Francesca Spinelli: Resume
FRANCESCA SPINELLI
Utica, New 13501 ♦ ------------ ♦ ------------
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Pharmacy Technician, 02/2012 to Current
Hannaford Bros. Co – Utica, New York
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Stocked, labeled and inventoried medication to keep accurate records.
• Ordered medicines daily to ensure compliance with demands and needs.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Prepared bills for insurance companies.
• Processed incoming drug orders.
• Counted, measured, and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Collected co-payments or full payments from customers.
• Ensured proper entry and processing of patients' prescriptions into internal system.
• Counted and labeled prescriptions with correct item and quantity.
Beauty Advisor, 10/2016 to 01/2017
Sephora USA Inc. – New Hartford, NY
• Recommended appropriate products to meet customers' individual needs.
• Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Analyzed customer skin to assess unique conditions and skin type.
• Cultivated productive and positive relationships with customers built on loyalty and service.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Demonstrated application techniques to achieve desired looks.
• Suggested treatments and styles to suit customers' appearance and desired look.
• Completed purchases and processed payments.
• Maintained counter and display areas in clean and neat fashion.
• Arranged merchandise to present visually appealing displays that drive sales.
• Met or exceeded sales goals on regular basis.
• Processed payments by entering sales in register.
EDUCATION
High School Diploma: 06/2014
Thomas R Proctor High School - Utica, NY
Associate of Arts: Psychology, 05/2016
Mohawk Valley Community College - Utica, NY
Bachelor of Arts: Criminology, Expected in 05/2020
University At Buffalo - Buffalo, New York
Also in the Pre-Law program
SENATOR OF FLINT VILLAGE COUNCIL AT UNIVERSITY AT BUFFALO FROM JANUARY 2018-MAY2018
• Attended weekly meetings with the council
• Voted on budgets for councils to throw events
• Planned evens (paint and sip, ping pong tournaments, spring fest and sustainability, escape rooms)
• Focused on my own council's budget to make sure everything would be paid for
• Took efficient notes during Senate meetings to keep my council updated and vice versa
FRANCESCA SPINELLI
Utica, New 13501 ♦ ------------ ♦ ------------
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Pharmacy Technician, 02/2012 to Current
Hannaford Bros. Co – Utica, New York
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Stocked, labeled and inventoried medication to keep accurate records.
• Ordered medicines daily to ensure compliance with demands and needs.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Prepared bills for insurance companies.
• Processed incoming drug orders.
• Counted, measured, and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Collected co-payments or full payments from customers.
• Ensured proper entry and processing of patients' prescriptions into internal system.
• Counted and labeled prescriptions with correct item and quantity.
Beauty Advisor, 10/2016 to 01/2017
Sephora USA Inc. – New Hartford, NY
• Recommended appropriate products to meet customers' individual needs.
• Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Analyzed customer skin to assess unique conditions and skin type.
• Cultivated productive and positive relationships with customers built on loyalty and service.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Demonstrated application techniques to achieve desired looks.
• Suggested treatments and styles to suit customers' appearance and desired look.
• Completed purchases and processed payments.
• Maintained counter and display areas in clean and neat fashion.
• Arranged merchandise to present visually appealing displays that drive sales.
• Met or exceeded sales goals on regular basis.
• Processed payments by entering sales in register.
EDUCATION
High School Diploma: 06/2014
Thomas R Proctor High School - Utica, NY
Associate of Arts: Psychology, 05/2016
Mohawk Valley Community College - Utica, NY
Bachelor of Arts: Criminology, Expected in 05/2020
University At Buffalo - Buffalo, New York
Also in the Pre-Law program
SENATOR OF FLINT VILLAGE COUNCIL AT UNIVERSITY AT BUFFALO FROM JANUARY 2018-MAY2018
• Attended weekly meetings with the council
• Voted on budgets for councils to throw events
• Planned evens (paint and sip, ping pong tournaments, spring fest and sustainability, escape rooms)
• Focused on my own council's budget to make sure everything would be paid for
• Took efficient notes during Senate meetings to keep my council updated and vice versa