Ayana N Smith
Ayana Smith
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SKILLS AND CHARACTERISTICS -practical and resourceful, tenacious, Microsoft Office (Word, Excel etc.), exceptional communicator, analytical and critical thinker
WORK EXPERIENCE
Server, Olive Garden, Charleston, SC March 2019-August 2019
Beer Host, Pour Taproom March 2019- June 2019
Applications Analyst, Benefitfocus, Charleston, SC July 2018-Jan 2019
?Communicate with various clients via phone and message
?Maintain strong client connections
?Solve platform and client concerns through platform analysis
?Liaison-Various internal departments to clients
Applications Consultant, Benefitfocus, Charleston, SC July 2017-July 2018
?Trainer for PSC trainees
?Provided thorough customer service to varying audiences
?Utilize analytical problem solving skills to trouble shoot issues
?Navigated company used software such as Salesforce and Vista
Cashier, Weis Markets, Lewisburg, PA February 2017-May 2017
?Supplied high level of customer service
?Tracked and reported store trends
Student Assistant, Blough Weis Library, Selinsgrove, PA August 2013-May 2017
?Provided knowledge of library
?Documented and reported issues and concerns to supervisor
?Utilize Workflows software system
?Implemented improvements to library organizational systems
?Offered suggestions and feedback to supervisors related to library improvements
Customer Service Representative, Domino’s Pizza, Georgetown, SC June 2013- August 2014
?Managed high call volume
?Provide excellent customer service
?Multi task assisting customers and readying orders
Internships
Intern, Medical University of South Carolina, Charleston, SC June 2016- August 2016
?Nkx2.5 a transcription factor necessary for normal cell division was knocked down in mice
?Responsible for hela cell transfections, western blots, single cell gel electrophoresis and cell imaging
?Individual and team based work
Intern, Susquehanna University, Selinsgrove, PA June 2014-August 2014
?Characterization of Hypericum, a plant found to possess anti-inflammatory and anticancer properties.
?Independent research
EDUCATION
Bachelor of Science, Biochemistry Minor: Music Performance, French horn May 2017
Susquehanna University, Selinsgrove, PA
Ayana Smith
S------------ • ------------
SKILLS AND CHARACTERISTICS -practical and resourceful, tenacious, Microsoft Office (Word, Excel etc.), exceptional communicator, analytical and critical thinker
WORK EXPERIENCE
Server, Olive Garden, Charleston, SC March 2019-August 2019
Beer Host, Pour Taproom March 2019- June 2019
Applications Analyst, Benefitfocus, Charleston, SC July 2018-Jan 2019
?Communicate with various clients via phone and message
?Maintain strong client connections
?Solve platform and client concerns through platform analysis
?Liaison-Various internal departments to clients
Applications Consultant, Benefitfocus, Charleston, SC July 2017-July 2018
?Trainer for PSC trainees
?Provided thorough customer service to varying audiences
?Utilize analytical problem solving skills to trouble shoot issues
?Navigated company used software such as Salesforce and Vista
Cashier, Weis Markets, Lewisburg, PA February 2017-May 2017
?Supplied high level of customer service
?Tracked and reported store trends
Student Assistant, Blough Weis Library, Selinsgrove, PA August 2013-May 2017
?Provided knowledge of library
?Documented and reported issues and concerns to supervisor
?Utilize Workflows software system
?Implemented improvements to library organizational systems
?Offered suggestions and feedback to supervisors related to library improvements
Customer Service Representative, Domino’s Pizza, Georgetown, SC June 2013- August 2014
?Managed high call volume
?Provide excellent customer service
?Multi task assisting customers and readying orders
Internships
Intern, Medical University of South Carolina, Charleston, SC June 2016- August 2016
?Nkx2.5 a transcription factor necessary for normal cell division was knocked down in mice
?Responsible for hela cell transfections, western blots, single cell gel electrophoresis and cell imaging
?Individual and team based work
Intern, Susquehanna University, Selinsgrove, PA June 2014-August 2014
?Characterization of Hypericum, a plant found to possess anti-inflammatory and anticancer properties.
?Independent research
EDUCATION
Bachelor of Science, Biochemistry Minor: Music Performance, French horn May 2017
Susquehanna University, Selinsgrove, PA