Cosmetology Student
Ash Monteleone
10595 W 85th Place, Arvada CO 80005
Cell:------------ ------------
Enthusiastic and accomplished cosmetology student with 10+ years of customer service experience looking for a position with a company with that allows me to be creative and continue learning.
Core Strengths
* Energetic and friendly work attitude * Customer service oriented * Excellent at multi-tasking * Cash management skills *
* Excels in high stress, fast paced environments * Very fast learner and always looking to improve * Future color queen *
Accomplishments
Customer Service
Consistently received positive feedback from customers
Handled guest complaints and maintained a positive experience for customers and co-workers
Financial
Handled high volume sales with cash, credit and gift card transactions
Balancing cash at beginning and end of shifts
Accurately handled daily deposit
Took care of inventory and daily product ordering
Product Knowledge/Training
Extremely knowledgeable, especially in regards to all things hair color
Up-sold products and motivated customers to upgrade purchases
Tasked with heading up new employee training at more than one company
Work Experience
Receptionist March 2019 - Present
3 Little Birds Salon - ------------ Denver, CO 80218
My main duties include answering phones, client scheduling, checking guests in and out, maintaining the cleanliness of the salon, laundry, dishes as well as watering a plethora of plants. I also took on most of the responsibility of revamping inventory as well as ordering of products, both retail and backbar, and occasionally assisting the stylists with their clients when needed.
Customer Service Team Member/Cash Office June 2016 - March 2019
Whole Foods Market – ------------ Superior, CO 80027
Daily responsibilities include general customer assistance, ringing customers up, answering phones. Also 3-4 days a week I work the Cash Up Office, which requires me to proficiently count and balance all of the registers as well as the safe and prepare the daily deposit.
Dog Groomer March 2016 – June 2016
John Paul Pet Salon – ------------ Laguna Niguel, CA 92677
Daily responsibilities included full service grooming (bathing, brushing, hair trimming, nail clipping, ear cleaning and gland expression) as well as answering phones, booking appointments, ringing out customers and maintaining the cleanliness of the salon.
Store Manager December 2013 – July 2015 Dog Groomer March 2015 – March 2016
Dirty Dogs and Meow – ------------ Carmel Mountain Ranch, CA 92128
Managed one of five dog washes, grooming salons and retail pet stores in North County San Diego. Opened a new location and assisted with the opening of two other stores, headed up employee training and new hire interviews, assisted with buying decisions and placed orders weekly, coordinated events at multiple locations, created relationships with neighboring businesses to encourage cross promotions, promoted new locations by attending local events, managed and scheduled a staff of up to 15 employees. My last year with the company was as a full time dog bather, while furthering my education as a pet groomer. Completed 120 hours training and 60 full service grooms, including many breed specific cuts.
Interim Store Manager November 2011 to November 2013
Muttropolis – ------------ La Jolla, CA 92037
Acted as Interim Store Manager twice (Jan 2013 - March 2013, July 2013 – Nov 2013) at La Jolla location. Job duties included opening and closing store, cash management tasks, checking in and merchandising shipments, placed product orders, extensive pet food training, knowledgeable of all products in store, worked with corporate office on buying decisions, educated associates on new products received, resolved customer or employee concerns and complains, assisted customers with general pet care questions.
Ash Monteleone
10595 W 85th Place, Arvada CO 80005
Cell:------------ ------------
Enthusiastic and accomplished cosmetology student with 10+ years of customer service experience looking for a position with a company with that allows me to be creative and continue learning.
Core Strengths
* Energetic and friendly work attitude * Customer service oriented * Excellent at multi-tasking * Cash management skills *
* Excels in high stress, fast paced environments * Very fast learner and always looking to improve * Future color queen *
Accomplishments
Customer Service
Consistently received positive feedback from customers
Handled guest complaints and maintained a positive experience for customers and co-workers
Financial
Handled high volume sales with cash, credit and gift card transactions
Balancing cash at beginning and end of shifts
Accurately handled daily deposit
Took care of inventory and daily product ordering
Product Knowledge/Training
Extremely knowledgeable, especially in regards to all things hair color
Up-sold products and motivated customers to upgrade purchases
Tasked with heading up new employee training at more than one company
Work Experience
Receptionist March 2019 - Present
3 Little Birds Salon - ------------ Denver, CO 80218
My main duties include answering phones, client scheduling, checking guests in and out, maintaining the cleanliness of the salon, laundry, dishes as well as watering a plethora of plants. I also took on most of the responsibility of revamping inventory as well as ordering of products, both retail and backbar, and occasionally assisting the stylists with their clients when needed.
Customer Service Team Member/Cash Office June 2016 - March 2019
Whole Foods Market – ------------ Superior, CO 80027
Daily responsibilities include general customer assistance, ringing customers up, answering phones. Also 3-4 days a week I work the Cash Up Office, which requires me to proficiently count and balance all of the registers as well as the safe and prepare the daily deposit.
Dog Groomer March 2016 – June 2016
John Paul Pet Salon – ------------ Laguna Niguel, CA 92677
Daily responsibilities included full service grooming (bathing, brushing, hair trimming, nail clipping, ear cleaning and gland expression) as well as answering phones, booking appointments, ringing out customers and maintaining the cleanliness of the salon.
Store Manager December 2013 – July 2015 Dog Groomer March 2015 – March 2016
Dirty Dogs and Meow – ------------ Carmel Mountain Ranch, CA 92128
Managed one of five dog washes, grooming salons and retail pet stores in North County San Diego. Opened a new location and assisted with the opening of two other stores, headed up employee training and new hire interviews, assisted with buying decisions and placed orders weekly, coordinated events at multiple locations, created relationships with neighboring businesses to encourage cross promotions, promoted new locations by attending local events, managed and scheduled a staff of up to 15 employees. My last year with the company was as a full time dog bather, while furthering my education as a pet groomer. Completed 120 hours training and 60 full service grooms, including many breed specific cuts.
Interim Store Manager November 2011 to November 2013
Muttropolis – ------------ La Jolla, CA 92037
Acted as Interim Store Manager twice (Jan 2013 - March 2013, July 2013 – Nov 2013) at La Jolla location. Job duties included opening and closing store, cash management tasks, checking in and merchandising shipments, placed product orders, extensive pet food training, knowledgeable of all products in store, worked with corporate office on buying decisions, educated associates on new products received, resolved customer or employee concerns and complains, assisted customers with general pet care questions.