Amanda Hathaway Resume
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Metlife, Alpharetta, GA 05/2019 to 06/2019
Senior Customer Service Representative
Processing and validating paperwork for structured settlement annuities.
Change Healthcare, Alpharetta, GA 03/2019 to 05/2019
Quality Assurance Specialist
Assisted medical providers with coordinating medical records for annual Medicare/HEDIS audits.
State Farm, Duluth, GA 07/2016 to 11/2018
Claims Associate - PIP/MPC
Consistently delivered a remarkable customer experience through handling claims involving automotive medical coverage.
Investigated, analyzed and managed claims related to auto medical coverage. Verified medical coverage and bodily injury to qualified persons. Within approved authority, applied automotive health insurance policy to handle claims as well as initiate claim payment process.
Determined whether additional or specialized investigation was necessary for claim resolution.
Worked in partnership with and provided instruction to claim associates.
State Farm, Atlanta, GA 03/2015 to 07/2016
Claims Associate - Express
Delivered a remarkable customer experience throughout the processing and analyzing of lower complexity automotive property damage claims as well as identifying and ensuring prompt routing of claims to other functional areas.
Received, analyzed, and processed automotive property claim information. Communicated with internal and external customers via phone and other communication channels.
Worked in a team environment and handled low complexity/high volume work in call center environment.
Determined whether additional or specialized investigation was necessary for claim resolution.
Healthport, Roswell, GA 11/2014 to 03/2015
Release of Information Specialist
Used attention-to-detail, multitasking, HIPAA compliance, and time management skills in order to process and fulfill medical record requests and maintain compliance related to releasing medical information to various types of providers, insurance companies, and law firms.
The Woods at Parkside, Gahanna, OH 09/2013 to 10/2014
Medical Records Assistant
Organizing and filing sensitive medical, insurance, and psychological client information. Used attention-to-detail, multitasking, and time management skills in order to successfully file the important documentation for every client.
EDUCATION & TRAINING
Bachelor of Science, Psychology, Ohio State University, Columbus, OH (2010)
Substance Abuse Counseling Graduate Certificate, Substance Abuse Counseling, Tiffin University, Tiffin, OH (2011)
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Metlife, Alpharetta, GA 05/2019 to 06/2019
Senior Customer Service Representative
Processing and validating paperwork for structured settlement annuities.
Change Healthcare, Alpharetta, GA 03/2019 to 05/2019
Quality Assurance Specialist
Assisted medical providers with coordinating medical records for annual Medicare/HEDIS audits.
State Farm, Duluth, GA 07/2016 to 11/2018
Claims Associate - PIP/MPC
Consistently delivered a remarkable customer experience through handling claims involving automotive medical coverage.
Investigated, analyzed and managed claims related to auto medical coverage. Verified medical coverage and bodily injury to qualified persons. Within approved authority, applied automotive health insurance policy to handle claims as well as initiate claim payment process.
Determined whether additional or specialized investigation was necessary for claim resolution.
Worked in partnership with and provided instruction to claim associates.
State Farm, Atlanta, GA 03/2015 to 07/2016
Claims Associate - Express
Delivered a remarkable customer experience throughout the processing and analyzing of lower complexity automotive property damage claims as well as identifying and ensuring prompt routing of claims to other functional areas.
Received, analyzed, and processed automotive property claim information. Communicated with internal and external customers via phone and other communication channels.
Worked in a team environment and handled low complexity/high volume work in call center environment.
Determined whether additional or specialized investigation was necessary for claim resolution.
Healthport, Roswell, GA 11/2014 to 03/2015
Release of Information Specialist
Used attention-to-detail, multitasking, HIPAA compliance, and time management skills in order to process and fulfill medical record requests and maintain compliance related to releasing medical information to various types of providers, insurance companies, and law firms.
The Woods at Parkside, Gahanna, OH 09/2013 to 10/2014
Medical Records Assistant
Organizing and filing sensitive medical, insurance, and psychological client information. Used attention-to-detail, multitasking, and time management skills in order to successfully file the important documentation for every client.
EDUCATION & TRAINING
Bachelor of Science, Psychology, Ohio State University, Columbus, OH (2010)
Substance Abuse Counseling Graduate Certificate, Substance Abuse Counseling, Tiffin University, Tiffin, OH (2011)