?Mesa Community College?Mesa, AZ
?Associates in Psychology with Focus in Arabic Studies
?Arizona General Education Curriculum Certification
??Phi Theta Kappa Honor Society
??Psi Beta Honor Program for Psychology Majors
1995?Iver C. Ranum High School?Denver, CO
?High School Scholastic Diploma
Keywords
Bachelor of Science in Human Services, Associates Degree in Psychology, TOFL/TEFL Certification, peer training, psychology, volunteer work, call center, customer service, computer proficiency, tracking and trending data, telecommunications, escalations, Arabic, French, Korean, language, and multicultural.