Bilingual Student with Experience in Customer Service
Iplam Chou
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A dedicated and positive student who excels at multi-tasking, organizing and prioritizing. Specialise in customer service, ensuring customer satisfaction & professionalism. Committed to delivering detailed results.
3510 Suter St.
Oakland CA 94619
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Iplam.C------------
EXPERIENCE
Woody’s Cafe, Oakland—Server/ Barista/ Shift leader/Cashier
Spet 2016- PRESENT
-customer service, Store Operations and new worker training
-Cash Handling, inventory management, key keeping, online, in-person order management, and store closing
-deli and beverage management, food making, serving and store cleaning
-Brand and image promoting, daily fresh pastry stock order management
Baskin Robbins— Server
Oct 2015- may 2016
-Worked with managers to plan workflows, coordinate equipment use
-Correctly supply and design cakes fulfilling customers requests and meeting expectation and satisfaction
-Created reports correspond to customer complaints to the owner
-Store Operations, inventory management, cash handling, and cleaning
-answer telephone and in-person inquiries
EDUCATION
High School Diploma- American Indian Public High School
Sept 2014- Jun 2018
PROJECTS
Posse foundation- finalist
Volunteering work-
Cleveland Elementary(Oakland),
Laurel Elementary(Oakland),
Key Club(Bay Area)
PETITION
Petition resulted in rules changing involving over 400 students from k-12th grade during high school
AREA OF EXPERTISE
Rush hour management
Quick problem solver
Professional
Organization
Customer service
Inventory management
Self-directed
LANGUAGES
Mandarin, Cantonese, English, basic Japanese
Iplam Chou
-----------------------------------------------------------------------------------------------------------------
A dedicated and positive student who excels at multi-tasking, organizing and prioritizing. Specialise in customer service, ensuring customer satisfaction & professionalism. Committed to delivering detailed results.
3510 Suter St.
Oakland CA 94619
------------
Iplam.C------------
EXPERIENCE
Woody’s Cafe, Oakland—Server/ Barista/ Shift leader/Cashier
Spet 2016- PRESENT
-customer service, Store Operations and new worker training
-Cash Handling, inventory management, key keeping, online, in-person order management, and store closing
-deli and beverage management, food making, serving and store cleaning
-Brand and image promoting, daily fresh pastry stock order management
Baskin Robbins— Server
Oct 2015- may 2016
-Worked with managers to plan workflows, coordinate equipment use
-Correctly supply and design cakes fulfilling customers requests and meeting expectation and satisfaction
-Created reports correspond to customer complaints to the owner
-Store Operations, inventory management, cash handling, and cleaning
-answer telephone and in-person inquiries
EDUCATION
High School Diploma- American Indian Public High School
Sept 2014- Jun 2018
PROJECTS
Posse foundation- finalist
Volunteering work-
Cleveland Elementary(Oakland),
Laurel Elementary(Oakland),
Key Club(Bay Area)
PETITION
Petition resulted in rules changing involving over 400 students from k-12th grade during high school
AREA OF EXPERTISE
Rush hour management
Quick problem solver
Professional
Organization
Customer service
Inventory management
Self-directed
LANGUAGES
Mandarin, Cantonese, English, basic Japanese