Administrative Assistant, Paralegal, Customer Service Resume
Work History
Metropolitan Opera, Manhattan, NYC
Artist Relations Intern, August 2019- December 2019
Subscription Fulfillment Representative, March 2019- August 2019
Duties:
-Assist Artist Liaison as they tend to daily needs of artists and confront specific daily challenges
-Assist Artist Liaison in processing all artist ticket requests and standing pass requests
-Assist Artist Liaison in preparing backstage lists and location sheets for each performance
-Assist Artist Liaison in scheduling workshops and tracking RSVPs to special events
-Coordinate with other departments including Human Resources, Finance, Payroll, etc. regarding various projects
-Provide necessary onboarding support for artists including providing assistance navigating venue
-Answer Artistic Department phone
-Maintain subscription records and communicate with patrons and subscribers
-Process incoming contributions received by mail
-Update records in MetOS and Tessitura
William Bricker PLLC, Manhattan, NYC
Paralegal, February 2018 - March 2019
Duties:
-Aid in firm opening and transfer and organization of documents from old firm
-Develop organization systems and filing procedures
-Form and maintain corporate entities
-Communicate with clients via email and phone and maintain confidentiality
-Manage calendars, schedule calls and meetings with multiple parties
-Proofread correspondence, memorandums and corporate documents
-Microsoft Word, Excel and Powerpoint; Clio; NetDocuments
SK Capital Partners, Manhattan, NYC
Administrative Assistant, July 2017- September 2017
Duties:
-Welcome guests and employees upon arrival, answer main phone line and transfer calls
-Manage calendars, schedule and facilitate in-person meetings and domestic and international conference calls
-Prepare and submit expense reports
-Book domestic and international hotels, flights, and car services
-Order office and kitchen supplies
NYU Phonathon, Manhattan, NYC
Student Fundraiser, February 2016 - February 2017
Duties:
-Fundraise for student scholarships over the phone in a fast-paced, back-to-back call center
-Train new callers
-Answer questions about the university and build rapport with potential donors
-Successfully encourage donors to upgrade their gift levels
Skills
Communication ? I have learned how to adapt my communication style based on an individual�s attitudes and needs.
Problem Solving ? I can work through high-pressure situations to find innovative solutions and stay organized and consistent.
Organization/Multitasking ? I can manage multiple tasks with varying deadlines, effectively prioritize and adapt efficiently.
Computer Proficiency ? Fluent in Microsoft Office and Google Suite. I have the instincts to quickly learn new interfaces.
Education
Hunter College, City University of New York, January 2019- May 2020
Master of Arts; GPA: 3.97
Steinhardt School, New York University, August 2014 - May 2018
Bachelor of Music; GPA: 3.92 (magna cum laude), Award for Exceptional Service and Leadership
Work History
Metropolitan Opera, Manhattan, NYC
Artist Relations Intern, August 2019- December 2019
Subscription Fulfillment Representative, March 2019- August 2019
Duties:
-Assist Artist Liaison as they tend to daily needs of artists and confront specific daily challenges
-Assist Artist Liaison in processing all artist ticket requests and standing pass requests
-Assist Artist Liaison in preparing backstage lists and location sheets for each performance
-Assist Artist Liaison in scheduling workshops and tracking RSVPs to special events
-Coordinate with other departments including Human Resources, Finance, Payroll, etc. regarding various projects
-Provide necessary onboarding support for artists including providing assistance navigating venue
-Answer Artistic Department phone
-Maintain subscription records and communicate with patrons and subscribers
-Process incoming contributions received by mail
-Update records in MetOS and Tessitura
William Bricker PLLC, Manhattan, NYC
Paralegal, February 2018 - March 2019
Duties:
-Aid in firm opening and transfer and organization of documents from old firm
-Develop organization systems and filing procedures
-Form and maintain corporate entities
-Communicate with clients via email and phone and maintain confidentiality
-Manage calendars, schedule calls and meetings with multiple parties
-Proofread correspondence, memorandums and corporate documents
-Microsoft Word, Excel and Powerpoint; Clio; NetDocuments
SK Capital Partners, Manhattan, NYC
Administrative Assistant, July 2017- September 2017
Duties:
-Welcome guests and employees upon arrival, answer main phone line and transfer calls
-Manage calendars, schedule and facilitate in-person meetings and domestic and international conference calls
-Prepare and submit expense reports
-Book domestic and international hotels, flights, and car services
-Order office and kitchen supplies
NYU Phonathon, Manhattan, NYC
Student Fundraiser, February 2016 - February 2017
Duties:
-Fundraise for student scholarships over the phone in a fast-paced, back-to-back call center
-Train new callers
-Answer questions about the university and build rapport with potential donors
-Successfully encourage donors to upgrade their gift levels
Skills
Communication ? I have learned how to adapt my communication style based on an individual�s attitudes and needs.
Problem Solving ? I can work through high-pressure situations to find innovative solutions and stay organized and consistent.
Organization/Multitasking ? I can manage multiple tasks with varying deadlines, effectively prioritize and adapt efficiently.
Computer Proficiency ? Fluent in Microsoft Office and Google Suite. I have the instincts to quickly learn new interfaces.
Education
Hunter College, City University of New York, January 2019- May 2020
Master of Arts; GPA: 3.97
Steinhardt School, New York University, August 2014 - May 2018
Bachelor of Music; GPA: 3.92 (magna cum laude), Award for Exceptional Service and Leadership