Administrative
JORDAN F. LUMBARD
C:------------ ? E: ------------
EMPLOYMENT HISTORY
Avantguard Monitoring Rexburg, Idaho
Operator June 2018 - August 2019
Monitored hundreds of medical alarms for numerous clients and ensured systems worked properly.
Dispatched to residential and business sites needing police, fire, or medical assistance.
Navigation through multiple platforms while assisting subscribers.
Instant messaged chat members about accounts.
Utilized available resources to address subscriber needs.
Documented describing purposes of alarms and outcomes.
Created notes and messaged dealers for updates on accounts.
Received calls requesting history, cancellation of dispatch, or confidential details of accounts.
Placed fire and burglar systems in test.
Communicated with subscribers, dispatchers, technicians, installers, and dealers.
The Occasions Group Rexburg, Idaho
Data Entry Processor August 2016 - February 2018
Entered mail-in orders into the program system.
Promotion Support Services, Inc Davenport, Iowa
Transcriptionist August 2015 - April 2016
Typed over 600 voice recordings per day of customer requests from multiple job batches relating to product returns and warranty usage.
Numeric and alpha data entry.
Entered phone numbers, addresses, names, and transcribed voice surveys following company guidelines.
EDUCATION
Sauk Valley Community College Dixon, Illinois Graduated May 2014
Associate in Science
SKILLS
Positive upbeat attitude and adaptable to change.
Excellent communication, active listening, and multi-task skills.
Self-starter for projects and improvements.
Driven by challenge and strive to improve
Phone etiquette and inbound service
Customer needs recognition
REFERENCES AVAILABLE UPON REQUEST
JORDAN F. LUMBARD
C:------------ ? E: ------------
EMPLOYMENT HISTORY
Avantguard Monitoring Rexburg, Idaho
Operator June 2018 - August 2019
Monitored hundreds of medical alarms for numerous clients and ensured systems worked properly.
Dispatched to residential and business sites needing police, fire, or medical assistance.
Navigation through multiple platforms while assisting subscribers.
Instant messaged chat members about accounts.
Utilized available resources to address subscriber needs.
Documented describing purposes of alarms and outcomes.
Created notes and messaged dealers for updates on accounts.
Received calls requesting history, cancellation of dispatch, or confidential details of accounts.
Placed fire and burglar systems in test.
Communicated with subscribers, dispatchers, technicians, installers, and dealers.
The Occasions Group Rexburg, Idaho
Data Entry Processor August 2016 - February 2018
Entered mail-in orders into the program system.
Promotion Support Services, Inc Davenport, Iowa
Transcriptionist August 2015 - April 2016
Typed over 600 voice recordings per day of customer requests from multiple job batches relating to product returns and warranty usage.
Numeric and alpha data entry.
Entered phone numbers, addresses, names, and transcribed voice surveys following company guidelines.
EDUCATION
Sauk Valley Community College Dixon, Illinois Graduated May 2014
Associate in Science
SKILLS
Positive upbeat attitude and adaptable to change.
Excellent communication, active listening, and multi-task skills.
Self-starter for projects and improvements.
Driven by challenge and strive to improve
Phone etiquette and inbound service
Customer needs recognition
REFERENCES AVAILABLE UPON REQUEST