Corporate Meeting Planner
Professional Background
Service Class Representaciones S.L., Barcelona, Spain
Executive Travel & Logistics Consultant April 2018 – November 2018
• Provided point to point customer care within the duration of a trip
• Offered on the spot solutions whenever “an act of god” travel issues arrived
• Advised on the most cost effective, upper-class logistics, for each trip
Grifols Shared Services NA Inc., Los Angeles, CA
Meetings & Events Supervisor for NA April 2015 – November 2017
• Supervised and oversaw the Meeting Planning team
• Responsible for the planning and execution of Annual National meetings with up to 575 attendees
• Overlooked and provided onsite support, for the companies most important meetings globally, such as Investors, National, Presidents Club Award and Investigators meeting
• Assigned and distributed event requests and other tasks evenly amongst team
• Negotiated annual contracts with national and international vendors
• Created and updated event procedure manuals for the team
• Maintained month-end, quarterly and team project spreadsheet reports
Grifols Inc., Los Angeles, CA
Corporate Meeting Planner May 2013 – April 2015
• Responsible for the planning and execution of various size meetings and conferences, both local and international
• Researched and chose venues (RFPs), Contract negotiation, Meeting set up, Hotel coordination, Audio Visual, Food & Beverage
• Provided onsite support for various types and sized meetings, both local and international
• Coordinated all travel (air, hotel, car and transfers) for Executives
• Maintained meeting closing and savings spreadsheet reports
Grifols Inc., Los Angeles, CA
Individual Booking Agent and Executive Travel August 2012 – May 2013
• Coordinated all travel (air, hotel, car and transfers) for Executives
• Booked all travel, under corporate policy guidelines, for employees
Adore Travel, DBA TMA Travel Inc., Los Angeles, CA
Travel Agent November 2004 – August 2012
• Handled ticketing and reservations for corporate and leisure clients
• Audited and filed the weekly ARC report including Refunds and ADM’s
• Supervised and maintained the monthly in-house accounts in Microsoft Excel
• Handled outbound tour packages per the needs of the customer
Alpha Tours Ltd. GSA for Korean Air, Colombo, SRI LANKA
Travel Executive August 2002 – April 2004
• Supervised and trained the Travel Assistant in the Travel Department on basic reservations and other travel related matters
• Supported the Korean Air Passenger Department in ticketing and sales
• Oversaw Information Technology related matters for the progress of the company
• Assisted the Korean Air Cargo Department in their weekly Freighter operation
Alpha Tours Ltd. GSA for Korean Air, Colombo, SRI LANKA
Travel Assistant July 1999 – July 2002
• Handled Passenger ticketing and reservations for the Travel Department
• Managed hotel reservations
• Planned inbound and outbound tour packaging to meet the needs of customers
Ceyline Travels (Pvt) Ltd, Colombo, Sri Lanka
Travel Assistant April 1998 – July 1999
• Handled ticketing and reservations for seamen and other passengers
• Assisted the seamen with their visa applications and formalities
Ceylon Shipping Lines Ltd. – Travel Division
Travel Trainee November 1997 - March 1998
• Actively participated in canvassing sales through personal selling for the company, public relations and handling other such activities
• Tailor-made inbound and outbound tour packaging for the clients
• Formulated basic air fares
Education & Field Related Qualifications Summer 2006 West Los Angeles College, Culver City, CA
• Pursued Associate degree in Travel and Tourism
April 2006 Los Angeles City College, Los Angeles, CA
• Diploma course in Accounting for Non- Accountants
February 2003 Korean Air, Singapore
• Attended two-day reservation training program at Korean Air Passenger Office, Singapore
January 2000 The Sri Lanka Institute of Marketing
• Attended a Two-day workshop on ‘Customer Care’
August 1997 – March 1998 Ceylon Chamber of Commerce, Colombo, Sri Lanka
Training course of IATA Agents’ Association of Sri Lanka
Languages
Fluent in English, Sinhala, and Tamil
Conversational in Spanish
Computer
Skills
Good knowledge and practical experience in Windows, Microsoft Office, Airline/Travel Reservation Systems such as AMADEUS, WORLDSPAN, SABRE and APOLLO
Professional Background
Service Class Representaciones S.L., Barcelona, Spain
Executive Travel & Logistics Consultant April 2018 – November 2018
• Provided point to point customer care within the duration of a trip
• Offered on the spot solutions whenever “an act of god” travel issues arrived
• Advised on the most cost effective, upper-class logistics, for each trip
Grifols Shared Services NA Inc., Los Angeles, CA
Meetings & Events Supervisor for NA April 2015 – November 2017
• Supervised and oversaw the Meeting Planning team
• Responsible for the planning and execution of Annual National meetings with up to 575 attendees
• Overlooked and provided onsite support, for the companies most important meetings globally, such as Investors, National, Presidents Club Award and Investigators meeting
• Assigned and distributed event requests and other tasks evenly amongst team
• Negotiated annual contracts with national and international vendors
• Created and updated event procedure manuals for the team
• Maintained month-end, quarterly and team project spreadsheet reports
Grifols Inc., Los Angeles, CA
Corporate Meeting Planner May 2013 – April 2015
• Responsible for the planning and execution of various size meetings and conferences, both local and international
• Researched and chose venues (RFPs), Contract negotiation, Meeting set up, Hotel coordination, Audio Visual, Food & Beverage
• Provided onsite support for various types and sized meetings, both local and international
• Coordinated all travel (air, hotel, car and transfers) for Executives
• Maintained meeting closing and savings spreadsheet reports
Grifols Inc., Los Angeles, CA
Individual Booking Agent and Executive Travel August 2012 – May 2013
• Coordinated all travel (air, hotel, car and transfers) for Executives
• Booked all travel, under corporate policy guidelines, for employees
Adore Travel, DBA TMA Travel Inc., Los Angeles, CA
Travel Agent November 2004 – August 2012
• Handled ticketing and reservations for corporate and leisure clients
• Audited and filed the weekly ARC report including Refunds and ADM’s
• Supervised and maintained the monthly in-house accounts in Microsoft Excel
• Handled outbound tour packages per the needs of the customer
Alpha Tours Ltd. GSA for Korean Air, Colombo, SRI LANKA
Travel Executive August 2002 – April 2004
• Supervised and trained the Travel Assistant in the Travel Department on basic reservations and other travel related matters
• Supported the Korean Air Passenger Department in ticketing and sales
• Oversaw Information Technology related matters for the progress of the company
• Assisted the Korean Air Cargo Department in their weekly Freighter operation
Alpha Tours Ltd. GSA for Korean Air, Colombo, SRI LANKA
Travel Assistant July 1999 – July 2002
• Handled Passenger ticketing and reservations for the Travel Department
• Managed hotel reservations
• Planned inbound and outbound tour packaging to meet the needs of customers
Ceyline Travels (Pvt) Ltd, Colombo, Sri Lanka
Travel Assistant April 1998 – July 1999
• Handled ticketing and reservations for seamen and other passengers
• Assisted the seamen with their visa applications and formalities
Ceylon Shipping Lines Ltd. – Travel Division
Travel Trainee November 1997 - March 1998
• Actively participated in canvassing sales through personal selling for the company, public relations and handling other such activities
• Tailor-made inbound and outbound tour packaging for the clients
• Formulated basic air fares
Education & Field Related Qualifications Summer 2006 West Los Angeles College, Culver City, CA
• Pursued Associate degree in Travel and Tourism
April 2006 Los Angeles City College, Los Angeles, CA
• Diploma course in Accounting for Non- Accountants
February 2003 Korean Air, Singapore
• Attended two-day reservation training program at Korean Air Passenger Office, Singapore
January 2000 The Sri Lanka Institute of Marketing
• Attended a Two-day workshop on ‘Customer Care’
August 1997 – March 1998 Ceylon Chamber of Commerce, Colombo, Sri Lanka
Training course of IATA Agents’ Association of Sri Lanka
Languages
Fluent in English, Sinhala, and Tamil
Conversational in Spanish
Computer
Skills
Good knowledge and practical experience in Windows, Microsoft Office, Airline/Travel Reservation Systems such as AMADEUS, WORLDSPAN, SABRE and APOLLO