Experienced and honest
HEAVEN TERR
PROFESSIONAL SUMMARY Meticulous and client oriented, excellent at juggling multiple tasks and working under pressure. Motivated, problem solving and self sufficient. Broad industry experience includes animal healthcare, management and production. WORK HISTORY Kachina Animal Hospital. Dewey, AZ Animal Care Giver | 12/2014 - Current SKILLS EDUCATION Penn Foster College Scottsdale, AZ Currently Attending Associate of Applied Science: Veterinary Technician Greenway High School Phoenix, AZ 2006 High School Diploma Greeted customers in a pleasant manner and escorted them to the examination room. ? Coordinated documentation of all treatment activities. ? Filled prescriptions and coordinated refills for clients. ? Provided pet owners with excellent customer service and compassionate care for their pets. ? Educated animal owners regarding feeding, general care, medical conditions and treatment options. ? Actively pursued personal learning and development opportunities. ? Cared for a wide range of animals, including rodents and exotic birds. ? Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues. ? Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian. ? Weighed and examined animals and recorded information in files. ? Cared for animals pre-surgery, including administering anesthetics. ? Cleaned and maintained laboratory area. ? Collected body tissue, feces, blood, urine or other body fluids for examination and analysis. ? Bathed, trimmed and provided other grooming services for domestic pets. Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers. ? Performed routine laboratory and diagnostic tests. ? Provided emergency first aid to animals as needed. ? Cleaned kennels, examination and operating rooms and animal loading and unloading facilities. ? Inoculated animals against various diseases such as rabies and distemper. ? Supported 3 veterinarians in a private animal clinic. ? Treated animals in both routine and emergency situations. ? Utilized ultrasound and x-ray to perform imaging. ? Sterilized instruments and equipment for necessary procedures. ? Motivated ? Responsible ? Rapid data entry skills ? Rapid 10-key data entry ? Analytical thinking ? Strong interpersonal skills ? Customer-oriented ? Detail-oriented ? Forward-thinking ? Savvy relationship-builder ? Excellent time management skills ? Self-sufficient ? Cash handling expertise ? Verbal/written communication ? Member of �National Honor Society ? Member of National Society for High School Scholars ? Graduated in Top 25% of Class ?Amazon. Phoenix, AZ Warehouse Associate | 04/2014 - 11/2014 Pet Paradise. Phoenix, AZ Kennel Attendant | 12/2012 - 05/2014 Burger King. Phoenix, AZ Shift Manager | 11/2010 - 12/2012 Ordered supplies and conducted routine inventories of supplies and equipment. ? Administered medication and immunizations to animals. ? Assisted veterinarian with wound treatment, administration of vaccines and operations. ? Assembled and filled orders to be shipped to customers and prepared all shipping documentation. ? Worked safely around moving machinery. ? Assembled orders and packed items for shipment in an accurate and timely manner, conveying orders to shipping personnel. ? Reported all equipment failures and malfunctions to supervisor. ? Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. ? Verified the quantity and description of materials received by checking merchandise against the packing list. ? Cleaned and maintained the warehouse in compliance with OSHA safety standards. ? Enforced the on-time shipment of products to create exceptional customer experiences. ? Swept floors and stored equipment at the end of each shift. ? Actively pursued personal learning and development opportunities. ? Coordinated documentation of all treatment activities. ? Provided pet owners with excellent customer service and compassionate care for their pets. ? Ordered supplies and conducted routine inventories of supplies and equipment. ? Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers. ? Provided emergency first aid to animals as needed. ? Greeted customers in a pleasant manner, scheduled reservations, and checked pets in and out of boarding.� ? Cleaned kennels and animal loading and unloading facilities. ? Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues. ? Trained and socialized puppies including house-training and ending destructive behaviors. ? Weighed and examined animals and recorded information in files. ? Actively pursued personal learning and development opportunities. ? Tracked receipts, employee hours and inventory movements. ? Adhered to company standards and compliance requirements for operations and cleanliness of all areas. ? Managed schedules, accepted time off requests and found coverage ?when shifts were short. Kept employees operating productively and working on task to meet business and customer needs. ? Trained and mentored new employees to maximize team performance. ? Communicated all store initiatives and promotions to customers to generate return business. ? Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ? Handled claims consistent with client and corporate policies, procedures, best practices and regulations. ? Recommended alternative items when product was out of stock. ? Followed merchandising guidelines to present visually appealing displays. ? Built long-term customer relationships and advised customers on purchases and promotions. ? Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. ? Greeted customers in a timely fashion, while quickly determining their needs. ? Assisted customers with food selection, inquiries and order customization requests. ? Operated a cash register for cash, check and credit card transactions. ? Maintained cleanliness and presentation of stock room and production floor. ? Earned management trust by serving as key holder, responsibly opening and closing store. ? Restocked inventory each day and reviewed cash operation data to verify proper replenishment. ? Learned, referenced and applied product knowledge information. ? Worked with the management team to implement the proper division of responsibilities. ? Actively pursued personal learning and development opportunities. ? Participated in physical inventory counts each morning and evening. ? Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. ? Entered data promptly and efficiently. ? Operated POS system to itemize and complete customer purchases. ? Processed cash and credit payments rapidly and accurately. ?
HEAVEN TERR
PROFESSIONAL SUMMARY Meticulous and client oriented, excellent at juggling multiple tasks and working under pressure. Motivated, problem solving and self sufficient. Broad industry experience includes animal healthcare, management and production. WORK HISTORY Kachina Animal Hospital. Dewey, AZ Animal Care Giver | 12/2014 - Current SKILLS EDUCATION Penn Foster College Scottsdale, AZ Currently Attending Associate of Applied Science: Veterinary Technician Greenway High School Phoenix, AZ 2006 High School Diploma Greeted customers in a pleasant manner and escorted them to the examination room. ? Coordinated documentation of all treatment activities. ? Filled prescriptions and coordinated refills for clients. ? Provided pet owners with excellent customer service and compassionate care for their pets. ? Educated animal owners regarding feeding, general care, medical conditions and treatment options. ? Actively pursued personal learning and development opportunities. ? Cared for a wide range of animals, including rodents and exotic birds. ? Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues. ? Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian. ? Weighed and examined animals and recorded information in files. ? Cared for animals pre-surgery, including administering anesthetics. ? Cleaned and maintained laboratory area. ? Collected body tissue, feces, blood, urine or other body fluids for examination and analysis. ? Bathed, trimmed and provided other grooming services for domestic pets. Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers. ? Performed routine laboratory and diagnostic tests. ? Provided emergency first aid to animals as needed. ? Cleaned kennels, examination and operating rooms and animal loading and unloading facilities. ? Inoculated animals against various diseases such as rabies and distemper. ? Supported 3 veterinarians in a private animal clinic. ? Treated animals in both routine and emergency situations. ? Utilized ultrasound and x-ray to perform imaging. ? Sterilized instruments and equipment for necessary procedures. ? Motivated ? Responsible ? Rapid data entry skills ? Rapid 10-key data entry ? Analytical thinking ? Strong interpersonal skills ? Customer-oriented ? Detail-oriented ? Forward-thinking ? Savvy relationship-builder ? Excellent time management skills ? Self-sufficient ? Cash handling expertise ? Verbal/written communication ? Member of �National Honor Society ? Member of National Society for High School Scholars ? Graduated in Top 25% of Class ?Amazon. Phoenix, AZ Warehouse Associate | 04/2014 - 11/2014 Pet Paradise. Phoenix, AZ Kennel Attendant | 12/2012 - 05/2014 Burger King. Phoenix, AZ Shift Manager | 11/2010 - 12/2012 Ordered supplies and conducted routine inventories of supplies and equipment. ? Administered medication and immunizations to animals. ? Assisted veterinarian with wound treatment, administration of vaccines and operations. ? Assembled and filled orders to be shipped to customers and prepared all shipping documentation. ? Worked safely around moving machinery. ? Assembled orders and packed items for shipment in an accurate and timely manner, conveying orders to shipping personnel. ? Reported all equipment failures and malfunctions to supervisor. ? Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. ? Verified the quantity and description of materials received by checking merchandise against the packing list. ? Cleaned and maintained the warehouse in compliance with OSHA safety standards. ? Enforced the on-time shipment of products to create exceptional customer experiences. ? Swept floors and stored equipment at the end of each shift. ? Actively pursued personal learning and development opportunities. ? Coordinated documentation of all treatment activities. ? Provided pet owners with excellent customer service and compassionate care for their pets. ? Ordered supplies and conducted routine inventories of supplies and equipment. ? Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers. ? Provided emergency first aid to animals as needed. ? Greeted customers in a pleasant manner, scheduled reservations, and checked pets in and out of boarding.� ? Cleaned kennels and animal loading and unloading facilities. ? Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues. ? Trained and socialized puppies including house-training and ending destructive behaviors. ? Weighed and examined animals and recorded information in files. ? Actively pursued personal learning and development opportunities. ? Tracked receipts, employee hours and inventory movements. ? Adhered to company standards and compliance requirements for operations and cleanliness of all areas. ? Managed schedules, accepted time off requests and found coverage ?when shifts were short. Kept employees operating productively and working on task to meet business and customer needs. ? Trained and mentored new employees to maximize team performance. ? Communicated all store initiatives and promotions to customers to generate return business. ? Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ? Handled claims consistent with client and corporate policies, procedures, best practices and regulations. ? Recommended alternative items when product was out of stock. ? Followed merchandising guidelines to present visually appealing displays. ? Built long-term customer relationships and advised customers on purchases and promotions. ? Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. ? Greeted customers in a timely fashion, while quickly determining their needs. ? Assisted customers with food selection, inquiries and order customization requests. ? Operated a cash register for cash, check and credit card transactions. ? Maintained cleanliness and presentation of stock room and production floor. ? Earned management trust by serving as key holder, responsibly opening and closing store. ? Restocked inventory each day and reviewed cash operation data to verify proper replenishment. ? Learned, referenced and applied product knowledge information. ? Worked with the management team to implement the proper division of responsibilities. ? Actively pursued personal learning and development opportunities. ? Participated in physical inventory counts each morning and evening. ? Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. ? Entered data promptly and efficiently. ? Operated POS system to itemize and complete customer purchases. ? Processed cash and credit payments rapidly and accurately. ?