Devona Gordon
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Location: Lancaster, PA, USA
School: University of Maryland University College
Major: Business Administration (graduate degree)

Devona Gordon

Devona S. Gordon
112 Prince St.
Lancaster, Pennsylvania
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I am applying for a communication position. I learned about this position through my personal online research. I am interested in this position because this is an opportunity to work in my field of study. My relevant proficiencies and experiences are diverse and establish me as a firm candidate for this opportunity. I believe that I can be a valuable addition to your team. I have a Bachelor of Science degree in public relations, communications and a minor in English.

My writing skills, communication skills, research skills and organizational skills are extensive. Many of the courses that I have taken endorse me as well-rounded in those areas. I am currently employed as a customer experience representative at Comcast NBC Universal where I am encouraged to work and communicate with a team to produce efficient service to our customers. My past work experiences at a marketing firm provided me with unique communication skills as I became accomplished in understanding other individual’s non-verbal communication, problem-solving skills, and the ins and outs of a business. At my current employer, I have been rewarded for my ability to maintain and keep track of documentation to help the company maintain organization of records. I am a dedicated self-starter and a teachable public relations pre-professional with exceptional knowledge in the communication industry.

As a pre-professional, I have had the ability to accumulate relevant courses. I have received proficient experience and reported grades that play an important role. I have taken Communication Research, Digital Media Writing, Communication Media and Law, Public Relations Writing and Business Writing. During these instructive experiences, I have become proficient in interpersonal communication, press release writing, social media marketing, and AP style writing. One of my accolades throughout my educational career includes being honored as the “PR Campaign Winner” and the “2017 Keystone Award Winner.” Both awards were given to a group of students who created a campaign for non-profit organizations. Both organizations requested assistance in research about its location and audience, as well as creating a blueprint for how the business should be operated. This experience, helping a client, created a way that positively reflects my future as a public relations professional.

I am a hard working individual striving for success. My experiences through work and college have shaped me to achieve my goals as a professional. Thank you and best regards for considering my resume. I am available for an interview or in regard to any further questions at your convenience. I may be reached by telephone or email; I look forward to hearing from you. Thank you for your consideration.


Sincerely,

Devona Gordon

Devona Gordon



Devona S. Gordon
2028 Shady Oak Dr.
Mount Joy, Pa 17552
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PROFESSIONAL SUMMARY
Results-driven, public relations pre-professional looking for opportunities in the PR and marketing industries; has knowledge of PR writing, organizational communication, and marketing strategies

EDUCATION
Millersville University, Millersville, PA
Bachelor of Science in Speech Communication, May 2017
Concentration: Public Relations
Major GPA: 3.16 | Cumulative GPA: 2.94

RELEVANT COURSEWORK
Communication Research | Critical Cultural Studies Communication | Communication Media & Law | Public
Relations Issues | Business Writing | Organizational Communication | Digital Media Writing | Political Communication | Public Relations Writing | Public Relations Campaigns

RELEVANT EXPERIENCE
Intro to Public Relations, Millersville, PA
Student Project, August 2014 – December 2014
Created a campaign for a non-profit organization requesting assistance in research about its location, and customers
Collected data about the customers in order to better understand which days where the most attractive to
the targeted population, and reorganized the company’s menu to make it more appealing to the clientele

Fashion at Heart, Millersville, PA
Vice President, August 2015 – May 2016
Educated the student body on local and global trends
Maintain communication with local fashion businesses
Accountable for inventory and organizing events, such as fashion shows

Black Student Union, Millersville, PA
Public Relations Chair, August 2016 – May 2017
Developed reminders and all event announcements
Administer distribution procedures

Mini-THON, Millersville, PA
Public Relations Chair, January 2017 – May 2017
Managed all Mini-THON social media accounts
Created promotional fliers and posters for Mini-THON
Held PR Committee meetings

Public Relations Campaigns, Millersville, PA
Media Planner, January 2017 – May 2017
Keep account of the budget
Determined the most valuable channels to connect with key publics
Created content calendars and organized all social media accounts

EXPERIENCE
Comcast NBC Universal, York, PA
Customer Exp. Representative (Repair), March 2018 -Present
Assist customers with solutions to various problems
Maintain interpersonal relationships to create a great customer experience
Sales; adding additional services to satisfy customers’ needs
Communication amongst 100 people a day
Brand ambassador of Comcast services and products

Fast Trak Inc. Marketing Firm, Falls Church, VA
Account Manager, October 2017 – February 2018
Practice of communication skills amongst a variety of individuals
Exercised analytical skills
Managed a team of 5-6 people
Responsible for being an example for others
Accountable for creating solutions for individuals’ problems
Shadowed a variety of interviews
Kept track of everyone’s production
Taught others basic concepts of marketing and interacting with others

D.C. Promotions Inc. Marketing Firm, Falls Church, VA
Account Manager/ Client Representative, July 2017 – October 2017
Interpersonal relationship building amongst 200-300 people daily.
Built/ managed a team of 5-7 people to manage
Held second round interviews
Hired employees
Accountable for inventory and merchandise
Taught new hires four marketing strategies
Train new hires

Assurant Solutions, York, PA
Material Processor, January 2015 – July 2017
Responsible for properly testing functions on various mobile devices
Work with packaging partner at a steady efficient pace to increase productivity

Oak Leaf Manor & Caring Matters, Millersville, PA Personal Care Aide, October 2010 – October 2014
Assisted residents with home care including; eating, showering, dressing, and other daily activities
Responsible for dispersing materials to residents and working cohesively with team members  Oversee various aspects of resident housing

SKILLS
Dedicated self-starter | Interpersonal communication skills | Social media marketing | AP style writing

AWARDS
Intro to Public Relations, Millersville, PA
PR Campaign Winner, August 2014 – December 2014

Public Relations Society of America, Central, PA Chapter
Keystone Award Winner, November 2017

Communication, Magazine, Fashion, Assistant, Radio, Tv, News, Event Planning