Charles Hendricksen
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Location: Lynchburg, VA, USA
University: Liberty University
Major: MBA

Charles Hendricksen

CHARLES HENDRICKSEN, M.B.A.

xxx-xxx-xxxx

xxx-xxx-xxxx

xxx-xxx-xxxx/IN/CHARLES-HENDRICKSEN-MBA


SUMMARY



My career history shows proven optimal outcomes within the companies I’ve had the honor to serve. My drive and passion have enabled these companies to grow their client base through the creation of customer-centric strategies, thereby increasing sales and profits.




EXPERT ABILITIES

 Strategic Planning
 Financial Analysis
 Capacity Forecasting
 Digital Media Production
 Social Media Marketing & Planning
 SEO
 Brand Development
 Change Management
 Business Process Improvement


Computer Skills
 Expert in the use of Apple products & PC’s
 Gifted in the use of Microsoft Office- excellent Excel skills
 Proficient in the use of QuickBooks Pro - QuickBooks Online
 Skilled in multiple Practice Management software packages
 Expert in Microsoft Dynamics CRM
 Talented in Go Daddy, WIX, Word Press, & Joomla website design
 Experienced in Technical IT support
o Hardware installations
o Software implementations & support

Speaking Engagements:

 Breakout Speaker for SolarWinds’ MAX2015 in National Harbor, MD
o Topic: Strategic Planning for the Future of Technology

 Speaker for ITEXPO 2016 in Ft. Lauderdale, FL
o Topic: Fitting Technology into Your Strategic Plan for Today & Tomorrow

EXPERIENCE

Business & Marketing Consultant @ NVisionDMand
Aug 2010- Present
 Develop action plans for measurable achievement of marketing & sales objectives
 Empowered Go to Market Strategies for numerous start-ups
 Facilitating efficient and effective use of social media outlets with a proven record of increasing market interest
 Promotional video productions and other assorted marketing campaigns
 Initiating sustainable strategic plans to ensure future profitability
 Education plans for customer-centric business strategies
 Engaging executives to understand how clients perceive their company
 Evaluating and prioritizing current business processes and procedures for constant improvement

Adjunct Instructor: School of Business @ Liberty University
March 2013- Present
 Instructor for the undergraduate level Strategic Planning & Business Policy, Organizational Behavior, and Business Communications courses for the School of Business
 Enabling students to critically think about the environment in which differing industries operate

Member of the Board of Directors @ Christian Health Outreach
Oct. 2013- Present
 Authored the business plan for this organization in 2012
 Enabling people around the globe to provide basic nursing care for each other

AntWorks Healthcare & AntWorks ProTech (formerly Benchmark Systems)
February 2013 – April 2018
Marketing & Project Coordinator: Training & Implementation
 Managed up to 20 projects simultaneously
 Oversaw the company CRM containing over 5000 potential and current clients
 Consistently monitored external vendors to ensure timely implementation of Laboratory and Radiology Interfaces to Benchmark System’s Electronic Health Record software
 Documented all stages of each project
Business & Marketing Analyst: Benchmark Systems & Benchmark ProTech
 Raised Brand awareness using social media and PR other outlets
 Optimized streamlining of processes and procedures perpetually seeking business improvement
 Managed the company website for SEO and fresh content
Production Analyst: Revenue Cycle Management
 Assisted and educated the 50+ employees of this division daily for business process understanding and improved productivity
 Developed and implemented a new employee manual, documenting the policies and procedures of the Revenue Cycle Management process
 Forecasted accounts receivable and collections month to month for large clients up to $1M monthly with less than a 3% margin of error

Owner, Manager, & Sales Director G. H. Lawn Care, Inc.
Sept 1997- Sept 2010
 Founded and led a successful, nationally published landscaping corporation
 Consistently sold landscaping projects ranging from $25,000 up to $400,000
 Virginia State Class A Contractor

EDUCATION

Liberty University Lynchburg, VA
Master’s in Business Administration Grad High Distinction January 2013
B.S. in Business Marketing Cum Laude May 2012

J. Sargeant Reynolds Community College
Richmond, VA
Associates Degree in Science- Magna Cum Laude May 1997

COMMUNITY ACTIVITIES
 Volunteer Mentor with the Young Entrepreneurs Academy
o Coaching young adults in the development of their business plans
 Volunteer within Lynchburg First Church of the Nazarene
 Running races for various charities and causes

Strategic Planning, Financial Analysis, Digital Media Production, Social Media Marketing