Customer Service
CAREER SUMMARY I have over eleven years of experience with SITEL in customer service. I come from a medical background so I can offer a unique perspective to customer service.
I have eight years of experience in technical support for several cell phone manufacturers. We offered support by phone and through email. I was promoted to the Tier 2 team to offer advanced support to our customers and floor agents with the first campaign
� Customer care skills
� Problem solver
� Task and Detail oriented
� Hard working, Loyal and a good attendance record
EXPERIENCE April 2007 � January 2019 SITEL, Oak Ridge, TN
Call Center Agent
� Trained in member care and technical troubleshooting to assist customers
� Trained in the use of computer software to assist customers
� Improved computer skills
February 2005 � May 2006 REACHS Community Health Center La Follette, TN
LPN
� Managed the clinic office for a physician in a correctional facility
� Performed routine bloodwork for inmates on maintenance drug
� Kept monthly and quarterly reports on inmate physicals, sick visits and medication distribution (over the counter and prescription)
� Typed up weekly reports on inmate care for physician and medical director
EDUCATION AUGUST 1997 � MAY 1999 Rose State College, Midwest City, OK Associates Degree in Science/Nursing
� Course work and clinical experience in med/surg, maternal child, psychological and pediatric assessment
� Training in patient care and medication administration
AUGUST 1981 � MAY 1986 Stephen F Austin State University, Nacogdoches, TX
Bachelor of Fine Arts/Painting
� Analysis and identification of pertinent information
� Attention to detail and task orientation
� Problem solving skills
� Importance of time management and deadlines
REFERENCES Available on request
CAREER SUMMARY I have over eleven years of experience with SITEL in customer service. I come from a medical background so I can offer a unique perspective to customer service.
I have eight years of experience in technical support for several cell phone manufacturers. We offered support by phone and through email. I was promoted to the Tier 2 team to offer advanced support to our customers and floor agents with the first campaign
� Customer care skills
� Problem solver
� Task and Detail oriented
� Hard working, Loyal and a good attendance record
EXPERIENCE April 2007 � January 2019 SITEL, Oak Ridge, TN
Call Center Agent
� Trained in member care and technical troubleshooting to assist customers
� Trained in the use of computer software to assist customers
� Improved computer skills
February 2005 � May 2006 REACHS Community Health Center La Follette, TN
LPN
� Managed the clinic office for a physician in a correctional facility
� Performed routine bloodwork for inmates on maintenance drug
� Kept monthly and quarterly reports on inmate physicals, sick visits and medication distribution (over the counter and prescription)
� Typed up weekly reports on inmate care for physician and medical director
EDUCATION AUGUST 1997 � MAY 1999 Rose State College, Midwest City, OK Associates Degree in Science/Nursing
� Course work and clinical experience in med/surg, maternal child, psychological and pediatric assessment
� Training in patient care and medication administration
AUGUST 1981 � MAY 1986 Stephen F Austin State University, Nacogdoches, TX
Bachelor of Fine Arts/Painting
� Analysis and identification of pertinent information
� Attention to detail and task orientation
� Problem solving skills
� Importance of time management and deadlines
REFERENCES Available on request