Erica D Ware Resume
Erica Ware
Memphis, Tennessee
------------
------------
_____________________________________________________________________________________________
SUMMARYProject Support Analyst
Performance driven project support professional with 10+ years experience working in multiple industries. Adept in successfully utilizing sales and marketing strategies to enhance growth, managing large client databases, and reviewing and analyzing financial data to ensure compliance of state and federal regulations. Proficient in conducting research, consulting with clients and providing excellent customer service.
SKILLS
• Compliance • Database Management • Research Management • Project Support
• Client Relations • Customer Service • Financial Management • Quality Control
• Sales & Marketing • Revenue Growth • Project & Time Management • Strategy
___________________________________________________ EXPERIENCE ___________________________________________________
Transamerica, Memphis, TN
Virtual Insurance Consultant
04/16 to Present
Assist clients in planning, organizing, preparing and researching their insurance policies. Also answer questions, gather information, provide quotes and sell policies. Oversee tracking, and monitor financial updates, contracts, watch lists, charge backs and insurance files, and review and analyze financial, statistical, contractual and operational data trends for clients.
Promoted from intern to consultant for completing state licensing requirements and rating in top 5 associates in Memphis 1srt quarter of 2016.
Implemented sales and marketing strategies that resulted in 13% growth in customer base.
Initiated 2 key partnerships that resulted in 54% revenue growth within 2 years.
Contributed to coordination of multiple special projects and committees throughout year.
Black & Veatch, Memphis, TN
Project Support Analyst
07/13 to 06/15
Conducted core research and analysis, budget tracking and financial forecasting, project evaluation and monitoring, and maintained compliance with corporate and public regulations. Confirmed all calculations for monthly invoice, scheduled and coordinated domestic freight forwarder transactions, generated and distributed reports, confirmed with accounting that all cost were balanced and in accordance with federal regulation for auditing purposes and charge backs.
Developed, produced and analyzed financial statements by region per company standards.
Built and maintained multiple client databases for forecasting future financial performance.
Ensured 30% of contracts were held by Minority Woman-Owned Business Enterprise (MWBE) continually per City of Memphis’ Office of Business Diversity and Compliance specifications.
FedEx Services, Memphis, TN
Managing Director/Vice President Assistant
01/13 to 07/13
Evaluated legacy documentation and restructured according to Standardized Documentation Architecture that
included Standard Operating Procedures, Quick Reference Guides and Checklists. Coordinated logistics for ticket shipment while ensuring all suite tickets for 2013-2014 Redbirds and Grizzles games were forwarded to selected areas based on salesperson client objectives for cost and delivery.
Designed spreadsheet models for diverse projects and analysis while complying with company rules and regulations.
Coordinated Returned Material Authorization (RMA) process with customers, including issuing RMA numbers.
Contributed to updating of applicable standard operating policies and procedures.
Participated in transportation-related project team meetings and reporting to discuss work performance improvements and revenue growth.
CoreLogic, Memphis, TN
Field Service Representative
07/07 to 01/13
Managed maintenance of property for 400+ loans on a weekly basis. Acted as client liaison between Regions Mortgage and CoreLogic property preservation firm. Oversaw cost estimates per HUD, FNMA, Freddie Mac and Farm loan regulations.
Led monthly meetings with directors to analyze spending and provide financial recommendations for property preservation.
Advised mortgagor of available services, including cost of work and estimated dates of completion per HUD, FNMA, Freddie Mac and Farm loan regulations.
Regions Mortgage, Memphis, TN
General Office Worker
09/01 to 06/07
Assisted team members by providing ongoing administrative support including reviewing, verifying, processing, scanning and filing all incoming invoices, claims and reports. Managed daily commission requests, and system entry, payroll and health benefit amendments. Processed wire transfers and checked requests for transmittal, and confirmed remittance and composed and received international reports.
Led potential employees through extensive on-line application process and advised each individual on position status and progression, and health plans.
__________________________________________________ INTERNSHIPS ____________________________________________________
Transamerica, Memphis, TN
Virtual Program Design and Pricing Analyst Intern
06/15 to 03/16
Ensured contractual data integrity while assisting with SQL data entry into multiple databases.
Created and maintained accurate models, pivot charts and reports, and developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
___________________________________________________ EDUCATION ____________________________________________________
Master of Business Administration - MBA, Data Analytics
2020
Louisiana State University Shreveport, Shreveport, LA
Bachelor of Business Administration - B.B.A., Business Administration and Management
2017
LeMoyne-Owen College, Memphis, TN
__________________________________________________ CERTIFICATIONS _________________________________________________
Microsoft Computer Software Certification
SQL
Six Sigma White Belt
Bloomberg Marketing Concepts
________________________________________________ HONORS & AWARDS _______________________________________________
ASIST Scholarship
2013
Stegall Charitable Educational Foundation Scholarship
2015-2018
Erica Ware
Memphis, Tennessee
------------
------------
_____________________________________________________________________________________________
SUMMARYProject Support Analyst
Performance driven project support professional with 10+ years experience working in multiple industries. Adept in successfully utilizing sales and marketing strategies to enhance growth, managing large client databases, and reviewing and analyzing financial data to ensure compliance of state and federal regulations. Proficient in conducting research, consulting with clients and providing excellent customer service.
SKILLS
• Compliance • Database Management • Research Management • Project Support
• Client Relations • Customer Service • Financial Management • Quality Control
• Sales & Marketing • Revenue Growth • Project & Time Management • Strategy
___________________________________________________ EXPERIENCE ___________________________________________________
Transamerica, Memphis, TN
Virtual Insurance Consultant
04/16 to Present
Assist clients in planning, organizing, preparing and researching their insurance policies. Also answer questions, gather information, provide quotes and sell policies. Oversee tracking, and monitor financial updates, contracts, watch lists, charge backs and insurance files, and review and analyze financial, statistical, contractual and operational data trends for clients.
Promoted from intern to consultant for completing state licensing requirements and rating in top 5 associates in Memphis 1srt quarter of 2016.
Implemented sales and marketing strategies that resulted in 13% growth in customer base.
Initiated 2 key partnerships that resulted in 54% revenue growth within 2 years.
Contributed to coordination of multiple special projects and committees throughout year.
Black & Veatch, Memphis, TN
Project Support Analyst
07/13 to 06/15
Conducted core research and analysis, budget tracking and financial forecasting, project evaluation and monitoring, and maintained compliance with corporate and public regulations. Confirmed all calculations for monthly invoice, scheduled and coordinated domestic freight forwarder transactions, generated and distributed reports, confirmed with accounting that all cost were balanced and in accordance with federal regulation for auditing purposes and charge backs.
Developed, produced and analyzed financial statements by region per company standards.
Built and maintained multiple client databases for forecasting future financial performance.
Ensured 30% of contracts were held by Minority Woman-Owned Business Enterprise (MWBE) continually per City of Memphis’ Office of Business Diversity and Compliance specifications.
FedEx Services, Memphis, TN
Managing Director/Vice President Assistant
01/13 to 07/13
Evaluated legacy documentation and restructured according to Standardized Documentation Architecture that
included Standard Operating Procedures, Quick Reference Guides and Checklists. Coordinated logistics for ticket shipment while ensuring all suite tickets for 2013-2014 Redbirds and Grizzles games were forwarded to selected areas based on salesperson client objectives for cost and delivery.
Designed spreadsheet models for diverse projects and analysis while complying with company rules and regulations.
Coordinated Returned Material Authorization (RMA) process with customers, including issuing RMA numbers.
Contributed to updating of applicable standard operating policies and procedures.
Participated in transportation-related project team meetings and reporting to discuss work performance improvements and revenue growth.
CoreLogic, Memphis, TN
Field Service Representative
07/07 to 01/13
Managed maintenance of property for 400+ loans on a weekly basis. Acted as client liaison between Regions Mortgage and CoreLogic property preservation firm. Oversaw cost estimates per HUD, FNMA, Freddie Mac and Farm loan regulations.
Led monthly meetings with directors to analyze spending and provide financial recommendations for property preservation.
Advised mortgagor of available services, including cost of work and estimated dates of completion per HUD, FNMA, Freddie Mac and Farm loan regulations.
Regions Mortgage, Memphis, TN
General Office Worker
09/01 to 06/07
Assisted team members by providing ongoing administrative support including reviewing, verifying, processing, scanning and filing all incoming invoices, claims and reports. Managed daily commission requests, and system entry, payroll and health benefit amendments. Processed wire transfers and checked requests for transmittal, and confirmed remittance and composed and received international reports.
Led potential employees through extensive on-line application process and advised each individual on position status and progression, and health plans.
__________________________________________________ INTERNSHIPS ____________________________________________________
Transamerica, Memphis, TN
Virtual Program Design and Pricing Analyst Intern
06/15 to 03/16
Ensured contractual data integrity while assisting with SQL data entry into multiple databases.
Created and maintained accurate models, pivot charts and reports, and developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
___________________________________________________ EDUCATION ____________________________________________________
Master of Business Administration - MBA, Data Analytics
2020
Louisiana State University Shreveport, Shreveport, LA
Bachelor of Business Administration - B.B.A., Business Administration and Management
2017
LeMoyne-Owen College, Memphis, TN
__________________________________________________ CERTIFICATIONS _________________________________________________
Microsoft Computer Software Certification
SQL
Six Sigma White Belt
Bloomberg Marketing Concepts
________________________________________________ HONORS & AWARDS _______________________________________________
ASIST Scholarship
2013
Stegall Charitable Educational Foundation Scholarship
2015-2018