CDT Resume
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
PROFESSIONAL PROFILE
A business professional with extensive experience in the customer service and client support. Expert in the areas of client interaction, strong attention to detail, requirement analysis, communications skills, executing and supporting business strategies. Highly proficient in multi-tasking and delivery of competing priorities and deliverables.
EDUCATION
Bachelor of Arts, Virginia Commonwealth University – Richmond, Virginia
TECHNICAL EXPERTISE
Office Automation: Internet Explorer, Google Chrome, Foxfire, HTML, MS Word, MS PowerPoint, MS Project, MS Office, MS Excel, MS Access, SharePoint, Snagit and Windows 10.
Financials: PeopleSoft Financial, Dunn and Bradstreet, Quicken, ADC SingleView Convergent Billing, Lawson Financial Testing Tools: Caliber Mercury Interactive – Test Director 60, 72 & 75, HP Quality Center, TFS, Microsoft Visual Studio,
XML Spy, Rational Rose, ALM and JIRA
Client/Software Applications: Stewart – Salesforce-CRM, iPortal, MetLife Home Loan CITRIX, Workday, KRONOS, Skype, GotoMeeting and Webex,
EXPERIENCE HIGHLIGHTS
BlackKnight – Origination Technology September 2017 – Present Client Services
Implementation Support Analyst ___________________________________________________________________________________________________
? Plans and coordinates all aspects of technical projects from initiation through delivery.
? Manages project initiation activities that include identifying contractual obligations, client needs and goals,
existing situation, necessary contacts, and access to existing information as needed.
? Ensures requirements for internal technology projects align to operational standards. Develops alternate
requirements or document exceptions as appropriate.
? Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
? Identifies needed resources for projects; defines and assigns major project roles.
? Coordinates activities and tasks among project team members, other internal departments and client or
vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule,
within budget constraints, and of the appropriate quality standards for the project scope.
? Assigns and monitors work of project team, providing technical and analytical support and direction. Interfaces
with external clients or field-based employees on technical matters as needed.
? Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and
quality) are achieved.
? Assists with problem resolution or risk mitigation as needed.
? Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and
vendor/subcontractor organizations, to ensure all project targets and requirements are met.
? Delivers informational and decision-seeking presentations to technical and business groups in BKFS and/or in
client organizations.
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams, and complete a post-implementation review to identify areas of improvement.
? Directly oversee employees assigned to manage specific projects that have a distinct beginning and end.
? Selects, develops and evaluates personnel to ensure the efficient operation of the function.
? Identifies project management coordination process gaps or areas for improvement and recommends and
implements solutions.
? Performs additional related duties as assigned.
Shellpoint Mortgage Servicing January 2017 – August 2017
Loss Mitigation Operations Lead
? Interface with clients at various levels of organizations to answer questions, provide information, and represent company in a positive manner utilizing exceptional customer service skills. Similarly, the position requires outstanding support and responsiveness to coworkers and management.
? Provided guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills,
? Improve processes and procedures, and increase overall effectiveness.
? Supervised the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports in
order to
? Approved the appropriate resolution for the customer
? Tracked, monitored, and measured employee performance according to department standards. Provides feedback
monthly.
? Oversaw and facilitated the training of new employees
? Maintained training and support materials for the Loss Mitigation Specialist job
? Maintained process and procedure documentation for the Loss Mitigation team, create process and procedure
? documentation where it doesn’t currently exits
? Ensure that the appropriate entity has reviewed and approval a Loss Mitigation Workout
? Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
? Assisted in the control of company expenses through intelligent use of funds to resolve accounts and managing
staffing and miscellaneous costs
? Arranged for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be
Involved in the inspection or evaluation of the collateral.
? Scheduled and monitors of all employee time records
? Ensured compliance with company policies and procedures
? Managed special projects related to departmental activities and performs other duties as assigned
RealEC – A BlackKnight Company August 2014 – January 2017 Client Delivery Services
Business Analyst ___________________________________________________________________________________________________
• Interface with clients at various levels of organizations to answer questions, provide information, and represent RealEC in a positive manner utilizing exceptional customer service skills. Similarly, the position requires outstanding support and responsiveness to coworkers and management.
• Support multiple projects, manage competing priorities, and meet scheduled completion dates.
• Manage high-profile client’s expectations and deliverables, dealing with all levels of client organization
• Develop statements of work, define project scope, and create project plans and documentation
• Manage the project plan and development, including all phases, activities, milestones, tasks, deliverables, and dependencies
• Work with project team members to gather estimates for activities and tasks and update project plan
• Interface with clients and management and establish and maintain strong customer and/or internal relationships
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
• Responsible for documenting test cases and plans, executing test scripts, and reporting variances for the technical solution from a business perspective to verify that all client requirements are incorporated in the design and meets client expectations
• Work with technical and support resources to resolve failures to successfully complete testing cycles
• Act as primary contact for client questions, problems, requests for change; Troubleshoot and research issues; Report findings and propose solutions to management and team members to resolve issues; Identify impact to other solutions or projects, and work with management to identify options and recommendations
• Document requirements, technical specifications, and test outlines/plans
• Effectively translate business requirements into technical specifications for development resources
• Provide training to clients or RealEC resources on functionality, configuration or setups, integration specifications, and client workflow; Communicate information by written documentation and verbal explanations and demonstrations
• Support Delivery Managers, Account/Sales Managers and other project team resources by completing project tasks, meeting milestone dates, and supporting client needs and requests
Stewart Lender Services August 2012 – January 2014 Operations Supervisor
Loss Mitigation – Home Retention
? Oversee the operations of the Loss Mitigation Support department
? Provide timeliness and guidelines to staff responsible for providing Loss Mitigation and Underwriting
support to support numerous clients
? Ensure that appropriate investor/insurer, regulatory, and state statute guidelines have been adhered to
? Analyze workflow and develop procedures to maximize employee productivity and efficiency
? Develop and implement new policies and procedures
? Supervisor staff direct reports, including but not limited to participating in hiring decisions, training,
performance reviews, assigning and prioritizing duties
? Prepare and deliver performance evaluations
? Ensure department operates within SLA guidelines and within budget
? Communicate and execute department objectives and plan of action
? Manage team responsible for loss mitigation and foreclosure review and maintain adherence to policies and
Phone: ------------ Email: ------------
procedures
? Streamline/improve department processes to increase productivity
? Produces and monitors reporting and analysis of team performance against goals
Burnett Company
Loss Mitigation Team Lead
Client: Stewart Lending Services - Home Retention/Loss Mitigation
April 2012 – August 2012
? Reviewed Servicing files to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of HAMP, proprietary modification guidelines or other programs' requirement as they pertain to the time of the Foreclosure process, prior to making the final foreclosure determination
? Reviewed foreclosed loans, evaluate whether or not they were processed in accordance with HAMP, other proprietary modification or other applicable program guidelines and requirements
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Reviewed and compiles fully documented loan histories, imaged documents and information available from all sources to collectively determine if it validates the information used to make the foreclosure decision
? Assembled documents, data and information from multiple systems and organize them as required
? Communicated errors to appropriate personnel for resolution as necessary for preventing contested or
impaired foreclosure actions
? Reviewed documents, extract appropriate data elements, and enter/load them into required template or system
? Provided documentation for any exceptions and escalations as necessary
Freddie Mac November 2005 – July 2011 Senior Business Application Analyst
Investment and Capital Markets Back Office
Project: MHA - Home Affordable Modification Program (HAMP)
? Provided Requirement Traceability Matrix (RTM) to ensure traceability of Functional Specification to Requirements within Rational DOORs requirements tool
? Managed the DOORs overall process for linking of requirements to design items, test plans, test cases, and other requirements for easy and powerful traceability impacting cross functional teams.
? Served as a DOORS SME to execute the adoption of requirements management
? Led specific control initiatives, firm-wide process changes to ensure compliance and best practices
? Conduct special investigations and pre-implementation audits to ensure adequate automated application controls
are present in critical financial applications
? Worked closely with project teams engaged in application development and with business area application owners
and risk management groups in determining potential risks, assessing the adequacy of controls within the
application
? Recommended additional application controls, and ensuring the delivery service for successful implementation in
adherence to SOX Control and Compliance
? Provided Freddie Mac Requirements for MIDAS Loan Level Reporting, Cash Manager and Servicer Reporting to
support the HAMP initiative
? Organized business requirements to support scope activity and program directives
? Acted as a SharePoint Project Administrator across all HAMP projects
? Managed the HAMP SharePoint site for Issues and Risk Management and user services
? Created the HAMP User Guide as a tool for effectively managing communication and project documentation
? Created the Issues and Risk Management Process artifact to be used by Project Managers for Performing Loans in
support of HAMP
? Provided visible, consistent support and an active role in communication of Project Management decision at the
program level
Accenture January 2005 – November 2005 Lead Business Analyst
Client: Verizon – Wholesale/Engineering Development
? Authored high level and detailed functional requirements Facilitated JAD sessions with clients, documenting functional requirements, and working with the development team to translate functional requirements into an application design
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Participated in Joint Application Requirements/Design sessions for new initiatives; support external design teams; interface with business clients for requirements
? Developed test plans, test scripts and execution of test cases
? Coordinated with external testing teams (System and Integration Test), initial Production/System Test/Integration
Test ticket analysis
? In charge of handling customer user password resets and troubleshooting ceNET WorkFlow application
? Responsibilities included continuous improvement, timeliness, efficiency and effectiveness of deliverables for all
applications
? Coordinated technical design and development with architecture team
? Oversee project timelines, document and track open issues, provide weekly project status
? Assessed and estimate of project opportunities Coordinate development timelines with development team
? Led testing efforts to include test case development, and user guide manuals
? In charge of handling customer user password resets and troubleshooting ceNET WorkFlow application
? Responsibilities included continuous improvement, timeliness, efficiency and effectiveness of deliverables for all
applications
CC Pace System November 2003 – January 2005 Lead Business Analyst
Client: Verizon
? Received and reviewed invoices from vendors, matches documents, codes and batches, assembles voucher
? Processed checks to send to vendors
? Performed other basic clerical duties associated with accounts payable
? Post transactions to journals, ledgers and other records
? Handled incoming calls from vendors regarding payments
? Oversee accounts payable recordkeeping, supervision and recording of amounts due, verification of invoices, and
calculation of discounts
Network Solutions Inc December 2002 to October 2003
Senior Financial Analyst
? Tasked with multiple roles as project manager and product development manager for the coordination of new products and services specific to finance core initiatives
? Primary role to provide technical knowledge to support projects impacting all aspects of accounting and the Finance organization
? Identified key elements necessary to accomplish projects such as data, systems, software services, operational procedures, and documentation
? Developed documentation of comprehensive functional business requirements, use cases, business cases, detail and scoping engineering documents
? Created data and projection cost benefit analysis, financial reporting and billing to substantiate financial benefits and cost drivers estimates
? Assisted in training and preparing over 60 test cases for User Acceptance Testing of the new billing system, ADC SingleView Convergent Billing
? Able to work in a fast pace environment, identify crucial issues and aggressively follow up to ensure timely resolution
? Worked closely with business unit staff, technical staff, management, and vendors
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
Phone: ------------ Email: ------------
Cable and Wireless, Inc
Senior Account Receivables Specialist
? Managed 400 accounts, including high profile accounts
? Knowledgeable of commercial/telecommunication laws and processes
? Generated Dunning Notification on delinquent accounts
? Escalated delinquent account in arrays to senior management
? Provided delinquency reporting for month-end
December 2000 – December 2002
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
PROFESSIONAL PROFILE
A business professional with extensive experience in the customer service and client support. Expert in the areas of client interaction, strong attention to detail, requirement analysis, communications skills, executing and supporting business strategies. Highly proficient in multi-tasking and delivery of competing priorities and deliverables.
EDUCATION
Bachelor of Arts, Virginia Commonwealth University – Richmond, Virginia
TECHNICAL EXPERTISE
Office Automation: Internet Explorer, Google Chrome, Foxfire, HTML, MS Word, MS PowerPoint, MS Project, MS Office, MS Excel, MS Access, SharePoint, Snagit and Windows 10.
Financials: PeopleSoft Financial, Dunn and Bradstreet, Quicken, ADC SingleView Convergent Billing, Lawson Financial Testing Tools: Caliber Mercury Interactive – Test Director 60, 72 & 75, HP Quality Center, TFS, Microsoft Visual Studio,
XML Spy, Rational Rose, ALM and JIRA
Client/Software Applications: Stewart – Salesforce-CRM, iPortal, MetLife Home Loan CITRIX, Workday, KRONOS, Skype, GotoMeeting and Webex,
EXPERIENCE HIGHLIGHTS
BlackKnight – Origination Technology September 2017 – Present Client Services
Implementation Support Analyst ___________________________________________________________________________________________________
? Plans and coordinates all aspects of technical projects from initiation through delivery.
? Manages project initiation activities that include identifying contractual obligations, client needs and goals,
existing situation, necessary contacts, and access to existing information as needed.
? Ensures requirements for internal technology projects align to operational standards. Develops alternate
requirements or document exceptions as appropriate.
? Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
? Identifies needed resources for projects; defines and assigns major project roles.
? Coordinates activities and tasks among project team members, other internal departments and client or
vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule,
within budget constraints, and of the appropriate quality standards for the project scope.
? Assigns and monitors work of project team, providing technical and analytical support and direction. Interfaces
with external clients or field-based employees on technical matters as needed.
? Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and
quality) are achieved.
? Assists with problem resolution or risk mitigation as needed.
? Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and
vendor/subcontractor organizations, to ensure all project targets and requirements are met.
? Delivers informational and decision-seeking presentations to technical and business groups in BKFS and/or in
client organizations.
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams, and complete a post-implementation review to identify areas of improvement.
? Directly oversee employees assigned to manage specific projects that have a distinct beginning and end.
? Selects, develops and evaluates personnel to ensure the efficient operation of the function.
? Identifies project management coordination process gaps or areas for improvement and recommends and
implements solutions.
? Performs additional related duties as assigned.
Shellpoint Mortgage Servicing January 2017 – August 2017
Loss Mitigation Operations Lead
? Interface with clients at various levels of organizations to answer questions, provide information, and represent company in a positive manner utilizing exceptional customer service skills. Similarly, the position requires outstanding support and responsiveness to coworkers and management.
? Provided guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills,
? Improve processes and procedures, and increase overall effectiveness.
? Supervised the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports in
order to
? Approved the appropriate resolution for the customer
? Tracked, monitored, and measured employee performance according to department standards. Provides feedback
monthly.
? Oversaw and facilitated the training of new employees
? Maintained training and support materials for the Loss Mitigation Specialist job
? Maintained process and procedure documentation for the Loss Mitigation team, create process and procedure
? documentation where it doesn’t currently exits
? Ensure that the appropriate entity has reviewed and approval a Loss Mitigation Workout
? Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
? Assisted in the control of company expenses through intelligent use of funds to resolve accounts and managing
staffing and miscellaneous costs
? Arranged for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be
Involved in the inspection or evaluation of the collateral.
? Scheduled and monitors of all employee time records
? Ensured compliance with company policies and procedures
? Managed special projects related to departmental activities and performs other duties as assigned
RealEC – A BlackKnight Company August 2014 – January 2017 Client Delivery Services
Business Analyst ___________________________________________________________________________________________________
• Interface with clients at various levels of organizations to answer questions, provide information, and represent RealEC in a positive manner utilizing exceptional customer service skills. Similarly, the position requires outstanding support and responsiveness to coworkers and management.
• Support multiple projects, manage competing priorities, and meet scheduled completion dates.
• Manage high-profile client’s expectations and deliverables, dealing with all levels of client organization
• Develop statements of work, define project scope, and create project plans and documentation
• Manage the project plan and development, including all phases, activities, milestones, tasks, deliverables, and dependencies
• Work with project team members to gather estimates for activities and tasks and update project plan
• Interface with clients and management and establish and maintain strong customer and/or internal relationships
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
• Responsible for documenting test cases and plans, executing test scripts, and reporting variances for the technical solution from a business perspective to verify that all client requirements are incorporated in the design and meets client expectations
• Work with technical and support resources to resolve failures to successfully complete testing cycles
• Act as primary contact for client questions, problems, requests for change; Troubleshoot and research issues; Report findings and propose solutions to management and team members to resolve issues; Identify impact to other solutions or projects, and work with management to identify options and recommendations
• Document requirements, technical specifications, and test outlines/plans
• Effectively translate business requirements into technical specifications for development resources
• Provide training to clients or RealEC resources on functionality, configuration or setups, integration specifications, and client workflow; Communicate information by written documentation and verbal explanations and demonstrations
• Support Delivery Managers, Account/Sales Managers and other project team resources by completing project tasks, meeting milestone dates, and supporting client needs and requests
Stewart Lender Services August 2012 – January 2014 Operations Supervisor
Loss Mitigation – Home Retention
? Oversee the operations of the Loss Mitigation Support department
? Provide timeliness and guidelines to staff responsible for providing Loss Mitigation and Underwriting
support to support numerous clients
? Ensure that appropriate investor/insurer, regulatory, and state statute guidelines have been adhered to
? Analyze workflow and develop procedures to maximize employee productivity and efficiency
? Develop and implement new policies and procedures
? Supervisor staff direct reports, including but not limited to participating in hiring decisions, training,
performance reviews, assigning and prioritizing duties
? Prepare and deliver performance evaluations
? Ensure department operates within SLA guidelines and within budget
? Communicate and execute department objectives and plan of action
? Manage team responsible for loss mitigation and foreclosure review and maintain adherence to policies and
Phone: ------------ Email: ------------
procedures
? Streamline/improve department processes to increase productivity
? Produces and monitors reporting and analysis of team performance against goals
Burnett Company
Loss Mitigation Team Lead
Client: Stewart Lending Services - Home Retention/Loss Mitigation
April 2012 – August 2012
? Reviewed Servicing files to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of HAMP, proprietary modification guidelines or other programs' requirement as they pertain to the time of the Foreclosure process, prior to making the final foreclosure determination
? Reviewed foreclosed loans, evaluate whether or not they were processed in accordance with HAMP, other proprietary modification or other applicable program guidelines and requirements
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Reviewed and compiles fully documented loan histories, imaged documents and information available from all sources to collectively determine if it validates the information used to make the foreclosure decision
? Assembled documents, data and information from multiple systems and organize them as required
? Communicated errors to appropriate personnel for resolution as necessary for preventing contested or
impaired foreclosure actions
? Reviewed documents, extract appropriate data elements, and enter/load them into required template or system
? Provided documentation for any exceptions and escalations as necessary
Freddie Mac November 2005 – July 2011 Senior Business Application Analyst
Investment and Capital Markets Back Office
Project: MHA - Home Affordable Modification Program (HAMP)
? Provided Requirement Traceability Matrix (RTM) to ensure traceability of Functional Specification to Requirements within Rational DOORs requirements tool
? Managed the DOORs overall process for linking of requirements to design items, test plans, test cases, and other requirements for easy and powerful traceability impacting cross functional teams.
? Served as a DOORS SME to execute the adoption of requirements management
? Led specific control initiatives, firm-wide process changes to ensure compliance and best practices
? Conduct special investigations and pre-implementation audits to ensure adequate automated application controls
are present in critical financial applications
? Worked closely with project teams engaged in application development and with business area application owners
and risk management groups in determining potential risks, assessing the adequacy of controls within the
application
? Recommended additional application controls, and ensuring the delivery service for successful implementation in
adherence to SOX Control and Compliance
? Provided Freddie Mac Requirements for MIDAS Loan Level Reporting, Cash Manager and Servicer Reporting to
support the HAMP initiative
? Organized business requirements to support scope activity and program directives
? Acted as a SharePoint Project Administrator across all HAMP projects
? Managed the HAMP SharePoint site for Issues and Risk Management and user services
? Created the HAMP User Guide as a tool for effectively managing communication and project documentation
? Created the Issues and Risk Management Process artifact to be used by Project Managers for Performing Loans in
support of HAMP
? Provided visible, consistent support and an active role in communication of Project Management decision at the
program level
Accenture January 2005 – November 2005 Lead Business Analyst
Client: Verizon – Wholesale/Engineering Development
? Authored high level and detailed functional requirements Facilitated JAD sessions with clients, documenting functional requirements, and working with the development team to translate functional requirements into an application design
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
? Participated in Joint Application Requirements/Design sessions for new initiatives; support external design teams; interface with business clients for requirements
? Developed test plans, test scripts and execution of test cases
? Coordinated with external testing teams (System and Integration Test), initial Production/System Test/Integration
Test ticket analysis
? In charge of handling customer user password resets and troubleshooting ceNET WorkFlow application
? Responsibilities included continuous improvement, timeliness, efficiency and effectiveness of deliverables for all
applications
? Coordinated technical design and development with architecture team
? Oversee project timelines, document and track open issues, provide weekly project status
? Assessed and estimate of project opportunities Coordinate development timelines with development team
? Led testing efforts to include test case development, and user guide manuals
? In charge of handling customer user password resets and troubleshooting ceNET WorkFlow application
? Responsibilities included continuous improvement, timeliness, efficiency and effectiveness of deliverables for all
applications
CC Pace System November 2003 – January 2005 Lead Business Analyst
Client: Verizon
? Received and reviewed invoices from vendors, matches documents, codes and batches, assembles voucher
? Processed checks to send to vendors
? Performed other basic clerical duties associated with accounts payable
? Post transactions to journals, ledgers and other records
? Handled incoming calls from vendors regarding payments
? Oversee accounts payable recordkeeping, supervision and recording of amounts due, verification of invoices, and
calculation of discounts
Network Solutions Inc December 2002 to October 2003
Senior Financial Analyst
? Tasked with multiple roles as project manager and product development manager for the coordination of new products and services specific to finance core initiatives
? Primary role to provide technical knowledge to support projects impacting all aspects of accounting and the Finance organization
? Identified key elements necessary to accomplish projects such as data, systems, software services, operational procedures, and documentation
? Developed documentation of comprehensive functional business requirements, use cases, business cases, detail and scoping engineering documents
? Created data and projection cost benefit analysis, financial reporting and billing to substantiate financial benefits and cost drivers estimates
? Assisted in training and preparing over 60 test cases for User Acceptance Testing of the new billing system, ADC SingleView Convergent Billing
? Able to work in a fast pace environment, identify crucial issues and aggressively follow up to ensure timely resolution
? Worked closely with business unit staff, technical staff, management, and vendors
Phone: ------------ Email: ------------
Catherine D Tain
Project Coordinator, Senior Administrator, Customer Service Representative
Phone: ------------ Email: ------------
Cable and Wireless, Inc
Senior Account Receivables Specialist
? Managed 400 accounts, including high profile accounts
? Knowledgeable of commercial/telecommunication laws and processes
? Generated Dunning Notification on delinquent accounts
? Escalated delinquent account in arrays to senior management
? Provided delinquency reporting for month-end
December 2000 – December 2002