Chase D Hayes
New York, NY 10029
Summary Well educated and experienced guest oriented professional looking to maximize my
abilities to create the most amount of revenue for the establishment while creating a
wonderful and memorable guest experience
Venue Manager, Hill Country Hospitality
October 2018- Present
Liaison between Venue and Artists, vetting artists for Venue, management of staff
before, during, and after the shows, assessing and confirming riders for artists,
management of FOH when no Artists are in house.
Shift Supervisor, Blockheads
East Village/Midtown Manhattan
April 2018- October 2018
Guest services, server training, cash handling and management, scheduling, inventory,
food and liquor ordering, disciplinary action
Maintaining an efficient and productive restaurant from FOH to BOH, ensuring all
employees are working well together to provide the best guest experience possible.
Comp/void control, as well as credit card utilization supervision. Ensure end of night
cash outs, daily paperwork, and deposits all match.
Server Shift Lead, Alamo Drafthouse
November 2016- Feb 2018
Guest hospitality and order taking top priority, ensuring proper food and drink times
with minimal interruption to guest for optimal movie watching experience. Checking
out servers/auditing closing duties. Handling coupons and comps.
Bar Manager, Dirty Dogs/Sinners and
May 2014 – October 2016
Helped to establish a large regular customer base, as well as helped to write current
menu and design specialty cocktails. Cash handling, liquor deliveries, and training of
FOH employees included in every day duties. Scheduling and inventory.
B.S. in Interdisciplinary Studies
University of Houston- Downtown
Graduation May 2019
A’s in Physics, Earth Sciences, Astronomy, and Karate. Dual focus on science education
as well as communication and psychology.
Texas Water Stream team safety certified
Extensive knowledge of guest and hospitality
interactions, always attempting to provide the absolute
best possible experience.
Constant thirst for knowledge, always working to
improve, and never afraid to ask questions or take
Lead by example. Never afraid to “roll up my
sleeves” and help get the job done.
Elijah Horgan, General Manager for Alamo Drafthouse
Phillip Nadeau, Owner operator for Sinners & Saints
Adrian Martinez Previous manager Oakley Inc.