Ayana N Smith
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Location: Selinsgrove, PA, USA
School: Susquehanna University
Major: Biochemistry/ Music

Ayana N Smith

Ayana Smith
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SKILLS AND CHARACTERISTICS -practical and resourceful, tenacious, Microsoft Office (Word, Excel etc.), exceptional communicator, analytical and critical thinker

WORK EXPERIENCE
Server, Olive Garden, Charleston, SC March 2019-August 2019

Beer Host, Pour Taproom March 2019- June 2019

Applications Analyst, Benefitfocus, Charleston, SC July 2018-Jan 2019
Communicate with various clients via phone and message
Maintain strong client connections
Solve platform and client concerns through platform analysis
Liaison-Various internal departments to clients

Applications Consultant, Benefitfocus, Charleston, SC July 2017-July 2018
Trainer for PSC trainees
Provided thorough customer service to varying audiences
Utilize analytical problem solving skills to trouble shoot issues
Navigated company used software such as Salesforce and Vista

Cashier, Weis Markets, Lewisburg, PA February 2017-May 2017
Supplied high level of customer service
Tracked and reported store trends

Student Assistant, Blough Weis Library, Selinsgrove, PA August 2013-May 2017
Provided knowledge of library
Documented and reported issues and concerns to supervisor
Utilize Workflows software system
Implemented improvements to library organizational systems
Offered suggestions and feedback to supervisors related to library improvements
Customer Service Representative, Domino’s Pizza, Georgetown, SC June 2013- August 2014
Managed high call volume
Provide excellent customer service
Multi task assisting customers and readying orders

Internships
Intern, Medical University of South Carolina, Charleston, SC June 2016- August 2016
Nkx2.5 a transcription factor necessary for normal cell division was knocked down in mice
Responsible for hela cell transfections, western blots, single cell gel electrophoresis and cell imaging
Individual and team based work
Intern, Susquehanna University, Selinsgrove, PA June 2014-August 2014
Characterization of Hypericum, a plant found to possess anti-inflammatory and anticancer properties.
Independent research

EDUCATION
Bachelor of Science, Biochemistry Minor: Music Performance, French horn May 2017
Susquehanna University, Selinsgrove, PA

takes direction well, ambitious, patient