Brenda Maxwell
Brenda Maxwell
Management
Ph: (916) 949 - 5176
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PROFILE
I have over 19 years in management with extensive experience in coaching, staffing, recruiting & developing people's behavior to excellent. I have been particularly effective in managing employees to communicate products/services effectively, utilize resources efficiently, grow revenue, grow customers & retain customers. I have a solid performance of efficiently operating and adhering to organizational standards and exceeding goals and objectives. My strengths include building high performance teams, analyzing trends and making recommendations for processes and procedures to ensure customers, departmental and enterprise goals are met during the first interaction.
RELATED EXPERIENCE
•Managed and develop employees to achieve company objectives
•Strong Interpersonal and presentation skill
•Project development and implementation experience
•Strong negotiation, decision making, and organizational skills
•Well-developed written and oral communication skills
•Knowledge of human resource management and employee relations
•Evaluated, collaborated and implemented development plans
•Skilled using Microsoft Office Suite (e.g. Word, PowerPoint, Outlook, Excel)
•Efficient with Mac OS X and Windows
•Reliable, honest, and highly responsible with the ability to multi- task
PROFESSIONAL EXPERIENCE
Supervisor 06/00 – 01/17
Verizon Wireless – Rancho Cordova, CA
•Acting Call Center Associate Director 160 employees
•Supervised 10-13 employees
•Evaluated performance of Direct Reports
•Collaborated customize actions plan
•Built high performing teams
•Plan and conducted weekly and monthly meetings
•Created and implemented process/procedures for Technical Support Department
•Cultivated an environment of diverse ideas and transparency
•Functioned as a liaison with other workgroups
•Handled escalated issues with a higher level of intervention
•Administered personnel functions
•Developed and implemented Leadership Development Program
•Strong organization and planning ability
•Created cultural of transparency and teamwork
Assistant Supervisor 10/98 – 06/00
Verizon Wireless – Rancho Cordova, CA
•Supervised 25 employees.
•Assisted with coaching and developing high performing team
•Assisted in meeting the day-to-day operations of the Call Center objectives
•Make sound decisions under pressure
•Functioned as a liaison for internal issues
•Handled escalated issues with a higher level of intervention
•Administered personnel functions ( performance appraisal, disciplinary actions, hiring,etc)
•Demonstrated strong communication, organizational, interpersonal, and analytical skills
EDUCATION
Clark County Community College- Las Vegas, NV
•Associates of Arts, Accounting
Brenda Maxwell
6501 Pallazzo Way
Elk Grove, CA 95757
(916) 949 - 5176
Professional References:
Darlene McPhaul-SmithCEO - Xperience of Service
@dmcphaulsmith
------------
Aziz Tukhi
Director Customer Care Operations
------------
------------
Personal References:
Vickie Simon
Customer Service Manager
------------
------------
Tamela (TK) Daniels
CEO - TK Creations
------------
@tkwrites
Brenda Maxwell
Management
Ph: (916) 949 - 5176
------------
PROFILE
I have over 19 years in management with extensive experience in coaching, staffing, recruiting & developing people's behavior to excellent. I have been particularly effective in managing employees to communicate products/services effectively, utilize resources efficiently, grow revenue, grow customers & retain customers. I have a solid performance of efficiently operating and adhering to organizational standards and exceeding goals and objectives. My strengths include building high performance teams, analyzing trends and making recommendations for processes and procedures to ensure customers, departmental and enterprise goals are met during the first interaction.
RELATED EXPERIENCE
•Managed and develop employees to achieve company objectives
•Strong Interpersonal and presentation skill
•Project development and implementation experience
•Strong negotiation, decision making, and organizational skills
•Well-developed written and oral communication skills
•Knowledge of human resource management and employee relations
•Evaluated, collaborated and implemented development plans
•Skilled using Microsoft Office Suite (e.g. Word, PowerPoint, Outlook, Excel)
•Efficient with Mac OS X and Windows
•Reliable, honest, and highly responsible with the ability to multi- task
PROFESSIONAL EXPERIENCE
Supervisor 06/00 – 01/17
Verizon Wireless – Rancho Cordova, CA
•Acting Call Center Associate Director 160 employees
•Supervised 10-13 employees
•Evaluated performance of Direct Reports
•Collaborated customize actions plan
•Built high performing teams
•Plan and conducted weekly and monthly meetings
•Created and implemented process/procedures for Technical Support Department
•Cultivated an environment of diverse ideas and transparency
•Functioned as a liaison with other workgroups
•Handled escalated issues with a higher level of intervention
•Administered personnel functions
•Developed and implemented Leadership Development Program
•Strong organization and planning ability
•Created cultural of transparency and teamwork
Assistant Supervisor 10/98 – 06/00
Verizon Wireless – Rancho Cordova, CA
•Supervised 25 employees.
•Assisted with coaching and developing high performing team
•Assisted in meeting the day-to-day operations of the Call Center objectives
•Make sound decisions under pressure
•Functioned as a liaison for internal issues
•Handled escalated issues with a higher level of intervention
•Administered personnel functions ( performance appraisal, disciplinary actions, hiring,etc)
•Demonstrated strong communication, organizational, interpersonal, and analytical skills
EDUCATION
Clark County Community College- Las Vegas, NV
•Associates of Arts, Accounting
Brenda Maxwell
6501 Pallazzo Way
Elk Grove, CA 95757
(916) 949 - 5176
Professional References:
Darlene McPhaul-SmithCEO - Xperience of Service
@dmcphaulsmith
------------
Aziz Tukhi
Director Customer Care Operations
------------
------------
Personal References:
Vickie Simon
Customer Service Manager
------------
------------
Tamela (TK) Daniels
CEO - TK Creations
------------
@tkwrites