Alex Montgomery xxx-xxx-xxxx 520 E Orchid Ln Phoenix, AZ 85020 xxx-xxx-xxxx
Guide, Black Mountain Adventures Jan,2019-Present
-Provide guests with one of a kind Arizona desert experiences. -Present extensive knowledge of the surrounding areas and equipment utilized. -Take costumers on a one of a kind hiking, biking or rock-climbing excursions.
Bartender, Point Tapatio Cliffs Hilton Feb,2017-Jan,2019
-Provide a unique lounge experience with a welcoming attitude and extensive knowledge of wine, beer and spirits. -Utilized a friendly personality to get to know guests’ individual needs, wants and possible dietary restrictions. -Effectively upsold guests on menu items to increase sales revenue for the restaurant. -Continued to expand my knowledge on food safety and handling procedures.
Canyon Suites Lounge Supervisor Jun. 2016-Jan.2017
-Part of the opening team for a Forbes Five Star Lounge, responsible for creating job S.O.P.’s, training manuals and determined appropriate staffing levels. -Managed a team of 12 individuals, scheduling, hiring, and training. Resulting in an effective operation and a happy team. -Operated multiple ordering programs that allowed me to efficiently order and maintain optimal product levels. -Utilized Microsoft Excel to track cost on all sales and communicate recaps and reports.
Ambassador, Canyon Suites Oct. 2014-Jun. 2016
-Provided guests with an exceptional, personalized and welcoming experience though unparallel service. -Created detailed itineraries based on guests’ personal needs and desires, both prior and during stay. -Communicated with departments within the hotel to ensure our guest received one of a kind treatment. -Resolved guest issues in a calm and professional manor utilizing the tools and training provided by The Phoenician.
Guest Services, Canyon Suites Jan.2012-Oct.2014
-Executed luggage assistance in a timely and professional manor. -Achieved top scores on Forbes and AAA inspections. -Provided punctual transportation for guests. -Expanded my knowledge on Five Star hotel standards.
Conservatory of Recording Arts and Sciences Tempe/Gilbert, AZ 2009-2011
-Audio engineering degree -Live sound operations certification -Movie/television audio production training -Commercial audio.
Skills: -Extensive hospitality experience -Team management skills -High end banquet, food and bartending service -Excellent people skills and great communication -Very outgoing, friendly and flexible
Audio Engineering, Mixing, Tracking, Pre/Post Production