Dominique Williams Resume
Skills
Technical
Microsoft Office
Mac OS X
Social Marketing
Technical Support
7 Years Customer Service
5 Years Front Desk Representative
General
Outgoing and Personable
Team collaboration
Multi-Line Telephone Experience
Analytical Skills
Motivator and Uplifter
Calendar management
Group and meeting facilitator
Contract/Agreement experience
Public speaking and presentation
Record Management
Recruitment
Training event facilitator
Organization
Marketing creator & distributor
Research and analysis
Multi-tasking
Record keeping & tracking systems
Staff support & inventory recorder
Data entry
Handle and process highly confidential information
Education
Washington State University (Enrolled online) - Senior
Bellevue College – Associates Degree
Kent Meridian High - Diploma
Experience
City of Seattle
Administrative Specialist 1
Dec 2018 – Present
• Greet all guest and professionals with a smile and my full assistance
• Participate in out of school onsite visits with providers with the children promoting good health and learning activities
• Motivates all my team members daily upon their own personal goals and work-related team goals
• Cross trained and supported back up for our front desk representative
• Engage with providers upon providing documents that pertain to their needs
• Receives, opens, date stamps incoming mail, prepare outgoing mail
• Coordinate meetings and prepare agendas, provider’s chart data, and recommended improvement criteria needed
• Respond to inquiries regarding work or program assistance
• Reviews content of documents and data accuracy with guidelines and policies
• Monitoring incoming site visits and ensuring proper check in procedures are followed
• Interacts with providers about deadlines and program contract guidelines
• Assist with technical support to my team and providers in need of assistance
• Preparing record keeping and tracking data of child care food intake for distribution processing
• Create monthly, annual, and other specific reports and written material to provide for our providers
• Plan, arrange and host training activities and community engagement activities
• Engage daily with a diverse environment and cultures creating an open environment for everyone to feel comfortable and confident
Wallick & Volk Mortgage
Front Desk Admin Representative/ Loan Officer Assistant
Nov 2016 – Aug 2018
• Developed professional long-lasting relationships with clients, and earned a promotion for recruiting new clients
• Motivated all my team members daily upon their own personal goals and work-related team goals
• Performed a full range of high-level front desk support to five mortgage teams
• Greeting and welcoming guest as they approach the front desk
• Researched and analyzed a variety of operational, programmatic, and administrative processes and make appropriate improvements and/or streamline processes
• Distributed monthly, annual, and other personal newsletter to our clients/recruiters
• Oversaw document management
• Recruit new clients and realtors by participating in fairs, events, and our personal events.
• Handled complex, sensitive and confidential verification documentation
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Ordered office supplies, while maintaining fiscal responsibilities
• Received, sort, and distributed ingoing/outgoing mail
• Creating and proofreading documents for accuracy
• Calendar scheduling for loan officers
• Screened and acted as lead for all incoming calls and visitors
• Coordinated and prepared presentation materials for customer appreciation events, social gatherings, marketing events, and team building gatherings
First American Title
Front Desk Admin Representative/Escrow Assistant
Aug 2016 – Nov 2016 – Temporary Assignment
• Motivate all my team members daily upon their own personal goals and work-related team goals
• Greet all guest and professionals with a smile and my full assistance
• Provided critical support to Real Estate Agents, Title Officers, Buyers, Sellers, Lenders, and Mortgage Brokers
• Balanced accounts and disbursed funds to all parties
• Communicated directly with borrowers to provide overview of funding process
• Scheduled notary services for clients closing
• Tracked closing dates for Escrow Officers
• Reconciled and processed commission disbursement to leasing agents/buyers
• Worked diligently in fast pace environment with frequent deadlines
• Engaged with a diverse environment and cultures creating a open environment for everyone to feel heard and assisted
Excel Homes
Front Desk Administrative Assistant/Accounting Clerk
Mar 2014 – Jul 2016 – Business closed down
• Team based environment that I lead with motivation and excitement with every engagement with employees or clients
• Screened and acted as lead for all incoming calls and visitors
• Greet and welcome guests
• Performed order processing and billing
• Managed intake retrieval and document organizational and indexing methodologies that will permit logical and easy access
• Analyzed documents, maps, plans, drawings and reports to ensure accuracy
• Maintained a current and accurate inventory of all office supplies
• Prepared bank deposits and bookkeeping
• Prepared open-house events
• Engaged with a diverse environment and cultures creating an open
environment for everyone to feel heard and assisted
• Assisted with addressing all complaints and finding the best solutions
• Built a positive reputation with customers by providing excellent customer service
Safeway
Cashier/Courtesy Clerk
Jan 2014-Jun 2014 – Left due to safety concerns
• Processed transactions
• Maintained electronic accounting records
• Cross trained new clerks
• Light house cleaning
• Collected carts and ensure work space was safe of any debris
• Resolved customer complaints by providing excellent customer service
Skills
Technical
Microsoft Office
Mac OS X
Social Marketing
Technical Support
7 Years Customer Service
5 Years Front Desk Representative
General
Outgoing and Personable
Team collaboration
Multi-Line Telephone Experience
Analytical Skills
Motivator and Uplifter
Calendar management
Group and meeting facilitator
Contract/Agreement experience
Public speaking and presentation
Record Management
Recruitment
Training event facilitator
Organization
Marketing creator & distributor
Research and analysis
Multi-tasking
Record keeping & tracking systems
Staff support & inventory recorder
Data entry
Handle and process highly confidential information
Education
Washington State University (Enrolled online) - Senior
Bellevue College – Associates Degree
Kent Meridian High - Diploma
Experience
City of Seattle
Administrative Specialist 1
Dec 2018 – Present
• Greet all guest and professionals with a smile and my full assistance
• Participate in out of school onsite visits with providers with the children promoting good health and learning activities
• Motivates all my team members daily upon their own personal goals and work-related team goals
• Cross trained and supported back up for our front desk representative
• Engage with providers upon providing documents that pertain to their needs
• Receives, opens, date stamps incoming mail, prepare outgoing mail
• Coordinate meetings and prepare agendas, provider’s chart data, and recommended improvement criteria needed
• Respond to inquiries regarding work or program assistance
• Reviews content of documents and data accuracy with guidelines and policies
• Monitoring incoming site visits and ensuring proper check in procedures are followed
• Interacts with providers about deadlines and program contract guidelines
• Assist with technical support to my team and providers in need of assistance
• Preparing record keeping and tracking data of child care food intake for distribution processing
• Create monthly, annual, and other specific reports and written material to provide for our providers
• Plan, arrange and host training activities and community engagement activities
• Engage daily with a diverse environment and cultures creating an open environment for everyone to feel comfortable and confident
Wallick & Volk Mortgage
Front Desk Admin Representative/ Loan Officer Assistant
Nov 2016 – Aug 2018
• Developed professional long-lasting relationships with clients, and earned a promotion for recruiting new clients
• Motivated all my team members daily upon their own personal goals and work-related team goals
• Performed a full range of high-level front desk support to five mortgage teams
• Greeting and welcoming guest as they approach the front desk
• Researched and analyzed a variety of operational, programmatic, and administrative processes and make appropriate improvements and/or streamline processes
• Distributed monthly, annual, and other personal newsletter to our clients/recruiters
• Oversaw document management
• Recruit new clients and realtors by participating in fairs, events, and our personal events.
• Handled complex, sensitive and confidential verification documentation
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Ordered office supplies, while maintaining fiscal responsibilities
• Received, sort, and distributed ingoing/outgoing mail
• Creating and proofreading documents for accuracy
• Calendar scheduling for loan officers
• Screened and acted as lead for all incoming calls and visitors
• Coordinated and prepared presentation materials for customer appreciation events, social gatherings, marketing events, and team building gatherings
First American Title
Front Desk Admin Representative/Escrow Assistant
Aug 2016 – Nov 2016 – Temporary Assignment
• Motivate all my team members daily upon their own personal goals and work-related team goals
• Greet all guest and professionals with a smile and my full assistance
• Provided critical support to Real Estate Agents, Title Officers, Buyers, Sellers, Lenders, and Mortgage Brokers
• Balanced accounts and disbursed funds to all parties
• Communicated directly with borrowers to provide overview of funding process
• Scheduled notary services for clients closing
• Tracked closing dates for Escrow Officers
• Reconciled and processed commission disbursement to leasing agents/buyers
• Worked diligently in fast pace environment with frequent deadlines
• Engaged with a diverse environment and cultures creating a open environment for everyone to feel heard and assisted
Excel Homes
Front Desk Administrative Assistant/Accounting Clerk
Mar 2014 – Jul 2016 – Business closed down
• Team based environment that I lead with motivation and excitement with every engagement with employees or clients
• Screened and acted as lead for all incoming calls and visitors
• Greet and welcome guests
• Performed order processing and billing
• Managed intake retrieval and document organizational and indexing methodologies that will permit logical and easy access
• Analyzed documents, maps, plans, drawings and reports to ensure accuracy
• Maintained a current and accurate inventory of all office supplies
• Prepared bank deposits and bookkeeping
• Prepared open-house events
• Engaged with a diverse environment and cultures creating an open
environment for everyone to feel heard and assisted
• Assisted with addressing all complaints and finding the best solutions
• Built a positive reputation with customers by providing excellent customer service
Safeway
Cashier/Courtesy Clerk
Jan 2014-Jun 2014 – Left due to safety concerns
• Processed transactions
• Maintained electronic accounting records
• Cross trained new clerks
• Light house cleaning
• Collected carts and ensure work space was safe of any debris
• Resolved customer complaints by providing excellent customer service