BAA
Spanish Teacher Volunteer (Aug 2019 to Current) International House - Davis, CA
o Teach basic and intermediate concepts of grammar structures, common phrases, pronunciation, and conversation.
COO (Feb 2016 to Sep 2018) B------------ -Crypto Currency Exchange- - Santiago, Chile
o Led team of 11 Operation Assistants engaged in delivering assistance to customer service department on daily basis
o Effectively controlled the release of proprietary and confidential information for general client lists
o Trained to detect possible money laundering and terrorist financing
o Inputted information from on site service visits into the company's system using Intercom and Zendesk
o Wrote process documentation, modeled the manual processes about account verification, customer service and internal protocols
o Supported Operation Assistants in operational improvements and resolution of customer problems to deliver top-notch customer service
o Cooperated to generate a friendly digital platform with the Operations Assistants and the customers
o Created communication strategies to meet client objectives
o Provided onsite training
President Of Students Union (Jan 2015 to Dec 2015). UTFSM - Santiago, Chile
o Led team of 12 collaborators engaged in delivering assistance to students
o Generated communication between student and university administration Represented the ideas of the students
o Looked for solutions to problems that affected the students
o Generated links between BBA students from different universities
Spanish Teacher Volunteer (Aug 2019 to Current) International House - Davis, CA
o Teach basic and intermediate concepts of grammar structures, common phrases, pronunciation, and conversation.
COO (Feb 2016 to Sep 2018) B------------ -Crypto Currency Exchange- - Santiago, Chile
o Led team of 11 Operation Assistants engaged in delivering assistance to customer service department on daily basis
o Effectively controlled the release of proprietary and confidential information for general client lists
o Trained to detect possible money laundering and terrorist financing
o Inputted information from on site service visits into the company's system using Intercom and Zendesk
o Wrote process documentation, modeled the manual processes about account verification, customer service and internal protocols
o Supported Operation Assistants in operational improvements and resolution of customer problems to deliver top-notch customer service
o Cooperated to generate a friendly digital platform with the Operations Assistants and the customers
o Created communication strategies to meet client objectives
o Provided onsite training
President Of Students Union (Jan 2015 to Dec 2015). UTFSM - Santiago, Chile
o Led team of 12 collaborators engaged in delivering assistance to students
o Generated communication between student and university administration Represented the ideas of the students
o Looked for solutions to problems that affected the students
o Generated links between BBA students from different universities