Chenier Resume
Sheena Chenier ------------
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SUMMARY
Medical administrative assistant with seven years’ experience working at North Memorial Health Maple Grove Hospital. Advanced knowledge of North Memorial Health policies and procedures. Demonstrated communication skills and employee conflict resolution between staff. Currently a graduate student pursuing a Master of Arts in Clinical Mental Health Counseling at Adler Graduate school. Competencies include:
Interpersonal Skills
? Schedule Management
? Microsoft Office
? Customer Service
? Medical Terminology
? Task Coordination
EXPERIENCE
North Memorial Health Maple Grove Hospital, Maple Grove, MN 2012 - Current
Dispatch Service Rep/ Administrative Assistant
Service requests from hospital staff
Receives incoming calls and request from hospital staff and patients
Assists patients with questions and nonmedical request
Updates files and policies to stay in accordance with DNV requirements
Coordinates and schedules locations for conference meetings
Assists with staff scheduling
Coordinate purchase of supplies and monitor/track budget expenditures.
Communicated with staff and management in a timely manner regarding process improvements and ongoing concerns
Arranged specialty bed orders and custom brace orders through Hill-Rom, and Winkley Orthotics
Worked within EPIC, Mainsaver, VersaTrak, and FacilityFit to execute request
RIVERSIDE CHURCH (CHILDREN'S MINISTRY), Big Lake, MN 2018 - 2019
Psychology Intern
Worked with children ranging from preschool to fifth grade. Implemented play/art therapy for the younger children and participated in group counseling with adolescents and adults.
Partnered with the employees/leads to develop the best approach for each client
Scheduled adolescents group sessions
Under supervision of staff, discussed behavioral observations that could be improved or redirected with the use of psychological principles, staffing changes, and approaches that can be used to create a productive work, and learning environment.
Worked with adolescents and adults during problem/conflict solving simulations
BROOKDALE ANIMAL HOSPITAL, Brooklyn Park, MN 2011 - 2013
Receptionist / Veterinary Assistant
Assisted vets in care and treatment of patients. Checked clients in at the front desk, as well as recorded and filed medical information.
Created new patient profiles including descriptions, pictures, and vital statistics of each patient
Monitored and documented medical records
Summarized relevant patient information and client concerns for review by the Veterinarian
Advised clients on planned procedures for the patient
Scheduled appointments for patient visits with the Veterinarian
PETSMART, Maple Grove, MN 2008 - 2012
Receptionist / Hotel Supervising Manager
Greeted and assisted clients during check in and check out. Answered customer inquiries.
Supervised the workload of twelve employees to manage the care of up to seventy pets during their stay in the hotel, including feeding, walking, grooming, distribution of medications, and specialized care
Scheduled hotel stays for pets along with follow up confirmations
Consolidated veterinary records for each pet to provide a complete dossier
Arranged training classes for store personnel on a regular basis
Achieved highest sales revenue and customer service ratings amongst other districts
MINNESOTA VALLEY PET HOSPITAL, Mankato, MN 2009 – 2011
Veterinary Assistant
Assisted vet in care and treatment of patients while conducting data entry for hospitalized pets.
Created new patient profiles including descriptions, pictures, and vital statistics of each patient
Monitored and documented medical records
Summarized relevant patient information, and client concerns for review by the Veterinarian
Scheduled appointments for patient visits that aligned with veterinary staff’s schedule
EDUCATION
Master of Arts, Clinical Mental Health Counseling, Adler Graduate School (Exp Grad: 2020)
Bachelor of Arts Psychology, Concordia University, 2017
Behavioral Health Internship, Riverside Church, Big Lake, MN
Sheena Chenier ------------
------------
SUMMARY
Medical administrative assistant with seven years’ experience working at North Memorial Health Maple Grove Hospital. Advanced knowledge of North Memorial Health policies and procedures. Demonstrated communication skills and employee conflict resolution between staff. Currently a graduate student pursuing a Master of Arts in Clinical Mental Health Counseling at Adler Graduate school. Competencies include:
Interpersonal Skills
? Schedule Management
? Microsoft Office
? Customer Service
? Medical Terminology
? Task Coordination
EXPERIENCE
North Memorial Health Maple Grove Hospital, Maple Grove, MN 2012 - Current
Dispatch Service Rep/ Administrative Assistant
Service requests from hospital staff
Receives incoming calls and request from hospital staff and patients
Assists patients with questions and nonmedical request
Updates files and policies to stay in accordance with DNV requirements
Coordinates and schedules locations for conference meetings
Assists with staff scheduling
Coordinate purchase of supplies and monitor/track budget expenditures.
Communicated with staff and management in a timely manner regarding process improvements and ongoing concerns
Arranged specialty bed orders and custom brace orders through Hill-Rom, and Winkley Orthotics
Worked within EPIC, Mainsaver, VersaTrak, and FacilityFit to execute request
RIVERSIDE CHURCH (CHILDREN'S MINISTRY), Big Lake, MN 2018 - 2019
Psychology Intern
Worked with children ranging from preschool to fifth grade. Implemented play/art therapy for the younger children and participated in group counseling with adolescents and adults.
Partnered with the employees/leads to develop the best approach for each client
Scheduled adolescents group sessions
Under supervision of staff, discussed behavioral observations that could be improved or redirected with the use of psychological principles, staffing changes, and approaches that can be used to create a productive work, and learning environment.
Worked with adolescents and adults during problem/conflict solving simulations
BROOKDALE ANIMAL HOSPITAL, Brooklyn Park, MN 2011 - 2013
Receptionist / Veterinary Assistant
Assisted vets in care and treatment of patients. Checked clients in at the front desk, as well as recorded and filed medical information.
Created new patient profiles including descriptions, pictures, and vital statistics of each patient
Monitored and documented medical records
Summarized relevant patient information and client concerns for review by the Veterinarian
Advised clients on planned procedures for the patient
Scheduled appointments for patient visits with the Veterinarian
PETSMART, Maple Grove, MN 2008 - 2012
Receptionist / Hotel Supervising Manager
Greeted and assisted clients during check in and check out. Answered customer inquiries.
Supervised the workload of twelve employees to manage the care of up to seventy pets during their stay in the hotel, including feeding, walking, grooming, distribution of medications, and specialized care
Scheduled hotel stays for pets along with follow up confirmations
Consolidated veterinary records for each pet to provide a complete dossier
Arranged training classes for store personnel on a regular basis
Achieved highest sales revenue and customer service ratings amongst other districts
MINNESOTA VALLEY PET HOSPITAL, Mankato, MN 2009 – 2011
Veterinary Assistant
Assisted vet in care and treatment of patients while conducting data entry for hospitalized pets.
Created new patient profiles including descriptions, pictures, and vital statistics of each patient
Monitored and documented medical records
Summarized relevant patient information, and client concerns for review by the Veterinarian
Scheduled appointments for patient visits that aligned with veterinary staff’s schedule
EDUCATION
Master of Arts, Clinical Mental Health Counseling, Adler Graduate School (Exp Grad: 2020)
Bachelor of Arts Psychology, Concordia University, 2017
Behavioral Health Internship, Riverside Church, Big Lake, MN