fuller resume
As I have an extensive background in customer service etc., I am only pasting my most recent position. You may or may not find I'm over qualified; however I'm looking for a new opportunity and the possibility of opening a door to a different path. If you wish to see my entire resume, I'm happy to send it or drop it off at the radio station. My Best, Erin
ERIN G. FULLER
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Powell, WY
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OBJECTIVE
Seeking a leadership position with a growing organization that is looking for an executive with broad-based business management experience and specific expertise in Service to Customers, Business Process, Technical Support, and Logistics.
PROFILE
Service professional with extensive experience in medical device/equipment and high tech electronic companies. Experience with start-up ventures and larger established organizations. Excellent skills in business processes, problem solving and execution, communication, customer relationship building and customer issue resolution. Also, skilled in MRP system implementation, and field organization support/logistics.
� Provide Senior Leadership to Field Support and Business Support Analytics team. Projects high energy, �can do� style with high standards driving customer support goals
� Natural ability to translate business need into process
� Led and participated on Core Team for implementation of SAP
� Effective working with all levels of organizations
� Act as liaison for Sales function to all Local and Corporate entities
� Operates effectively in fast-paced environment
EXPERIENCE
NEUROPACE, Inc
August 2013 to June 2019
September 2018 to June 2019 � 100% Remote
Developer, manufacturer and marketer of a medical device used in the treatment of Epilepsy.
Senior Manager, Customer Service
Mountain View, California
August 2013 to June 2019
Responsible for building out Customer Service operational business processes in the IFS ERP system including writing SOP�s/DOP�s. Provided sales support reporting function to executive management. Provided weekly input to manufacturing operations on field inventory levels. Coordinated with Mgr. IT Business Appllications in developing and implementing a custom CRM Dynamics system for patient and device tracking. Included: writing software requirement spec, work breakdown structure, trace matrix, validation and testing protocols, and executing validation testing.
Restructured revenue and patient registration forms submitted by the field resulting in reduction of time and effort. The new form ultimately removed other registration forms from product kits resulting in manufacturing cost savings.
Through cooperation and logistics, managed field inventory resulting in 97% inventory accuracy including insuring 52 RNS devices didn�t expire. Resulted in $1.3 million savings.
Collaborated with the Salesforce project team to transition device tracking/case registrations from CRM Dynamics system.
Collaborated with the Sr. Director Clinical Engineering and other Field Clinical Engineers building out remote monitor and wand troubleshooting solutions in Salesforce.
As I have an extensive background in customer service etc., I am only pasting my most recent position. You may or may not find I'm over qualified; however I'm looking for a new opportunity and the possibility of opening a door to a different path. If you wish to see my entire resume, I'm happy to send it or drop it off at the radio station. My Best, Erin
ERIN G. FULLER
________________________________________________________________________
Powell, WY
Cell:------------
------------
OBJECTIVE
Seeking a leadership position with a growing organization that is looking for an executive with broad-based business management experience and specific expertise in Service to Customers, Business Process, Technical Support, and Logistics.
PROFILE
Service professional with extensive experience in medical device/equipment and high tech electronic companies. Experience with start-up ventures and larger established organizations. Excellent skills in business processes, problem solving and execution, communication, customer relationship building and customer issue resolution. Also, skilled in MRP system implementation, and field organization support/logistics.
� Provide Senior Leadership to Field Support and Business Support Analytics team. Projects high energy, �can do� style with high standards driving customer support goals
� Natural ability to translate business need into process
� Led and participated on Core Team for implementation of SAP
� Effective working with all levels of organizations
� Act as liaison for Sales function to all Local and Corporate entities
� Operates effectively in fast-paced environment
EXPERIENCE
NEUROPACE, Inc
August 2013 to June 2019
September 2018 to June 2019 � 100% Remote
Developer, manufacturer and marketer of a medical device used in the treatment of Epilepsy.
Senior Manager, Customer Service
Mountain View, California
August 2013 to June 2019
Responsible for building out Customer Service operational business processes in the IFS ERP system including writing SOP�s/DOP�s. Provided sales support reporting function to executive management. Provided weekly input to manufacturing operations on field inventory levels. Coordinated with Mgr. IT Business Appllications in developing and implementing a custom CRM Dynamics system for patient and device tracking. Included: writing software requirement spec, work breakdown structure, trace matrix, validation and testing protocols, and executing validation testing.
Restructured revenue and patient registration forms submitted by the field resulting in reduction of time and effort. The new form ultimately removed other registration forms from product kits resulting in manufacturing cost savings.
Through cooperation and logistics, managed field inventory resulting in 97% inventory accuracy including insuring 52 RNS devices didn�t expire. Resulted in $1.3 million savings.
Collaborated with the Salesforce project team to transition device tracking/case registrations from CRM Dynamics system.
Collaborated with the Sr. Director Clinical Engineering and other Field Clinical Engineers building out remote monitor and wand troubleshooting solutions in Salesforce.