Benin resume updated
Benin Jenkins-Parris
Miami Gardens, FL 33055
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Seeking a Help desk/ Technical support position by utilizing expertise in computer diagnostics and
troubleshooting in order to provide clients with the best in solutions.
Work Experience
IT Technical Support
L2R Consulting - Miami, FL
August 2019 to Present
distribute operating system software (windows 10) to multiple workstations via imaging boot disk.
Organized and provided wireless support options to Barry University students.
Freelance Computer Technician
Self-Employed
February 2017 to Present
• Meet with customer to go over diagnoses and to get customers approval before beginning repair.
• Repaired, documented repairs and returned computers to customer, and followed up in a timely
manner.
• Educating customers on proper usage of hardware/software, also educating customer of preventive
measures to insure problems do not return.
• Upgrading and maintained computers for clients as needed.
• Resolve various service issues, including troubleshooting and repairing network connectivity issues,
hardware and display failures, and printer problems.
• Conducted online research and worked through problems to resolve issues.
• Established customer/caller relations using excellent communication & interpersonal skills
• Contacted customers regarding repair status, soliciting additional information, and provided work
estimates.
• Supported security related issue with successful virus detection and removal
• Diagnosed malfunctioning machines to determine issue and repair accordingly.
• Replaced and repaired hardware and software while simultaneously securing vital data.
• Added or reduced peripherals and memory as needed based on the client's needs.
• Created a network for multiple systems.
Inmate Support Specialist
JPay - Miramar, FL
December 2017 to May 2019
• Respond to inmate trouble tickets through ticketing system.
• Create tier 2 and tier 3 incident report for upper level staff members.
• Solve customer issues with professionalism and efficiency.
Hurricane Relief Assistant
Aerotek Temporary Job Agency - Miami, FL
September 2017 to November 2017
Sept 2017 - Nov 2017
• Monitor the delivery and pick up of hurricane debris in the Miami-Dade County area.
• Report the fraudulent activities minor or major from pickup crew members.
• Observe and record the daily activity of the pickup crews as well as the surrounding public area.
Report the fraudulent activities minor or major from pickup crew members
Information System Technician
City of Coral Gables - Coral Gables, FL
October 2016 to January 2017
• Assist personnel with installation, configuration and ongoing usability of system hardware and
software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operations
Helpdesk Support Technician
ChenMed - Miami, FL
November 2015 to June 2016
• Troubleshoot a variety of different customer issue, including but not limited to: Active Directory
Account Modification (Password Reset, Account Unlock).
• Remote Desktop Assistance.
• Program Installation.
• Secure FTP Access Setup
• Also assisted in the creation of Knowledge Articles for the team.
Computer Technician
Dade County Foster & Adoptive Parent Association - Miami, FL
January 2015 to August 2015
• Edit companies website
• Insure members of the associations' homes computer functionality.
• Develop comprehensive computer literacy classes, bi-weekly. For parents as well as staff.
Education
Computer Information Systems
Miami Dade College
2014 to 2014
Bachelor of Science in Computer Information Systems
Grambling State University
2008 to 2014
Information Technology
Miami Central Senior High school
Benin Jenkins-Parris
Miami Gardens, FL 33055
B------------
------------
Seeking a Help desk/ Technical support position by utilizing expertise in computer diagnostics and
troubleshooting in order to provide clients with the best in solutions.
Work Experience
IT Technical Support
L2R Consulting - Miami, FL
August 2019 to Present
distribute operating system software (windows 10) to multiple workstations via imaging boot disk.
Organized and provided wireless support options to Barry University students.
Freelance Computer Technician
Self-Employed
February 2017 to Present
• Meet with customer to go over diagnoses and to get customers approval before beginning repair.
• Repaired, documented repairs and returned computers to customer, and followed up in a timely
manner.
• Educating customers on proper usage of hardware/software, also educating customer of preventive
measures to insure problems do not return.
• Upgrading and maintained computers for clients as needed.
• Resolve various service issues, including troubleshooting and repairing network connectivity issues,
hardware and display failures, and printer problems.
• Conducted online research and worked through problems to resolve issues.
• Established customer/caller relations using excellent communication & interpersonal skills
• Contacted customers regarding repair status, soliciting additional information, and provided work
estimates.
• Supported security related issue with successful virus detection and removal
• Diagnosed malfunctioning machines to determine issue and repair accordingly.
• Replaced and repaired hardware and software while simultaneously securing vital data.
• Added or reduced peripherals and memory as needed based on the client's needs.
• Created a network for multiple systems.
Inmate Support Specialist
JPay - Miramar, FL
December 2017 to May 2019
• Respond to inmate trouble tickets through ticketing system.
• Create tier 2 and tier 3 incident report for upper level staff members.
• Solve customer issues with professionalism and efficiency.
Hurricane Relief Assistant
Aerotek Temporary Job Agency - Miami, FL
September 2017 to November 2017
Sept 2017 - Nov 2017
• Monitor the delivery and pick up of hurricane debris in the Miami-Dade County area.
• Report the fraudulent activities minor or major from pickup crew members.
• Observe and record the daily activity of the pickup crews as well as the surrounding public area.
Report the fraudulent activities minor or major from pickup crew members
Information System Technician
City of Coral Gables - Coral Gables, FL
October 2016 to January 2017
• Assist personnel with installation, configuration and ongoing usability of system hardware and
software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operations
Helpdesk Support Technician
ChenMed - Miami, FL
November 2015 to June 2016
• Troubleshoot a variety of different customer issue, including but not limited to: Active Directory
Account Modification (Password Reset, Account Unlock).
• Remote Desktop Assistance.
• Program Installation.
• Secure FTP Access Setup
• Also assisted in the creation of Knowledge Articles for the team.
Computer Technician
Dade County Foster & Adoptive Parent Association - Miami, FL
January 2015 to August 2015
• Edit companies website
• Insure members of the associations' homes computer functionality.
• Develop comprehensive computer literacy classes, bi-weekly. For parents as well as staff.
Education
Computer Information Systems
Miami Dade College
2014 to 2014
Bachelor of Science in Computer Information Systems
Grambling State University
2008 to 2014
Information Technology
Miami Central Senior High school