Business Professional
Sherrie Rison Cell: ------------ ------------
404 N. Broadway Unit 4 ------------/in/sherrierison Redondo Beach, CA 90277
Seasoned people leader and project manager able to articulate corporate objectives and guide teams to deliver outcomes that exceed management expectations.
WORK HISTORY
Amazon Treasure Truck - Field Team � Brand Ambassador � Event Coordinator - 11/2018 - Current
Amazon, UCA2 - Redondo Beach, CA
-Championed over 75 offers from inbound, offer day execution, and outbound leading to successful B2B and B2C long term relationships. Overall reaching over 200,000 registrations in Los Angeles.
-Spearheaded an initiative to strengthen the connection between Customer Service and the Treasure Truck team. Overall creating a streamline process of communication for changes and updates in a timely manner therefore limiting defeats and delays on event executions.
-Currently working with Global Specialty Fulfillment, the business line that houses Amazon Prime Now, and Amazon Treasure Truck, project intake team to implement Pulse, an internal process improvement escalation pathway. In this project a social network is created to allow all levels of the business to share personal and customer experiences, raise concerns and help track the occurrences of these situations as well as trail innovative project success.
-Executed and organized community donations events with local elementary schools. With an excess of inventory and a general need for donations to the local school district I successfully formed relationships with the city, school board and legal teams to allow continually donations into 8 local elementary schools. This also provided a large amount of additional user registrations to the Treasure Truck.
-Advocating for my team and dedicated to making us better I researched and formatted a repeatable virtual team building experience. Using statistically effective software to learn more about my team, stretch them and give them opportunities to be successful together. In return we worked better on our business initiatives.
Resolution Specialist- Supervisor- DART 7/2018- 11/2018
Amazon Customer Service - Winchester, KY
-Listened to customers in order to understand, paraphrase, and prioritize customer needs, then provide appropriate solutions.
- Supporting the Team Manager by enforcing metric accountability and team engagement
-Project Co-lead managing a team to specific deliverables to include data analysis post beta project and Ops presentations to clearly define results and outcomes
-Problem solved as an ACES representative for innovation and process improvements, Stage 1 certified, Lean Six Sigma and Kaizen participant. Trained to identify and reduce waste while continually adjusting to the changing business needs.
-Created a streamlined Gemba escalation process from specialists to Ops and supporting businesses, successfully completed for than 10 Gemba�s. (process improvements)
-Supported Customer Service Agents with live contact-related questions, authorized restricted account actions and concessions approvals, overall reducing call times and customer frustrations.
Team Manager (A), 07/2017 to 01/2018
Amazon Service and Delivery Support �Winchester, KY
-Managed multiple teams of 15-20 customer service agents. Partnered with Human Resources to ensure consistency in company expectations.
-Developed agents from new hire training class to elevated standards ensuring the highest quality for our customers.
-Maintained and raised the bar for the top 3 teams in highest performance metrics week over week, 8 weeks running
-Collaborated inside and outside my business network to escalate systemic issues and invent solutions including process improvements such as supplemental trainings, content knowledge creation and inbound call routing logic revamp.
-Direct support to Program Mangers by collecting relevant data pertaining to program management for business needs.
-Organized department wide engagement spirit week including 20 teams of 25 associates, 20 team managers, 5 General Managers and 1 Operations Manager, collaborating with IT, HR and Ops.
Amazon Business Specialist, 05/2016 to 07/2018
Amazon Customer Service �Winchester, KY
-Assisted Amazon Business customers by providing the highest quality of support for any need.
-Assisted in deep diving, resolving and clearly articulating results of multiple escalations by Jeff Bezos. -Headed the Amazon Business Kaizen Team Representative (KTR). Orchestrated business needs by putting teams together to problem solve and produce customer satisfied resolutions and analysis the outcomes while creating presentation overviews for operations teams.
-Amazon Mentor program, networked with external virtual Team Manager in the Business space for personal development. Expanded my experience by mentoring and developing peers as a coaching lead.
Instructor/ Trainer American Red Cross�Winchester, KY
- Certified American Red Cross First Aid/CPR/AED, Emergency Medical Response and Life-guarding -Instructor teaching courses on Responding to Emergencies First Aid/CPR/AED, Emergency Medical Response and Life-guarding
-Instructor Trainer
-Followed all the current directives and procedures of the American Red Cross related to the conduct and administration of American Red Cross courses.
-Keep record of classes provided, attendees and follow up certification distribution.
-Communicated clearly with upper leadership on any updates or changes made to training standards.
Education
Bachelors of Arts: Business Management, Organizational Development, Azusa Pacific University College - Azusa, CA
Associate of Arts: Business Management, Bluegrass Community and Technical College- Lexington, KY
Sherrie Rison Cell: ------------ ------------
404 N. Broadway Unit 4 ------------/in/sherrierison Redondo Beach, CA 90277
Seasoned people leader and project manager able to articulate corporate objectives and guide teams to deliver outcomes that exceed management expectations.
WORK HISTORY
Amazon Treasure Truck - Field Team � Brand Ambassador � Event Coordinator - 11/2018 - Current
Amazon, UCA2 - Redondo Beach, CA
-Championed over 75 offers from inbound, offer day execution, and outbound leading to successful B2B and B2C long term relationships. Overall reaching over 200,000 registrations in Los Angeles.
-Spearheaded an initiative to strengthen the connection between Customer Service and the Treasure Truck team. Overall creating a streamline process of communication for changes and updates in a timely manner therefore limiting defeats and delays on event executions.
-Currently working with Global Specialty Fulfillment, the business line that houses Amazon Prime Now, and Amazon Treasure Truck, project intake team to implement Pulse, an internal process improvement escalation pathway. In this project a social network is created to allow all levels of the business to share personal and customer experiences, raise concerns and help track the occurrences of these situations as well as trail innovative project success.
-Executed and organized community donations events with local elementary schools. With an excess of inventory and a general need for donations to the local school district I successfully formed relationships with the city, school board and legal teams to allow continually donations into 8 local elementary schools. This also provided a large amount of additional user registrations to the Treasure Truck.
-Advocating for my team and dedicated to making us better I researched and formatted a repeatable virtual team building experience. Using statistically effective software to learn more about my team, stretch them and give them opportunities to be successful together. In return we worked better on our business initiatives.
Resolution Specialist- Supervisor- DART 7/2018- 11/2018
Amazon Customer Service - Winchester, KY
-Listened to customers in order to understand, paraphrase, and prioritize customer needs, then provide appropriate solutions.
- Supporting the Team Manager by enforcing metric accountability and team engagement
-Project Co-lead managing a team to specific deliverables to include data analysis post beta project and Ops presentations to clearly define results and outcomes
-Problem solved as an ACES representative for innovation and process improvements, Stage 1 certified, Lean Six Sigma and Kaizen participant. Trained to identify and reduce waste while continually adjusting to the changing business needs.
-Created a streamlined Gemba escalation process from specialists to Ops and supporting businesses, successfully completed for than 10 Gemba�s. (process improvements)
-Supported Customer Service Agents with live contact-related questions, authorized restricted account actions and concessions approvals, overall reducing call times and customer frustrations.
Team Manager (A), 07/2017 to 01/2018
Amazon Service and Delivery Support �Winchester, KY
-Managed multiple teams of 15-20 customer service agents. Partnered with Human Resources to ensure consistency in company expectations.
-Developed agents from new hire training class to elevated standards ensuring the highest quality for our customers.
-Maintained and raised the bar for the top 3 teams in highest performance metrics week over week, 8 weeks running
-Collaborated inside and outside my business network to escalate systemic issues and invent solutions including process improvements such as supplemental trainings, content knowledge creation and inbound call routing logic revamp.
-Direct support to Program Mangers by collecting relevant data pertaining to program management for business needs.
-Organized department wide engagement spirit week including 20 teams of 25 associates, 20 team managers, 5 General Managers and 1 Operations Manager, collaborating with IT, HR and Ops.
Amazon Business Specialist, 05/2016 to 07/2018
Amazon Customer Service �Winchester, KY
-Assisted Amazon Business customers by providing the highest quality of support for any need.
-Assisted in deep diving, resolving and clearly articulating results of multiple escalations by Jeff Bezos. -Headed the Amazon Business Kaizen Team Representative (KTR). Orchestrated business needs by putting teams together to problem solve and produce customer satisfied resolutions and analysis the outcomes while creating presentation overviews for operations teams.
-Amazon Mentor program, networked with external virtual Team Manager in the Business space for personal development. Expanded my experience by mentoring and developing peers as a coaching lead.
Instructor/ Trainer American Red Cross�Winchester, KY
- Certified American Red Cross First Aid/CPR/AED, Emergency Medical Response and Life-guarding -Instructor teaching courses on Responding to Emergencies First Aid/CPR/AED, Emergency Medical Response and Life-guarding
-Instructor Trainer
-Followed all the current directives and procedures of the American Red Cross related to the conduct and administration of American Red Cross courses.
-Keep record of classes provided, attendees and follow up certification distribution.
-Communicated clearly with upper leadership on any updates or changes made to training standards.
Education
Bachelors of Arts: Business Management, Organizational Development, Azusa Pacific University College - Azusa, CA
Associate of Arts: Business Management, Bluegrass Community and Technical College- Lexington, KY