Cass Resume
Cassandre J. Epps
10506 Longbranch Rd, Cockeysville. MD 21010
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Education
Doctorate in Public Health-Candidate,Morgan State University, Baltimore, MD, Expected date of graduation: 12/2020
Master of Science in Organizational Counseling, The Johns Hopkins University, Baltimore, MD, 5/2010
Bachelor of Arts in Psychology/ Pre-Med Biology, St. John’s University, Queens, NY, 1/1999
Professional Experience
2014 – 2019 National Sales Trainer-Becton Dickinson, Sparks, MD
? Develop, manage and conduct training curricula for US Sales and Marketing leadership and associate team
? Troubleshoot and develop training for S------------ and sales focused applications
? Conduct ad-hoc training for domestic and international BD sites.
? Lead trainer for The BD Way of Selling, Customer Centricity, Sales Competencies and Evidence Based Selling
? Manage the content and training of My BD Library for DS associates
? Selected and conducted Community Health Worker training in Thiotte, Haiti as part of BD’s Volunteer Service Trip Program. Designed their curriculum and conducted a Train the Trainer Workshop in infectious disease, community health sanitation and hygiene, leadership and communication skills
? Selected to demonstrate DS instruments using our virtual reality system to customers at ECCMID 2018 (European Congress of Clinical Microbiology and Infectious Disease) in Madrid, Spain.
2002 – 2014 Customer Service Supervisor- Becton Dickinson, Sparks, MD
? Recruit & supervise three teams within the customer service group.
? Responsible for staff performance evaluation and metrics, department development and training, strategic program implementation, goal setting and calibration.
? Designed, delivered and evaluated specialized training programs, work instructions, desktop procedures and standard operating procedures for the customer service group and the NASSC in San Antonio.
? Facilitated Coaching For Performance Improvement, Developing Your Career in a Changing World, and Starting Your Role as a New Supervisor as a BD University Leader-Teacher.
? Selected and conducted Leadership Development course in
? Johannesburg, South Africa as part of BD’s PEPFAR Lab Strengthening Program in 2012 and 2013.
? Selected to teach Leadership and Management Training-BD PEPFAR, Kampala, Uganda in 2015. Certified Lead Facilitator in Strategic Interaction Skills and in Coaching for Service Quality.
2001 – 2002- Manager of Training, Performance & Development- American Red Cross-GCP Region Baltimore, MD
? Managed the development, performance and training of district managers, sales representatives and customer service representatives in Donor Recruitment.
? Training included regulated functions, sales success, and customer service skills.
? Mentored new sales representatives.
? Evaluated training effectiveness and monitored progress of sales representatives.
2000 – 2001 Training Specialist -T. Rowe Price Associates, Owings Mills, MD
1997-2000 Training Coordinator-Customer Service Representative - McCormick & Company, Hunt Valley, MD
1990 –1997 Capital Construction Manager - NYC Dept. of Housing Preservation & Development, New York, NY
Awards & Leadership Roles
2018-Present: Glenwood Life Counseling Center, Member, Board of Directors
2018: BD Diagnostic System US Region Achievers Award-Q2, Recipient
2017 & 2018: African Americans at BD- Associate Resources Group, Elected Baltimore Site President
2012 & 2017: BD Henry P. Becton Volunteer Award, Recipient
2017: City of Baltimore Certificate of Recognition-Community Service, Mayor Catherine Pugh, Recipient
2011: BD Lean Leader Certification 2011
2010: Chi Sigma Iota-Lambda Honor Society, The Johns Hopkins University
Skills & Further Achievements
? Developed and facilitated New Hire Onboarding for Diagnostic Systems (DS) Sales and Marketing associates replicated in Franklin Lakes and expanded to include sales associates from all BD businesses
? Knowledgeable in SAP, ISO Regulations, Six Sigma, & 20 Keys and 21 CFR Part 11
? Utilized DISC, Myers-Briggs, career assessment and career counseling tools. Certified in Client Services by Achieve Global, Frontline Leadership by Achieve Global and Integrity Selling by Integrity Systems.
? Lean Leader Certified-program evaluation, value stream mapping, Kaizen, Microsoft Project, project management
? Salesforce training and analytics
? Trade Show leadership and implementation
? Computer literacy: Microsoft Office: Word, Excel, PowerPoint, Project, Visio and SharePoint. Camtasia, SPSS, STATA, SMART, SAP, Qlickview
? Program Evaluation expertise: Survey design, evaluation data collection, quantitative and qualitative data research design and analysis, communication and reporting
? Non-profit organization consultation: grant writing, fund raising, and auditing
? Public Health/ Global Health program development and program management
? Language: Fluent in French
Areas of Research
? Cervical Cancer epidemiology / health disparities in incidence, mortality, screening and treatment in underserved populations
? Opioid addiction, mental health and co-morbidities in rural and urban populations
? Community Healthcare Worker- training, advocacy and workforce development-global and domestic
Cassandre J. Epps
10506 Longbranch Rd, Cockeysville. MD 21010
------------
------------
Education
Doctorate in Public Health-Candidate,Morgan State University, Baltimore, MD, Expected date of graduation: 12/2020
Master of Science in Organizational Counseling, The Johns Hopkins University, Baltimore, MD, 5/2010
Bachelor of Arts in Psychology/ Pre-Med Biology, St. John’s University, Queens, NY, 1/1999
Professional Experience
2014 – 2019 National Sales Trainer-Becton Dickinson, Sparks, MD
? Develop, manage and conduct training curricula for US Sales and Marketing leadership and associate team
? Troubleshoot and develop training for S------------ and sales focused applications
? Conduct ad-hoc training for domestic and international BD sites.
? Lead trainer for The BD Way of Selling, Customer Centricity, Sales Competencies and Evidence Based Selling
? Manage the content and training of My BD Library for DS associates
? Selected and conducted Community Health Worker training in Thiotte, Haiti as part of BD’s Volunteer Service Trip Program. Designed their curriculum and conducted a Train the Trainer Workshop in infectious disease, community health sanitation and hygiene, leadership and communication skills
? Selected to demonstrate DS instruments using our virtual reality system to customers at ECCMID 2018 (European Congress of Clinical Microbiology and Infectious Disease) in Madrid, Spain.
2002 – 2014 Customer Service Supervisor- Becton Dickinson, Sparks, MD
? Recruit & supervise three teams within the customer service group.
? Responsible for staff performance evaluation and metrics, department development and training, strategic program implementation, goal setting and calibration.
? Designed, delivered and evaluated specialized training programs, work instructions, desktop procedures and standard operating procedures for the customer service group and the NASSC in San Antonio.
? Facilitated Coaching For Performance Improvement, Developing Your Career in a Changing World, and Starting Your Role as a New Supervisor as a BD University Leader-Teacher.
? Selected and conducted Leadership Development course in
? Johannesburg, South Africa as part of BD’s PEPFAR Lab Strengthening Program in 2012 and 2013.
? Selected to teach Leadership and Management Training-BD PEPFAR, Kampala, Uganda in 2015. Certified Lead Facilitator in Strategic Interaction Skills and in Coaching for Service Quality.
2001 – 2002- Manager of Training, Performance & Development- American Red Cross-GCP Region Baltimore, MD
? Managed the development, performance and training of district managers, sales representatives and customer service representatives in Donor Recruitment.
? Training included regulated functions, sales success, and customer service skills.
? Mentored new sales representatives.
? Evaluated training effectiveness and monitored progress of sales representatives.
2000 – 2001 Training Specialist -T. Rowe Price Associates, Owings Mills, MD
1997-2000 Training Coordinator-Customer Service Representative - McCormick & Company, Hunt Valley, MD
1990 –1997 Capital Construction Manager - NYC Dept. of Housing Preservation & Development, New York, NY
Awards & Leadership Roles
2018-Present: Glenwood Life Counseling Center, Member, Board of Directors
2018: BD Diagnostic System US Region Achievers Award-Q2, Recipient
2017 & 2018: African Americans at BD- Associate Resources Group, Elected Baltimore Site President
2012 & 2017: BD Henry P. Becton Volunteer Award, Recipient
2017: City of Baltimore Certificate of Recognition-Community Service, Mayor Catherine Pugh, Recipient
2011: BD Lean Leader Certification 2011
2010: Chi Sigma Iota-Lambda Honor Society, The Johns Hopkins University
Skills & Further Achievements
? Developed and facilitated New Hire Onboarding for Diagnostic Systems (DS) Sales and Marketing associates replicated in Franklin Lakes and expanded to include sales associates from all BD businesses
? Knowledgeable in SAP, ISO Regulations, Six Sigma, & 20 Keys and 21 CFR Part 11
? Utilized DISC, Myers-Briggs, career assessment and career counseling tools. Certified in Client Services by Achieve Global, Frontline Leadership by Achieve Global and Integrity Selling by Integrity Systems.
? Lean Leader Certified-program evaluation, value stream mapping, Kaizen, Microsoft Project, project management
? Salesforce training and analytics
? Trade Show leadership and implementation
? Computer literacy: Microsoft Office: Word, Excel, PowerPoint, Project, Visio and SharePoint. Camtasia, SPSS, STATA, SMART, SAP, Qlickview
? Program Evaluation expertise: Survey design, evaluation data collection, quantitative and qualitative data research design and analysis, communication and reporting
? Non-profit organization consultation: grant writing, fund raising, and auditing
? Public Health/ Global Health program development and program management
? Language: Fluent in French
Areas of Research
? Cervical Cancer epidemiology / health disparities in incidence, mortality, screening and treatment in underserved populations
? Opioid addiction, mental health and co-morbidities in rural and urban populations
? Community Healthcare Worker- training, advocacy and workforce development-global and domestic