Esteves, Camila D
Objective: To Provide Customer Service support that leads to outstanding business achievement while promoting a positive work atmosphere.
Flexibility to use positive language
Attentiveness to great clear communication
Positive relationships with customers and employees Problem solving
Good support by e-mail, phone, etc.
Knowledge of products
Trilingual - Portuguese (speaking and writing), Spanish (speaking), English (speaking and writing).
Othon Palace Copacabana Hotel, Rio de Janeiro, Brazil
Hostess, Front Desk
June 2017 – October 2018
Customers had an excellent experience. They were willing to spend more in the hotel products and services that the company offered.
Promoted friendly environment by delivering excellent customer service.
Services were provide in on time manner that brought up customer satisfaction to number 10 scale.
Answering phone and making reservations
Explaining services and products to costumers
Multitasking between arrangements and transferring of services and products
Whiskey Tango, Hollywood, FL
March 2017 – June 2017
Promoting services by delivering foods efficiently and increasing customer satisfaction
Organized parties that provided customer enjoyable experience.
Excellent services by providing quality products such as foods and beverages.
Informed costumers about menu specials and offer recommendation
Selecting silverware, linen and glasses for table set-up
Greeting costumers courteously; Ensure cleanliness of services provided.
New Campo Argentinian Restaurant, Miami Beach, FL
June 2016 – February 2017
Provided hospitality and exceptional customer experience in Argentinian wine tasting
Enhanced sales of foods and beverages to above 40% margin
Achieved excellence in participating in time flexibility to attend company needs.
Setting up tables, lines, silverware, kitchenware
Informing about Regional wines in detail for customer degustation
Receiving payments for services delivered
Clear communication with kitchen staff about menu
Miami Sports car
January 2014 – August 2016
Contributed to the team office to achieve excellence in customer service and office cleanliness and organization
Informing subordinates about tasks and procedures
Supervising staff during office duties
Maintenance of inventory control
Processed payroll accordingly to office procedures
Provided customer service for client’s company
Communicating verbally, writing, and phone calls with clients and staff in English and Spanish
Florida International University, Miami, FL ( 2017 – present )
Marketing School Candidate
UNIDERP, Mato Grosso do Sul, Brazil ( 2010 – 2014)
Publicity and Marketing
Degree in progress
South Broward High School, Hollywood, FL ( (2006 – 2008)
Atenas School, Mato Grosso do Sul, Brazil ( 2008 – 2010)
High school Diploma
Flexibility to work in shifts
Basic math skills
References are available upon request.