Flight Attendant
Jingjing (Crystal) Zhu
Flushing, NY 11355
Customer Service Professional
Dedicated and highly performing professional with expertise in customer service while providing positive customer experiences. Loved helping others to solve problems. Enjoyed flying around the world and variety in work
Areas of Expertise
� Bilingual in Mandarin and English � Social Media � Communications
� Leadership � Microsoft Office Suite � Sale Management
� Problem Solving � Team working � Customer Service
EDUCATION
Master Degree of Science in Hospitality Management | Florida International University, Miami, FL, 2013
Bachelor of Science in Human Resource Management | Jiangsu University of Science and Technology, Zhenjiang, China, 2010
EXPERIENCE HIGHLIGHTS
KELLER WILLIAMS REALTY, Bayside, NY, 2017-Present
Real Estate Agent
Created innovative marketing strategies to market properties and attract clientele, held open houses, and consistently participated in the MLS. Set appointments with listing agents for showings. Pulled properties that met client requirements from the Multiple Listing Services and sent them to clients for review and consideration. Provided high levels of customer service by continually reaching out to clients. Completed client interviews to prequalify financial abilities. Built strong rapport with clientele to assess real estate needs. Listed and sold residential and commercial properties.
LAW OFFICES OF TONY PORNPRINYA, North Miami Beach, FL, 2015-2016
Legal Assistant
Managed contracts from inception to completion including creating, reviewing, modifying, and closing. Provided contracts to attorneys for review, negotiations, and to ensure open lines of communications between agents and clientele. Produced and reviewed HUDs, Title Commitments, and Deeds for accuracy. Drafted and reviewed closing statements, figures, title ordering and clearing, closing documentation, inspections, contracts, addendums, and deed packages.
SUNNY INTERNATIONAL TRAVEL, North Miami Beach, FL, 2013-2015
Travel Office Team Leader
Served as lead sales agent in the office with recognized abilities to continually exceed sales quotas. Determined travel costs, package tour costs, and collected credit transaction payments. Scheduled cruises, escorted tours, and travel packages for clients. Consistently provided positive customer service experiences to increase client base. Answered and resolved client inquiries and complaints.
Jingjing (Crystal) Zhu
Flushing, NY 11355
Customer Service Professional
Dedicated and highly performing professional with expertise in customer service while providing positive customer experiences. Loved helping others to solve problems. Enjoyed flying around the world and variety in work
Areas of Expertise
� Bilingual in Mandarin and English � Social Media � Communications
� Leadership � Microsoft Office Suite � Sale Management
� Problem Solving � Team working � Customer Service
EDUCATION
Master Degree of Science in Hospitality Management | Florida International University, Miami, FL, 2013
Bachelor of Science in Human Resource Management | Jiangsu University of Science and Technology, Zhenjiang, China, 2010
EXPERIENCE HIGHLIGHTS
KELLER WILLIAMS REALTY, Bayside, NY, 2017-Present
Real Estate Agent
Created innovative marketing strategies to market properties and attract clientele, held open houses, and consistently participated in the MLS. Set appointments with listing agents for showings. Pulled properties that met client requirements from the Multiple Listing Services and sent them to clients for review and consideration. Provided high levels of customer service by continually reaching out to clients. Completed client interviews to prequalify financial abilities. Built strong rapport with clientele to assess real estate needs. Listed and sold residential and commercial properties.
LAW OFFICES OF TONY PORNPRINYA, North Miami Beach, FL, 2015-2016
Legal Assistant
Managed contracts from inception to completion including creating, reviewing, modifying, and closing. Provided contracts to attorneys for review, negotiations, and to ensure open lines of communications between agents and clientele. Produced and reviewed HUDs, Title Commitments, and Deeds for accuracy. Drafted and reviewed closing statements, figures, title ordering and clearing, closing documentation, inspections, contracts, addendums, and deed packages.
SUNNY INTERNATIONAL TRAVEL, North Miami Beach, FL, 2013-2015
Travel Office Team Leader
Served as lead sales agent in the office with recognized abilities to continually exceed sales quotas. Determined travel costs, package tour costs, and collected credit transaction payments. Scheduled cruises, escorted tours, and travel packages for clients. Consistently provided positive customer service experiences to increase client base. Answered and resolved client inquiries and complaints.