Career Summary
Michael G. Garland
222 Borton Mill Court • Delran, New Jersey 08075 • ------------
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Summary of Qualifications
• Currently leading Pizza Hut franchisee area to multiple sales, profit and growth plateaus.
• Responsible for managing multiple service departments at the Steinberg Conference Center. Oversaw major renovations on behalf of the owner. Established and maintained high-quality sanitation and product standards as well as high-level service standards.
• Successful multi-unit Domino’s Pizza franchisee achieving multiple national sales/service achievement awards.
• Owned and operated a start-up restaurant and catering establishment. Through outstanding customer service, built a loyal clientele and grew business to include meeting and banquet events.
Employment Highlights
Restaurant Management Corporation – Pizza Hut – Monmouth/Middlesex County, NJ
Area General Manager (2003 – Present)
• Achieved company’s All-American Award for performance 2018, 2017, 2016
• Attained highest sales growth in New Jersey year to date November 2015.
• Attained highest sales growth & profits in the division for year ending 2012.
• Improved operations to affect a $146,000 cash flow turn around with in 1st year.
ARAMARK Harrison Lodging – Steinberg Conference Center – Philadelphia, PA
Director of Resident Services (2001-2003)
• Directed a staff of 40 (including department managers), overseeing shipping/receiving, housekeeping, building maintenance, audio – visual technical support for the Steinberg Conference Center and Hotel.
• Received multiple letters of commendation from client for maintaining excellent quality levels of service during and after post 9/11 budget constraints.
• Developed solid working relationships with the Teamsters (Local 115), Local 835 and Local 274 unions
• Recognized by the General Manager and Regional Vice President of Conference Center Operations for commitment to excellence and for recommendations regarding enhancement of services that have led to additional business with Wharton’s West Coast Conference Operations.
DOMINO’S PIZZA – New Jersey
Franchise Owner (1995-2001)
• Acquired three stores over three-year period following successful roles with the company as General Manager and multi-store Supervisor.
• Achieved multiple Silver and Gold Challenge awards from the company for outstanding customer service and sales increases over consecutive quarters.
• Certified trainer for employees and management trainees in such areas as recruiting/staffing, product quality, marketing, financial management, and sanitation protocols.
DOMINO’S PIZZA – New Jersey and Pennsylvania
Multi-Store Supervisor/General Manager (1990-1995)
• Nominated for Supervisor of the Year for customer service excellence 1994.
• Promoted to multi-store Supervisor in 1993, overseeing six store operations in Delran, Burlington, Lawrenceville, Lansdale, Montgomeryville, and Robbinsville.
• Beginning employment as General Manager for the Delran store, with a successful track record of building sales while improving profits during a three-year period.
Education
Drexel University – Philadelphia, Pennsylvania
Commerce and engineering coursework
Skills
ServSafe Certified Proctor
Proficient in MS Office Products.
Completed ARAMARK’s Leadership Development Program
Michael G. Garland
222 Borton Mill Court • Delran, New Jersey 08075 • ------------
------------
Summary of Qualifications
• Currently leading Pizza Hut franchisee area to multiple sales, profit and growth plateaus.
• Responsible for managing multiple service departments at the Steinberg Conference Center. Oversaw major renovations on behalf of the owner. Established and maintained high-quality sanitation and product standards as well as high-level service standards.
• Successful multi-unit Domino’s Pizza franchisee achieving multiple national sales/service achievement awards.
• Owned and operated a start-up restaurant and catering establishment. Through outstanding customer service, built a loyal clientele and grew business to include meeting and banquet events.
Employment Highlights
Restaurant Management Corporation – Pizza Hut – Monmouth/Middlesex County, NJ
Area General Manager (2003 – Present)
• Achieved company’s All-American Award for performance 2018, 2017, 2016
• Attained highest sales growth in New Jersey year to date November 2015.
• Attained highest sales growth & profits in the division for year ending 2012.
• Improved operations to affect a $146,000 cash flow turn around with in 1st year.
ARAMARK Harrison Lodging – Steinberg Conference Center – Philadelphia, PA
Director of Resident Services (2001-2003)
• Directed a staff of 40 (including department managers), overseeing shipping/receiving, housekeeping, building maintenance, audio – visual technical support for the Steinberg Conference Center and Hotel.
• Received multiple letters of commendation from client for maintaining excellent quality levels of service during and after post 9/11 budget constraints.
• Developed solid working relationships with the Teamsters (Local 115), Local 835 and Local 274 unions
• Recognized by the General Manager and Regional Vice President of Conference Center Operations for commitment to excellence and for recommendations regarding enhancement of services that have led to additional business with Wharton’s West Coast Conference Operations.
DOMINO’S PIZZA – New Jersey
Franchise Owner (1995-2001)
• Acquired three stores over three-year period following successful roles with the company as General Manager and multi-store Supervisor.
• Achieved multiple Silver and Gold Challenge awards from the company for outstanding customer service and sales increases over consecutive quarters.
• Certified trainer for employees and management trainees in such areas as recruiting/staffing, product quality, marketing, financial management, and sanitation protocols.
DOMINO’S PIZZA – New Jersey and Pennsylvania
Multi-Store Supervisor/General Manager (1990-1995)
• Nominated for Supervisor of the Year for customer service excellence 1994.
• Promoted to multi-store Supervisor in 1993, overseeing six store operations in Delran, Burlington, Lawrenceville, Lansdale, Montgomeryville, and Robbinsville.
• Beginning employment as General Manager for the Delran store, with a successful track record of building sales while improving profits during a three-year period.
Education
Drexel University – Philadelphia, Pennsylvania
Commerce and engineering coursework
Skills
ServSafe Certified Proctor
Proficient in MS Office Products.
Completed ARAMARK’s Leadership Development Program