April Jackson
165A W SAVELAND AVE
MILWAUKEE, WI 53207
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APRIL JACKSON
KEY SKILLS Leadership ? Administrative Work ? Research
Coordination ? Software Applications ? Advanced Microsoft Office ? Phone Etiquette
Fast Paced Work Environment ? Policies & Procedures
EDUCATION UPPER IOWA UNIVERSITY, MILWAUKEE, WI
B.S. Business Management
AWAKENED ACADEMY, ONLINE (IN PROGRESS)
Life Coach
EXPERIENCE OnCourse Learning Brookfield, WI
Client Advocate 2016-2018
OnCourse Learning provides online continuing education courses for the medical profession.
Responsible for new client implementation by providing customized training sessions via webinar on our “CEDirect” website. Managed and provided support to existing client accounts. Provided statistical analysis reports and developed quarterly dashboards showing client usage and provided solutions to the client on how to maximize utilization. Managed client renewals adhering to their budget guidelines. Developed client promotional material; flyers, posters, ads.
Key Accomplishments:
Initiated and led monthly team meetings after identifying departmental challenges; each team member was in a different corporate office nationwide. Team meeting outcomes:
• Developed new report pulling strategies, ultimately freeing up time to focus on other tasks as well as responding to clients in a timelier manner.
• Identified crucial inconsistencies with procedures that would have otherwise been overlooked and presented them to management.
• Discussed client specific obstacles or concerns such as website platform glitches, course content, procedures, billing. This was the most beneficial part of team meetings; expanded departmental knowledge and supported companywide growth.
IMS Health Milwaukee, WI
Alternative Workforce Associate 2014-2016
Compile and analyze financial data on drug manufacturer invoices associated with the Medicaid Drug Rebate Program. Review accuracy of invoice data in Excel, and approve submissions based on program requirements.
Key Accomplishments:
• Simplified data analysis by designing a template to quickly and accurately identify critical data issues and pinpoint inaccuracies.
• Develop key organizational strategies for time management while telecommuting, from home with little to no supervision.
• Apply self-discipline to cross-reference large amounts of complex data and provide custom analytical solutions to irregularities.
Milwaukee Center for Independence Milwaukee, WI
Client Care Coordinator 2014-2015
Directly managed in-home care services for a caseload of 300+ individuals living with special needs. Provided on-going support and guidance to client while paying close attention to program compliance. Monitored initial intake and implementation process, answered inquiry calls from client and community resource agencies and prepared client progress reports. Additionally, supervised Personal Care Workers who provided in-home care services.
Key Accomplishments:
• Received praise from the parent of a special needs client by offering integrity and diligence to a case that required individualized attention; applauded after the parent requested to have client reassigned after being transferred to another colleague.
• Refined client progress reports and improved team efficiency; streamlined client follow-up and enhanced business relationship communication with nurses, community agencies and service providers, improving the overall management of clients.
• Drove professional development initiatives; recommended departmental changes, developed internal procedural manual and initiated cross training, additionally improving team collaboration.
• Supervised Personal Care Workers and played a key role in orientation process; ensured a complete understanding of responsibilities and communicated achievable goals with a clear path needed for development.
GENCO Pharmaceutical Services Milwaukee, WI
Client Service National Account Manager 2010-2014
Directly managed the pharmaceutical returns process for six high profile pharmacies focusing on continuous improvement and development strategies; monitored client activity through report analysis, conducted compliance audits based in industry standards and handled client inquiry and follow-up calls.
Key Accomplishments:
• A key player in maximizing client relationships; rebuilt client trust and successfully recouped $34K in revenue stemming from a reoccurring problem. Through personally generated ideas, successfully identified the missing link awarding client reimbursement from a third-party source and relieving the company from payout.
• Achieved 100% rollout of project milestones during a complex new client implementation processes; facilitated training webinars, instructed how to access and navigate internal database, user data entry, and developed procedural manuals.
• Collaborated with system developers to build and implement client data report; created and customized format and monitored user testing and validation.
• Played a key role in helping client achieve business success and adhere to compliance. Developed and presented business review presentations and webinars to clients focusing on improvement strategies; prepared and analyzed data reports, identified business barriers and offered individualized goals.
• Refined new hire training process; simplified training schedule and created guidance tools that allowed new hires to make educated decisions and increase motivation for professional development.
Penn Life Insurance Company Waukesha, WI
Insurance Agent/Senior Specialist 2009-2010
Provided Medicaid insurance planning to low-income clients, and recommended suitable Health & Accident, Life and Dental coverage plans as a state licensed agent. Presented various coverage options allowing clients to make informed decisions about suitable plans and benefits.
Key Accomplishments:
• Demonstrated morally sound judgment to protect client assets based on income level and personal needs.
• Consistently engaged in positive interactions within the community by assisting in event seminar sessions to the public and managed follow-up communication.
Journal Sentinel, Inc Milwaukee, WI
Advertising Coordinator 2007-2008
Organized special events from inception to execution; developed promotional material, managed billing and contracts and built community relationships. Coordinated processes for the monthly publication of Wisconsin Trails and Milwaukee Home and Fine Living magazines; worked with internal and external printers to coordinate the distribution of marketing material.
Key Accomplishments:
• Developed a template to track and manage event finances, contracts, registration and measure and analyze funding results.
• Gained web-based knowledge from working with the back-end website creation and advertising for Milwaukee Home & Fine Living magazine.
LEADERSHIP/ COMMUNITY INVOLEMENT • Meditation Teacher at Center for Veterans Issues 2018-present: Teach weekly meditation classes to the Veterans.
• Certified Reiki Practitioner 2018-present: Practice hands on healing to activate the natural healing processes of the patient's body and restore physical and emotional well-being.
• Co-chairperson for the National FBI Conference 2008: Created a financial plan for the closing banquet ceremony combining donations, loans and registration fees. Coordinated the dinner selection, entertainment and registration for 18,000 attendees.
• Certified Hospice Volunteer with Hospice Preferred Choice 1996-1999: Established relationships and provided support to hospice patients and family; continuing education involving knowledge of the hospice philosophy, listening skills, grief, bereavement, and pain assessment.
• Co-chairperson of Public Allies Artful Living Auction 2007: Helped raise $25K for the organization. Developed a list of potential sponsors; delegated duties to a team of
14 volunteers and assisted with event and event marketing.
• Council member for Young Professionals of Milwaukee 2006-2007: Helped build awareness of the city’s art scene by organizing events featuring local artists (Art Mob team), and discussed the challenges facing emerging talent, employment trends, and how to engage employees to better serve employers (Creative Council team).
• Additional volunteer affiliations include The Gathering soup kitchen, American Red Cross, Make-A-Wish Foundation, March of Dimes, and Wine & Dine Wisconsin.
165A W SAVELAND AVE
MILWAUKEE, WI 53207
------------
------------
APRIL JACKSON
KEY SKILLS Leadership ? Administrative Work ? Research
Coordination ? Software Applications ? Advanced Microsoft Office ? Phone Etiquette
Fast Paced Work Environment ? Policies & Procedures
EDUCATION UPPER IOWA UNIVERSITY, MILWAUKEE, WI
B.S. Business Management
AWAKENED ACADEMY, ONLINE (IN PROGRESS)
Life Coach
EXPERIENCE OnCourse Learning Brookfield, WI
Client Advocate 2016-2018
OnCourse Learning provides online continuing education courses for the medical profession.
Responsible for new client implementation by providing customized training sessions via webinar on our “CEDirect” website. Managed and provided support to existing client accounts. Provided statistical analysis reports and developed quarterly dashboards showing client usage and provided solutions to the client on how to maximize utilization. Managed client renewals adhering to their budget guidelines. Developed client promotional material; flyers, posters, ads.
Key Accomplishments:
Initiated and led monthly team meetings after identifying departmental challenges; each team member was in a different corporate office nationwide. Team meeting outcomes:
• Developed new report pulling strategies, ultimately freeing up time to focus on other tasks as well as responding to clients in a timelier manner.
• Identified crucial inconsistencies with procedures that would have otherwise been overlooked and presented them to management.
• Discussed client specific obstacles or concerns such as website platform glitches, course content, procedures, billing. This was the most beneficial part of team meetings; expanded departmental knowledge and supported companywide growth.
IMS Health Milwaukee, WI
Alternative Workforce Associate 2014-2016
Compile and analyze financial data on drug manufacturer invoices associated with the Medicaid Drug Rebate Program. Review accuracy of invoice data in Excel, and approve submissions based on program requirements.
Key Accomplishments:
• Simplified data analysis by designing a template to quickly and accurately identify critical data issues and pinpoint inaccuracies.
• Develop key organizational strategies for time management while telecommuting, from home with little to no supervision.
• Apply self-discipline to cross-reference large amounts of complex data and provide custom analytical solutions to irregularities.
Milwaukee Center for Independence Milwaukee, WI
Client Care Coordinator 2014-2015
Directly managed in-home care services for a caseload of 300+ individuals living with special needs. Provided on-going support and guidance to client while paying close attention to program compliance. Monitored initial intake and implementation process, answered inquiry calls from client and community resource agencies and prepared client progress reports. Additionally, supervised Personal Care Workers who provided in-home care services.
Key Accomplishments:
• Received praise from the parent of a special needs client by offering integrity and diligence to a case that required individualized attention; applauded after the parent requested to have client reassigned after being transferred to another colleague.
• Refined client progress reports and improved team efficiency; streamlined client follow-up and enhanced business relationship communication with nurses, community agencies and service providers, improving the overall management of clients.
• Drove professional development initiatives; recommended departmental changes, developed internal procedural manual and initiated cross training, additionally improving team collaboration.
• Supervised Personal Care Workers and played a key role in orientation process; ensured a complete understanding of responsibilities and communicated achievable goals with a clear path needed for development.
GENCO Pharmaceutical Services Milwaukee, WI
Client Service National Account Manager 2010-2014
Directly managed the pharmaceutical returns process for six high profile pharmacies focusing on continuous improvement and development strategies; monitored client activity through report analysis, conducted compliance audits based in industry standards and handled client inquiry and follow-up calls.
Key Accomplishments:
• A key player in maximizing client relationships; rebuilt client trust and successfully recouped $34K in revenue stemming from a reoccurring problem. Through personally generated ideas, successfully identified the missing link awarding client reimbursement from a third-party source and relieving the company from payout.
• Achieved 100% rollout of project milestones during a complex new client implementation processes; facilitated training webinars, instructed how to access and navigate internal database, user data entry, and developed procedural manuals.
• Collaborated with system developers to build and implement client data report; created and customized format and monitored user testing and validation.
• Played a key role in helping client achieve business success and adhere to compliance. Developed and presented business review presentations and webinars to clients focusing on improvement strategies; prepared and analyzed data reports, identified business barriers and offered individualized goals.
• Refined new hire training process; simplified training schedule and created guidance tools that allowed new hires to make educated decisions and increase motivation for professional development.
Penn Life Insurance Company Waukesha, WI
Insurance Agent/Senior Specialist 2009-2010
Provided Medicaid insurance planning to low-income clients, and recommended suitable Health & Accident, Life and Dental coverage plans as a state licensed agent. Presented various coverage options allowing clients to make informed decisions about suitable plans and benefits.
Key Accomplishments:
• Demonstrated morally sound judgment to protect client assets based on income level and personal needs.
• Consistently engaged in positive interactions within the community by assisting in event seminar sessions to the public and managed follow-up communication.
Journal Sentinel, Inc Milwaukee, WI
Advertising Coordinator 2007-2008
Organized special events from inception to execution; developed promotional material, managed billing and contracts and built community relationships. Coordinated processes for the monthly publication of Wisconsin Trails and Milwaukee Home and Fine Living magazines; worked with internal and external printers to coordinate the distribution of marketing material.
Key Accomplishments:
• Developed a template to track and manage event finances, contracts, registration and measure and analyze funding results.
• Gained web-based knowledge from working with the back-end website creation and advertising for Milwaukee Home & Fine Living magazine.
LEADERSHIP/ COMMUNITY INVOLEMENT • Meditation Teacher at Center for Veterans Issues 2018-present: Teach weekly meditation classes to the Veterans.
• Certified Reiki Practitioner 2018-present: Practice hands on healing to activate the natural healing processes of the patient's body and restore physical and emotional well-being.
• Co-chairperson for the National FBI Conference 2008: Created a financial plan for the closing banquet ceremony combining donations, loans and registration fees. Coordinated the dinner selection, entertainment and registration for 18,000 attendees.
• Certified Hospice Volunteer with Hospice Preferred Choice 1996-1999: Established relationships and provided support to hospice patients and family; continuing education involving knowledge of the hospice philosophy, listening skills, grief, bereavement, and pain assessment.
• Co-chairperson of Public Allies Artful Living Auction 2007: Helped raise $25K for the organization. Developed a list of potential sponsors; delegated duties to a team of
14 volunteers and assisted with event and event marketing.
• Council member for Young Professionals of Milwaukee 2006-2007: Helped build awareness of the city’s art scene by organizing events featuring local artists (Art Mob team), and discussed the challenges facing emerging talent, employment trends, and how to engage employees to better serve employers (Creative Council team).
• Additional volunteer affiliations include The Gathering soup kitchen, American Red Cross, Make-A-Wish Foundation, March of Dimes, and Wine & Dine Wisconsin.