Craig Zellers
Craig Zellers
28700 Belcourt Road, Pepper Pike OH 44124
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Professional Summary
Experience developing and conducting internal customer training for our billing departments across the
United States. Skilled in designing instructional workbook materials, conducting classroom and
web-based training for customers, using software applications such as Web Ex and Microsoft Office
Tools to develop and conduct training sessions. Proven to successfully manage a team of trainers,
provide training to new hires and to conduct Train-the-Trainer courses.
Areas of Expertise
Curriculum Development MS Office including MS Word, Excel,
Training and Development PowerPoint, and Outlook
Process Development Change Management Effectiveness
Project Management Leadership Skills
Team Building Seminars ICD9 and HCPC Codes
Conflict resolution Government and Private Insurance carrier
Facilitation requirements, regulations, and compliance
Work Experience
Rotech Healthcare Inc October 1996 to April 2014
Billing & Collections Center Trainer
Orlando, FL
Train staff to increase performance and efficiency
Trained all new employees
Identify training needs through facilitation with department heads and struggling employees
Design and conduct classroom and web-based training for the company's billing centers
Managing a team of trainers and preparing them for growth through mentoring and observation
Conduct Train-the-Trainer courses to all levels of management
Design instructional workbook materials used in training including hands-on experiences,
worksheets, review games, course objectives, and course agendas.
Previous Roles Included
Area Manager Operations
Compliance Department Manager
Compliance Specialist Team Lead
Compliance Specialist
Corporate Compliance and Billing Center Liaison/Trainer
Area Manager
Location Manager
Billing & Collections Center Trainer
DME Location Owner/Manager
Sold my company to Rotech Healthcare October 1996 and stayed on.
A more complete resume is available upon request
Education
Craig Zellers
28700 Belcourt Road, Pepper Pike OH 44124
Cell:------------
C------------
Professional Summary
Experience developing and conducting internal customer training for our billing departments across the
United States. Skilled in designing instructional workbook materials, conducting classroom and
web-based training for customers, using software applications such as Web Ex and Microsoft Office
Tools to develop and conduct training sessions. Proven to successfully manage a team of trainers,
provide training to new hires and to conduct Train-the-Trainer courses.
Areas of Expertise
Curriculum Development MS Office including MS Word, Excel,
Training and Development PowerPoint, and Outlook
Process Development Change Management Effectiveness
Project Management Leadership Skills
Team Building Seminars ICD9 and HCPC Codes
Conflict resolution Government and Private Insurance carrier
Facilitation requirements, regulations, and compliance
Work Experience
Rotech Healthcare Inc October 1996 to April 2014
Billing & Collections Center Trainer
Orlando, FL
Train staff to increase performance and efficiency
Trained all new employees
Identify training needs through facilitation with department heads and struggling employees
Design and conduct classroom and web-based training for the company's billing centers
Managing a team of trainers and preparing them for growth through mentoring and observation
Conduct Train-the-Trainer courses to all levels of management
Design instructional workbook materials used in training including hands-on experiences,
worksheets, review games, course objectives, and course agendas.
Previous Roles Included
Area Manager Operations
Compliance Department Manager
Compliance Specialist Team Lead
Compliance Specialist
Corporate Compliance and Billing Center Liaison/Trainer
Area Manager
Location Manager
Billing & Collections Center Trainer
DME Location Owner/Manager
Sold my company to Rotech Healthcare October 1996 and stayed on.
A more complete resume is available upon request
Education