Brittany Bowen
Brittany Bowen
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SKILLS
? Proficient in Microsoft word, Excel and Powerpoint
? Strong leadership and interpersonal skills
? Solid communication skills
? Team-oriented
? Effective prioritization
? Punctual and honest
SUMMARY
Self-motivated and dependable creative individual capable of achieving high performance with minimal supervision. Offering eight years of experience in
customer service. Proficient in working at a fast pace while maintaining an appearance of assuredness and calm.
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EXPERIENCE
Dream Dry, New York, NY - Cosmetologist
March 2018- Present
? Perform hairstyle consultations in order to decide what services the client needs
? Manage time to ensure all clients are serviced within a timely fashion
? Resolve guest complaints or issues in a positive manner
? Provide and suggest the proper products and treatments for clients
? Perform blowout services
Parlor, Brooklyn, NY - Assistant Hair Stylist/ Receptionist
February 2018 - May 2018
? Greeted salon guests, served beverages, informed stylist of guests arrival
? Communicated effectively with customers and peers, building outstanding and lasting work relations to ensure smooth operations
? Handled numerous administrative functions including answering phones, completing data entry and scheduling appointments
? Assisted hairdressers with blow drying, styling and hair coloring
Drybar, New York, NY - Cosmetologist
October 2014- August 2017
? Acted as the day-to-day guide for newcomers, answering their questions and providing styling demonstrations as needed
? Provided customers with exceptional customer service resulting in excellent customer retention
? Responsible for ensuring that stations were cleaned and prepared properly for the next guest
? Sold products, tools and memberships and performed blowouts
American Eagle Outfitters, New York, NY - Sales Associate
May 2013- October 2013
? Greeted each customer and provided every customer with professional and polite support for sales and service needs
? Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
? Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
? Arranged merchandise for display to highlight new styles, attract customers and enhance skills
? Performed register sales transactions quickly and accurately
Shake Shack, Brooklyn NY - Line cook Team Member
December 2011- September 2013
? Consulted with front-of-house-staff to understand customer desires and meet special dietary considerations
? Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
? Assisted in the preparation of menu items and handled payments
? Educated guest on daily specials and menu offerings
? Managed closing duties, including restocking items and reconciliation of cash drawer
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EDUCATION
Grace Institute, New York, NY- Administrative Professional
January 2019- April 2019
Empire Beauty School, New York, NY - Cosmetology License
October 2013-June 2014
Kingsborough Community College, Brooklyn,NY- Liberal Arts
September 2011- May 2013
Brittany Bowen
------------ ------------
________________________________________
SKILLS
? Proficient in Microsoft word, Excel and Powerpoint
? Strong leadership and interpersonal skills
? Solid communication skills
? Team-oriented
? Effective prioritization
? Punctual and honest
SUMMARY
Self-motivated and dependable creative individual capable of achieving high performance with minimal supervision. Offering eight years of experience in
customer service. Proficient in working at a fast pace while maintaining an appearance of assuredness and calm.
________________________________________
EXPERIENCE
Dream Dry, New York, NY - Cosmetologist
March 2018- Present
? Perform hairstyle consultations in order to decide what services the client needs
? Manage time to ensure all clients are serviced within a timely fashion
? Resolve guest complaints or issues in a positive manner
? Provide and suggest the proper products and treatments for clients
? Perform blowout services
Parlor, Brooklyn, NY - Assistant Hair Stylist/ Receptionist
February 2018 - May 2018
? Greeted salon guests, served beverages, informed stylist of guests arrival
? Communicated effectively with customers and peers, building outstanding and lasting work relations to ensure smooth operations
? Handled numerous administrative functions including answering phones, completing data entry and scheduling appointments
? Assisted hairdressers with blow drying, styling and hair coloring
Drybar, New York, NY - Cosmetologist
October 2014- August 2017
? Acted as the day-to-day guide for newcomers, answering their questions and providing styling demonstrations as needed
? Provided customers with exceptional customer service resulting in excellent customer retention
? Responsible for ensuring that stations were cleaned and prepared properly for the next guest
? Sold products, tools and memberships and performed blowouts
American Eagle Outfitters, New York, NY - Sales Associate
May 2013- October 2013
? Greeted each customer and provided every customer with professional and polite support for sales and service needs
? Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
? Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
? Arranged merchandise for display to highlight new styles, attract customers and enhance skills
? Performed register sales transactions quickly and accurately
Shake Shack, Brooklyn NY - Line cook Team Member
December 2011- September 2013
? Consulted with front-of-house-staff to understand customer desires and meet special dietary considerations
? Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
? Assisted in the preparation of menu items and handled payments
? Educated guest on daily specials and menu offerings
? Managed closing duties, including restocking items and reconciliation of cash drawer
________________________________________
EDUCATION
Grace Institute, New York, NY- Administrative Professional
January 2019- April 2019
Empire Beauty School, New York, NY - Cosmetology License
October 2013-June 2014
Kingsborough Community College, Brooklyn,NY- Liberal Arts
September 2011- May 2013