Franchesca Steward
Objective
A dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. By effectively promoting brand awareness and promoting customer engagement, has developed an extensive career driving sales and is an expert in the customer experience.
Experience
Estee Lauder/ Smashbox Cosmetics- Freelance Make-Up Artist
October 2019- Present
• Travel to multiple Smashbox retailers within assigned territory.
• Connect with clients and determine their needs to create meaningful relationships
• Create a luxury experience with brand-specific product demonstration
• Build strong partnerships with brand and store management.
• Achieve retail sales objectives
• Merchandising: Maintain brand standards as per planogram and brand updates and new launches
• Display exceptional, client-centric selling skills with a drive for results with integrity.
• Assist with cleaning, re-stocking and moving boxes as part of the team.
• Lead events as part of a team throughout the territory
BG Multifamily- Leasing Consultant (Temp Agency)
June 2019- Present
• Proactively responsible for the day-to-day of leasing apartment homes to prospective residents, which include marketing and follow-ups
• Completed Leasing 101 Course
• Secretarial, receptionist and administrative duties as-needed, including answering the phone, filing, etc.
• Customer service responsibilities include working with residents to resolve concerns and submitting service requests
• Touring the community & homes
• Completing required paperwork as-needed
Liveops/Victoria’s secret- Customer Service Specialist
August 2018-present
• Answer incoming calls from customers who have any questions regarding products, lost packages, processing exchanges/returns, shipping information, billing, and any escalation calls
• Offer product and sizing suggestions for various lines of lingerie, loungewear, and sportswear ?
• Answer each question in a timely, tactful, and a professional manner ?
• Enter notes into the system while quickly multitasking between different programs ?
• Responsible for meeting company metrics for sales per hour, appeasements.
• Work from home position that requires home office setup
Lancome at Macy’s Galleria- Counter Business Manager
March 2018- November 2018
• Executed plans for meeting daily/monthly/yearly goals for a brand that handled $1million in volume.
• Develop and implement business driving events to achieve department goals
• Drive top line sales by consistently demonstrating exceptional selling skills
• Demonstrate expertise to Beauty Advisors on how to convert potential return into a sale through courtesy and professionalism
• Conduct training, coaching, motivating, and developing new and incumbent associates on company policies and procedures, product knowledge, and department productivity goals
• Review and analyze the business performance of daily, weekly, monthly, seasonal, and annual sales results
• Orchestrate and execute events and new launches as per the advertising calendar
• Ensure accuracy of promotional presentation; communicate advertising and events information to associates
• Coordinate Operational Tasks: putting out new merchandise, sales & event set-up; Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff
• Supervise proper presentation, organization, storing, and replenishment of stock
• Develop a repeat-business customer base to regularly communicate: upcoming events, new merchandise receipts, and product replenishment to increase incremental sales
• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment
• Ensure shortage prevention initiatives are executed
Saks Fifth Avenue/ Counter Business Manager
SEPTEMBER 2014- MARCH 2016
• Conducted department/store meetings to introduce new product launches, educate outside departments on bestselling products, and explore collaboration opportunities within the industry to meet and exceed sales goals and promote brand
• Established client book of 300 repeat customers within six months by utilizing multiple tools such as CCa+, Client book; follow-ups through email, mail, phone, social media
• Fill daily business report calculating numbers for day/month/year to exceed goals from the previous year and communicate goals, numbers, daily business and opportunities to store manager, department manager, account executive, and account coordinator
• Fulfill replenishment list, process damages; order testers, product; stock, maintain baseline schematics and inventory
• Utilized numerous online outlets to procure customer base for events and credit card promotions
Freelance Makeup Artist (self Employed)
November 2012-February 2014
Sephora (SiJCP)/ Product consultant
FEBRUARY 2010-NOVEMBER 2012
• Completed Sephora training and is Custom Makeup Application Certified
• Analyzed a plethora of information about skincare, makeup, fragrance, hair in order provide excellent customer service to clients to ensure customer retention and customer satisfaction
• Lead team during Client Service Leader periods ensuring promotional and advertising tactics to draw in potential clients to meet daily/weekly/monthly sales goals
• Assisted operations manager with resets, inventory control, and event planning and set up
Skills/ Windows 10, Microsoft Office, Excel, PowerPoint, iOS, Problem-solving, POS, GSuites office equipment/home office
Education
The University of Houston | Bachelor of Technology in Retailing and Consumer Sciences | Aug 2016- (Dec 2021)
RELATED COURSES COMPLETED
• Retailing Management
• Small Business Management/Development
• Tourism
• Entrepreneurship
• Merchandising
• Logistics
Objective
A dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. By effectively promoting brand awareness and promoting customer engagement, has developed an extensive career driving sales and is an expert in the customer experience.
Experience
Estee Lauder/ Smashbox Cosmetics- Freelance Make-Up Artist
October 2019- Present
• Travel to multiple Smashbox retailers within assigned territory.
• Connect with clients and determine their needs to create meaningful relationships
• Create a luxury experience with brand-specific product demonstration
• Build strong partnerships with brand and store management.
• Achieve retail sales objectives
• Merchandising: Maintain brand standards as per planogram and brand updates and new launches
• Display exceptional, client-centric selling skills with a drive for results with integrity.
• Assist with cleaning, re-stocking and moving boxes as part of the team.
• Lead events as part of a team throughout the territory
BG Multifamily- Leasing Consultant (Temp Agency)
June 2019- Present
• Proactively responsible for the day-to-day of leasing apartment homes to prospective residents, which include marketing and follow-ups
• Completed Leasing 101 Course
• Secretarial, receptionist and administrative duties as-needed, including answering the phone, filing, etc.
• Customer service responsibilities include working with residents to resolve concerns and submitting service requests
• Touring the community & homes
• Completing required paperwork as-needed
Liveops/Victoria’s secret- Customer Service Specialist
August 2018-present
• Answer incoming calls from customers who have any questions regarding products, lost packages, processing exchanges/returns, shipping information, billing, and any escalation calls
• Offer product and sizing suggestions for various lines of lingerie, loungewear, and sportswear ?
• Answer each question in a timely, tactful, and a professional manner ?
• Enter notes into the system while quickly multitasking between different programs ?
• Responsible for meeting company metrics for sales per hour, appeasements.
• Work from home position that requires home office setup
Lancome at Macy’s Galleria- Counter Business Manager
March 2018- November 2018
• Executed plans for meeting daily/monthly/yearly goals for a brand that handled $1million in volume.
• Develop and implement business driving events to achieve department goals
• Drive top line sales by consistently demonstrating exceptional selling skills
• Demonstrate expertise to Beauty Advisors on how to convert potential return into a sale through courtesy and professionalism
• Conduct training, coaching, motivating, and developing new and incumbent associates on company policies and procedures, product knowledge, and department productivity goals
• Review and analyze the business performance of daily, weekly, monthly, seasonal, and annual sales results
• Orchestrate and execute events and new launches as per the advertising calendar
• Ensure accuracy of promotional presentation; communicate advertising and events information to associates
• Coordinate Operational Tasks: putting out new merchandise, sales & event set-up; Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff
• Supervise proper presentation, organization, storing, and replenishment of stock
• Develop a repeat-business customer base to regularly communicate: upcoming events, new merchandise receipts, and product replenishment to increase incremental sales
• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment
• Ensure shortage prevention initiatives are executed
Saks Fifth Avenue/ Counter Business Manager
SEPTEMBER 2014- MARCH 2016
• Conducted department/store meetings to introduce new product launches, educate outside departments on bestselling products, and explore collaboration opportunities within the industry to meet and exceed sales goals and promote brand
• Established client book of 300 repeat customers within six months by utilizing multiple tools such as CCa+, Client book; follow-ups through email, mail, phone, social media
• Fill daily business report calculating numbers for day/month/year to exceed goals from the previous year and communicate goals, numbers, daily business and opportunities to store manager, department manager, account executive, and account coordinator
• Fulfill replenishment list, process damages; order testers, product; stock, maintain baseline schematics and inventory
• Utilized numerous online outlets to procure customer base for events and credit card promotions
Freelance Makeup Artist (self Employed)
November 2012-February 2014
Sephora (SiJCP)/ Product consultant
FEBRUARY 2010-NOVEMBER 2012
• Completed Sephora training and is Custom Makeup Application Certified
• Analyzed a plethora of information about skincare, makeup, fragrance, hair in order provide excellent customer service to clients to ensure customer retention and customer satisfaction
• Lead team during Client Service Leader periods ensuring promotional and advertising tactics to draw in potential clients to meet daily/weekly/monthly sales goals
• Assisted operations manager with resets, inventory control, and event planning and set up
Skills/ Windows 10, Microsoft Office, Excel, PowerPoint, iOS, Problem-solving, POS, GSuites office equipment/home office
Education
The University of Houston | Bachelor of Technology in Retailing and Consumer Sciences | Aug 2016- (Dec 2021)
RELATED COURSES COMPLETED
• Retailing Management
• Small Business Management/Development
• Tourism
• Entrepreneurship
• Merchandising
• Logistics