Alina Karki Resume
Alina Satyal
McKinney, TX 75071
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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales. Reliable, highly organize, with great attention to detail and follow-through, strong time management and prioritization abilities.
Key Skills and Qualifications
• Completed PCTB course from University of Louisiana Monroe
• Excellent customer service background including experience in sales and Administrative support.
• Ability to remain poised when handling difficult customer situations.
• Effective team player but able to work independently with little or no supervision.
• Increased customer retention by providing excellent customer service.
• Knowledge about customer service applications and administrative procedures.
• IT Competency – proficient in MS Word, PowerPoint, Excel, MS Outlook, Windows OS
• Languages – Fluent in English, Nepali and Hindi
• Bachelor Degree in Liberal Arts
Education
Bachelor in Humanities 2010
PCTB Course from University of Louisiana, 2015
Work Experience/Background
Electronic Assembler II, Fedex 2016 – 2017
• Apply common sense understanding to carry out detailed written and oral instructions.
• Dis-assemble device utilizing tools such as drills, and screwdrivers
• Follow detailed work instructions without error.
• Identify multiple carrier labels and identify customer Return Material Authorization (RMA) numbers
• Navigate received devices to determine condition and ensure that the device can be restored to factory setting.
• Solve problems involving minimal variables in standardized situations
• Utilize serial number in a warehouse management system to receive returned devices into the internal warehouse management system
• Based on the outcome of the CPI tool test make a decision to systemically receive the product or to route product to the exceptions area.
• CPI Clear Process – Debug the device by utilizing a problem that requires them to take specific steps in a specific order utilizing technology.
• Ensure the proper physical routing of received devices based on criteria provided in work instructions.
Customer Service Representative Ziyan Inc 2013 – 2016
• Responded promptly and answered/resolved customer inquiries and complaints.
• Investigated and resolved service issues and/or product information/problems.
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
• Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Consistently improve customer satisfaction through expert resolution of conflict, issues, and concern.
Customer Service/Sales Assistant Sunny Shades 2011 – 2013
• Communicated directly with customers by phone, electronically or face to face and kept accurate records of discussions and correspondence with customers.
• Managed, supervised, trained and coached team of Sales representatives to deliver high standards of customer service.
• Access electronic and paper cataloging systems to lookup product information and availability; maintain sales records for inventory control; kept up to date with current and future promotional events.
• Excelled in exceeding daily sales quotas, developed excellent client relationships and earned reputation for delivering exceptional customer service.
Cashier Quiznos 2010 – 2011
• Receive payment by cash, check, credit cards, or coupons, calculate total payments received during a time period, and reconcile this with total sales.
• Issue receipts, refunds, credits, or change due to customers.
• Greet customers entering establishments; Maintain clean and orderly checkout areas.
• Answer customers' questions, Resolve customer complaints
• Compute and record totals of transactions, Stock shelves, and mark prices on shelves and items.
Administrative Assistant All-Ways Cargo 2007 – 2010
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing)
• Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence
• Scheduled and attended meetings, took minutes, edited and distributed meeting minutes, composed print and online correspondence for use by internal personnel and for delivery to outside customers.
• Ordered supplies and acted as primary point of contact with vendors.
Teller Everest Bank, 2006 – 2007
• Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers
• Adhered to regulatory, security, and audit procedures
• Perform cash management, customer service, balance cash drawer and petty cash management
• Supported clients in every part of the banking transactions, assisted in all secretarial responsibilities inside the bank.
Training
Pharmacy Technician – University of Louisiana Monroe
References
Excellent references available upon request.
Alina Satyal
McKinney, TX 75071
------------ | ------------
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales. Reliable, highly organize, with great attention to detail and follow-through, strong time management and prioritization abilities.
Key Skills and Qualifications
• Completed PCTB course from University of Louisiana Monroe
• Excellent customer service background including experience in sales and Administrative support.
• Ability to remain poised when handling difficult customer situations.
• Effective team player but able to work independently with little or no supervision.
• Increased customer retention by providing excellent customer service.
• Knowledge about customer service applications and administrative procedures.
• IT Competency – proficient in MS Word, PowerPoint, Excel, MS Outlook, Windows OS
• Languages – Fluent in English, Nepali and Hindi
• Bachelor Degree in Liberal Arts
Education
Bachelor in Humanities 2010
PCTB Course from University of Louisiana, 2015
Work Experience/Background
Electronic Assembler II, Fedex 2016 – 2017
• Apply common sense understanding to carry out detailed written and oral instructions.
• Dis-assemble device utilizing tools such as drills, and screwdrivers
• Follow detailed work instructions without error.
• Identify multiple carrier labels and identify customer Return Material Authorization (RMA) numbers
• Navigate received devices to determine condition and ensure that the device can be restored to factory setting.
• Solve problems involving minimal variables in standardized situations
• Utilize serial number in a warehouse management system to receive returned devices into the internal warehouse management system
• Based on the outcome of the CPI tool test make a decision to systemically receive the product or to route product to the exceptions area.
• CPI Clear Process – Debug the device by utilizing a problem that requires them to take specific steps in a specific order utilizing technology.
• Ensure the proper physical routing of received devices based on criteria provided in work instructions.
Customer Service Representative Ziyan Inc 2013 – 2016
• Responded promptly and answered/resolved customer inquiries and complaints.
• Investigated and resolved service issues and/or product information/problems.
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
• Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Consistently improve customer satisfaction through expert resolution of conflict, issues, and concern.
Customer Service/Sales Assistant Sunny Shades 2011 – 2013
• Communicated directly with customers by phone, electronically or face to face and kept accurate records of discussions and correspondence with customers.
• Managed, supervised, trained and coached team of Sales representatives to deliver high standards of customer service.
• Access electronic and paper cataloging systems to lookup product information and availability; maintain sales records for inventory control; kept up to date with current and future promotional events.
• Excelled in exceeding daily sales quotas, developed excellent client relationships and earned reputation for delivering exceptional customer service.
Cashier Quiznos 2010 – 2011
• Receive payment by cash, check, credit cards, or coupons, calculate total payments received during a time period, and reconcile this with total sales.
• Issue receipts, refunds, credits, or change due to customers.
• Greet customers entering establishments; Maintain clean and orderly checkout areas.
• Answer customers' questions, Resolve customer complaints
• Compute and record totals of transactions, Stock shelves, and mark prices on shelves and items.
Administrative Assistant All-Ways Cargo 2007 – 2010
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing)
• Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence
• Scheduled and attended meetings, took minutes, edited and distributed meeting minutes, composed print and online correspondence for use by internal personnel and for delivery to outside customers.
• Ordered supplies and acted as primary point of contact with vendors.
Teller Everest Bank, 2006 – 2007
• Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers
• Adhered to regulatory, security, and audit procedures
• Perform cash management, customer service, balance cash drawer and petty cash management
• Supported clients in every part of the banking transactions, assisted in all secretarial responsibilities inside the bank.
Training
Pharmacy Technician – University of Louisiana Monroe
References
Excellent references available upon request.