Customer service
The Resume of Lawrence Aarestrup
Data Entry: 6223
Customer Service 90%
Phone number: ------------
Objective:
I am a quick learning individual, with 10 years of experience as a customer service agent. I hope to learn as much as I can from the opportunity given to me to not only enhance my current skill sets but to also be able to utilize what I already know plus what I learned to be the best version of myself in the company. in the hopes to one pass those teachings to others when I open my own businesses.
Skills/Experience:
? Quick to learn new things / Multitasker
? Bi-lingual (French, Creole, English)
? Independent / Team player
? Basic medical benefit experience
? Leadership / Team lead experience
? Call center/office setting
? Inbound/outbound calls (High call volumes)
? Secretarial experience
? Answering phone and emails simultaneously
? Claims experience
? Proficient in Outlook / Microsoft office
? Data entry / Account updates
? Purchasing from vendor websites.
? Outbound to vendors
Education:
•Felix Varela Senior High (graduated in 2008)
•Miami-Dade College (currently attending)
Work history:
Bel USA- Discount Mugs
August 2016 – Present
• Answer high call / email volumes
• File claims on damage / defective items
• Processed claims
• Place online orders
• Provide product information
• Provide quotes
• Transfer call to the appropriate department
• Do outbound calls regarding pending issues ( art, out of stocks, order errors)
• Reach out to vendor suppliers for inquiries
ADP- Total Source
October 2015 – July 2016
• Aided employers with their log in account information.
• Provided paycheck information to employee
• Assisted employees with registration process for online account usage.
• Dispatched cases to payroll representatives
• Aided employees with garnishment inquiries
• Registered Employees for benefits
Inktel- Columbia Sportswear
February 2015 – June 2015
• Took inbound calls.
• Helped customers place orders.
• Transferred customers to the warranty department.
• Answered customer email inquiries.
• Educated customers on the different technologies the clothing are made of
ivgStores LLC:
October 2013 – February 2015
• Online retailing
• Answer phone calls
• Be a liaison between vendors and customers
• Answer customer inquiries in regards to products
• Help customers with their damaged/defective, refunds, buyer’s remorse needs.
• Handle customer issues from different market places (Amazon, eBay, Sears etc.)
• Did purchase orders for vendor items; updated order with status and tracking
Frames USA & Art Gallery
March 2013- October 2013
• Took messages from people who called
• Made phone calls to clients when their orders were ready
• Inputted clients information into the data base
• Organized paper
• Filled, faxed, mailed documents
• Ran some errands
• Took phone calls regarding inquires on our merchandise
• Dealt with face to face client inquiries
CIRQUE DU SOLEIL
• December 2012- February 2013
• Seated customer in the Grand Chapiteau
• Scanned tickets prior to entering the Cirque
• Cleaned the Chapiteau
• Runner for food and beverage department
VISA INC.
July 2011 - May 2012
• Assisted customers with payroll/gift card activations and account maintenance.
• Transferred calls to appropriate Financial Institutions.
• Filed disputes.
• Took supervisor calls.
• Assisted new hires with product knowledge.
• Documented activities
PRC (H&R BLOCK)
December 2008 - April 2011
• I was a customer service agent helping clients with their computer software or online program issues that they had while filling their taxes.
• Answered inbound calls.
The Resume of Lawrence Aarestrup
Data Entry: 6223
Customer Service 90%
Phone number: ------------
Objective:
I am a quick learning individual, with 10 years of experience as a customer service agent. I hope to learn as much as I can from the opportunity given to me to not only enhance my current skill sets but to also be able to utilize what I already know plus what I learned to be the best version of myself in the company. in the hopes to one pass those teachings to others when I open my own businesses.
Skills/Experience:
? Quick to learn new things / Multitasker
? Bi-lingual (French, Creole, English)
? Independent / Team player
? Basic medical benefit experience
? Leadership / Team lead experience
? Call center/office setting
? Inbound/outbound calls (High call volumes)
? Secretarial experience
? Answering phone and emails simultaneously
? Claims experience
? Proficient in Outlook / Microsoft office
? Data entry / Account updates
? Purchasing from vendor websites.
? Outbound to vendors
Education:
•Felix Varela Senior High (graduated in 2008)
•Miami-Dade College (currently attending)
Work history:
Bel USA- Discount Mugs
August 2016 – Present
• Answer high call / email volumes
• File claims on damage / defective items
• Processed claims
• Place online orders
• Provide product information
• Provide quotes
• Transfer call to the appropriate department
• Do outbound calls regarding pending issues ( art, out of stocks, order errors)
• Reach out to vendor suppliers for inquiries
ADP- Total Source
October 2015 – July 2016
• Aided employers with their log in account information.
• Provided paycheck information to employee
• Assisted employees with registration process for online account usage.
• Dispatched cases to payroll representatives
• Aided employees with garnishment inquiries
• Registered Employees for benefits
Inktel- Columbia Sportswear
February 2015 – June 2015
• Took inbound calls.
• Helped customers place orders.
• Transferred customers to the warranty department.
• Answered customer email inquiries.
• Educated customers on the different technologies the clothing are made of
ivgStores LLC:
October 2013 – February 2015
• Online retailing
• Answer phone calls
• Be a liaison between vendors and customers
• Answer customer inquiries in regards to products
• Help customers with their damaged/defective, refunds, buyer’s remorse needs.
• Handle customer issues from different market places (Amazon, eBay, Sears etc.)
• Did purchase orders for vendor items; updated order with status and tracking
Frames USA & Art Gallery
March 2013- October 2013
• Took messages from people who called
• Made phone calls to clients when their orders were ready
• Inputted clients information into the data base
• Organized paper
• Filled, faxed, mailed documents
• Ran some errands
• Took phone calls regarding inquires on our merchandise
• Dealt with face to face client inquiries
CIRQUE DU SOLEIL
• December 2012- February 2013
• Seated customer in the Grand Chapiteau
• Scanned tickets prior to entering the Cirque
• Cleaned the Chapiteau
• Runner for food and beverage department
VISA INC.
July 2011 - May 2012
• Assisted customers with payroll/gift card activations and account maintenance.
• Transferred calls to appropriate Financial Institutions.
• Filed disputes.
• Took supervisor calls.
• Assisted new hires with product knowledge.
• Documented activities
PRC (H&R BLOCK)
December 2008 - April 2011
• I was a customer service agent helping clients with their computer software or online program issues that they had while filling their taxes.
• Answered inbound calls.