Account Manager
Lesia DiPenta
5334 Blue Grass St., Orlando FL 32810 � M: ------------ � L------------
PROFESSIONAL SUMMARY
Sales/marketing professional for 8yrs specializing in Tech & Healthcare w/a deep understanding on how to deal with clients in consultation & sales. Business degree student with strong coursework in Sales, HR & Marketing. Motivated, persuasive negotiator; succeed by assessing needs and creating appeal for products. Solely aim for Co�s revenue growth; focus on metrics & data analysis,
plus marketing to generate sales. Strive to meet goals/quotas with my own creative tactics. 3 promotions to supervisor roles due to strong innate leadership and dedication to the company.
SKILLS & ASSETS
(Software: Microsoft- advanced level in Windows & Office
�Salesforce/CRM �AS-400 �Sunrise �Cmos �Saars �Outlook
�PeopleSoft �Micros/POSiTouc)
-Revenue & Profit Maximization by using creative margins
-Sales Proposals & Presentations
-Strategic Account Development
-Increasing Sales Revenue; Upselling
-Data Analysis
B2B, B2C, Inside/Outside, Inbound/Outbound Sales
-Product knowledge; Customer Service, Interpersonal skills
Contract writeup; GPO�s
-Customer Support Technician
-National Territory/Account Management (existing & new accts) -Social Media Marketing
-Strategic Marketing - Promotion of products/services
-Persuasive negotiation, unafraid of trying/rejection
-Project Management�Sales cycle; inventory/shipping/receiving
-Clever, astute; sales & business acumen
-Prospecting for leads & potential sales opportunities
-Enthusiastic, self-motivated, & competitively driven
WORK HISTORY
Account Manager (Trainer) 2/2015 � 1/2019
Staples Business Advantage - Corporate Office, Orlando, FL
� Manage a Book of Business (BOB) comprised of contracted accounts with medical organizations, education, government entities & construction co.�s�run BOB as if it is my own business; no micromanagement, increase sales revenue w/my own tactics
� BOB: 500 accounts, annual revenue sum of $5,000,000, must grow that by 15% YoY; Sales Opportunities - $50,000 in pipeline a week
� Grow overall sales for each account; Generate wins; Retain all accounts quarterly; Handle customer inquiries & account maintenance
� Consistently exceed Daily metrics requirement: 40+ Calls, 12+ Live Contacts, 40+ emails; Hunter mentality:
� Develop strategic plans before Sales Calls: research account first, determine possible needs, use tables of product pricing & quality
� Marketing: Create my own promos to send to my BOB; Data analysis for several marketing/sales uses; Mass emails/Call days for promos & contests; Vendor meetings to learn products in order to market/sell them.
� Customize prices/solutions to satisfy client's needs, using margins I create; research to stay competitive in creating quotes
� Complete detailed customer searches to generate new opportunities/leads
� Prepare sales contracts; understand each contract & GPO to know their buying behaviors & regulations
� Contact satisfied customers or previous wins to offer additional products
� Travel outside, meet existing accounts; upsell, submit, track each order (oversee order operation to ensure all goes smoothly)
� Build rapport quickly; Give Customer Service support- resolve customer concerns promptly to maintain satisfaction
� Build strong client relationships; act as liaison between Customer and Staples� departments or other companies
� Organize joint sales calls w/customers & outside vendors, or inside team members to determine specific needs for large projects
� Numerous recognitions for exceptional customer service � giving technical support, resolution for order issues, & order assistance
� Sales forecasting via printing excel reports of all accounts; goal setting & performance reporting on a weekly & monthly basis w/Mgr.
� Acquire/have $50,000 in sales opportunities in pipeline per week, must strive to close $10,000 per week (get bonus if above)
� Exceeded revenue goal (15% growth) by 2%, generating additional $100,000 in YOY revenue on top of $750,000 (15% growth) goal I hit
� Consistently exceed monthly sales goals by pursuing leads, probing for opps, and expanding prospect list
� Train and mentor new Account Managers/Sales Consultants; ongoing sales training
� Consult w/clients after sales or contract signings to show gratitude, provide ongoing support & resolve issues
� Consult with 70+ clients per week, resulting in a 65% client retention rate per FP
-Oversee/manage projects for large Print/Furniture/Tech orders (Probe for sales opp, close deal, manage from production to delivered)
-Hunting/Farming: find new purchasers at many different locs of 1 Co., do that for 500 Co�s; Probe for leads; Farm existing relationships
Supervisor- Lead PC Control (promoted from Materials Handler)
Sierra Army Depot, U.S. Department of Defense - CA (Worked concurrently w/Cucina Rustica)
-Army base- largest depot in U.S. which sells materials (arms, hummers, vests/uniforms, tools etc) to int�l bases
-Materials Handler first, promoted to PC Control clerk�Supervisor role: delegated tasks, trained PC Clerks
-Leader of Shipping/Receiving Dept.; controlled Inventory of all tri-walls/pallets & all Army materials
-Digitally processed packages & pallets into UPS/FedEx database, using CMOS & SAARs software programs
-Analyzed Data for inventory/sales purposes; recorded accurate records in database quickly & efficiently
-Attained high Government Security Clearance for Department of Defense
-Supervisors impressed by dedication to company and voluntary overtime repeatedly
Shift Supervisor (promoted)
Cucina Rustica Ristorante - NV (Worked concurrently w/ Sierra Army Depot)
-Formal communication skills acquired; efficient multitasking skills.
-Regularly received compliments on service; built relationships with customers and community to promote long term business growth
-Promoted to Shift Supervisor: Trained servers, delegated tasks, created schedules, allocated sections
-Top Seller- Won several contests; consistently upsold everything to preferred choices
Inform of products in detail, giving strong recommendations to better options
Sales Team Leader (Supervisor- promoted from Sales Rep)
Alorica: DirecTV � Lake Mary, FL
-Assist my team w/escalated calls; Create call scripts; Motivate team w/meetings & contests
-Sales experience gained: Sales acumen & acuity, Customer Service, Cold/warm calling, Closing deals
-Contacted new customers to discuss how their needs could be met through our products/services
-Top 10 Sales Rep- by calling existing customers to review current services & expand sales opportunities
-Attended monthly manager meetings & quarterly sales training
EDUCATION | AWARDS & ACCOMPLISHMENTS | COMMUNITY
1. Bachelor of Applied Science (B.A.S.): Business- Marketing Management / Minor- Psychology
Eastern Florida State College
Coursework: Int�l Business, Management, Human Resources, Finance & Accounting
- Marketing, Micro/Macroeconomics, Business Computer Systems, advanced Microsoft Programs
- Social Sciences electives focus; HR: Training & Interviewing; Business development; Entrepreneurship
3.6 GPA
2. Associate Degree (A.S): Psychology
Truckee Meadows College
Studied: Traits of demographics (Marketing); In-Person Interfacing: Recognize behaviors & how to respond
� Web Development, Computer Science, Coding Languages
� Business Communications;
Phi Theta Kappa Honor Society, Recipient of National Merit Scholarship
3.84 GPA
? Certification: NLP Sales Practitioner - Mastering Sales with Neuro-Linguistic Programming
� Observing body language, behaviors & how people think (neuro) or communicate (linguistic) in sales; using communication techniques to build rapport, gain clients & close deals
? Won 4 Sales Contests (against 7-200 employees)
? Ranked #2 on sales team of 16 (due to performance & leadership skills)
? Trainer to all new Sales Consultants
? Received 3 Promotions to Lead/Supervisor roles
? Won Patience Award: for Best Communication skills in a Demanding Sales Environment
? College & HS: Dean�s List, Honor Roll, National Honor Society & Sorority
? Won MVP- Volleyball; Won MVP- Basketball; Team Captain- Volleyball; Team Captain- Basketball
? Class President- Ran all events, led/mentored students; made all final decisions
? Volunteer: Special Olympics ~ Red Cross ~ Salvation Army Thrift Shop ~ St. Joseph�s Church
? Tutor & Mentor: Big Brothers Big Sisters
Lesia DiPenta
5334 Blue Grass St., Orlando FL 32810 � M: ------------ � L------------
PROFESSIONAL SUMMARY
Sales/marketing professional for 8yrs specializing in Tech & Healthcare w/a deep understanding on how to deal with clients in consultation & sales. Business degree student with strong coursework in Sales, HR & Marketing. Motivated, persuasive negotiator; succeed by assessing needs and creating appeal for products. Solely aim for Co�s revenue growth; focus on metrics & data analysis,
plus marketing to generate sales. Strive to meet goals/quotas with my own creative tactics. 3 promotions to supervisor roles due to strong innate leadership and dedication to the company.
SKILLS & ASSETS
(Software: Microsoft- advanced level in Windows & Office
�Salesforce/CRM �AS-400 �Sunrise �Cmos �Saars �Outlook
�PeopleSoft �Micros/POSiTouc)
-Revenue & Profit Maximization by using creative margins
-Sales Proposals & Presentations
-Strategic Account Development
-Increasing Sales Revenue; Upselling
-Data Analysis
B2B, B2C, Inside/Outside, Inbound/Outbound Sales
-Product knowledge; Customer Service, Interpersonal skills
Contract writeup; GPO�s
-Customer Support Technician
-National Territory/Account Management (existing & new accts) -Social Media Marketing
-Strategic Marketing - Promotion of products/services
-Persuasive negotiation, unafraid of trying/rejection
-Project Management�Sales cycle; inventory/shipping/receiving
-Clever, astute; sales & business acumen
-Prospecting for leads & potential sales opportunities
-Enthusiastic, self-motivated, & competitively driven
WORK HISTORY
Account Manager (Trainer) 2/2015 � 1/2019
Staples Business Advantage - Corporate Office, Orlando, FL
� Manage a Book of Business (BOB) comprised of contracted accounts with medical organizations, education, government entities & construction co.�s�run BOB as if it is my own business; no micromanagement, increase sales revenue w/my own tactics
� BOB: 500 accounts, annual revenue sum of $5,000,000, must grow that by 15% YoY; Sales Opportunities - $50,000 in pipeline a week
� Grow overall sales for each account; Generate wins; Retain all accounts quarterly; Handle customer inquiries & account maintenance
� Consistently exceed Daily metrics requirement: 40+ Calls, 12+ Live Contacts, 40+ emails; Hunter mentality:
� Develop strategic plans before Sales Calls: research account first, determine possible needs, use tables of product pricing & quality
� Marketing: Create my own promos to send to my BOB; Data analysis for several marketing/sales uses; Mass emails/Call days for promos & contests; Vendor meetings to learn products in order to market/sell them.
� Customize prices/solutions to satisfy client's needs, using margins I create; research to stay competitive in creating quotes
� Complete detailed customer searches to generate new opportunities/leads
� Prepare sales contracts; understand each contract & GPO to know their buying behaviors & regulations
� Contact satisfied customers or previous wins to offer additional products
� Travel outside, meet existing accounts; upsell, submit, track each order (oversee order operation to ensure all goes smoothly)
� Build rapport quickly; Give Customer Service support- resolve customer concerns promptly to maintain satisfaction
� Build strong client relationships; act as liaison between Customer and Staples� departments or other companies
� Organize joint sales calls w/customers & outside vendors, or inside team members to determine specific needs for large projects
� Numerous recognitions for exceptional customer service � giving technical support, resolution for order issues, & order assistance
� Sales forecasting via printing excel reports of all accounts; goal setting & performance reporting on a weekly & monthly basis w/Mgr.
� Acquire/have $50,000 in sales opportunities in pipeline per week, must strive to close $10,000 per week (get bonus if above)
� Exceeded revenue goal (15% growth) by 2%, generating additional $100,000 in YOY revenue on top of $750,000 (15% growth) goal I hit
� Consistently exceed monthly sales goals by pursuing leads, probing for opps, and expanding prospect list
� Train and mentor new Account Managers/Sales Consultants; ongoing sales training
� Consult w/clients after sales or contract signings to show gratitude, provide ongoing support & resolve issues
� Consult with 70+ clients per week, resulting in a 65% client retention rate per FP
-Oversee/manage projects for large Print/Furniture/Tech orders (Probe for sales opp, close deal, manage from production to delivered)
-Hunting/Farming: find new purchasers at many different locs of 1 Co., do that for 500 Co�s; Probe for leads; Farm existing relationships
Supervisor- Lead PC Control (promoted from Materials Handler)
Sierra Army Depot, U.S. Department of Defense - CA (Worked concurrently w/Cucina Rustica)
-Army base- largest depot in U.S. which sells materials (arms, hummers, vests/uniforms, tools etc) to int�l bases
-Materials Handler first, promoted to PC Control clerk�Supervisor role: delegated tasks, trained PC Clerks
-Leader of Shipping/Receiving Dept.; controlled Inventory of all tri-walls/pallets & all Army materials
-Digitally processed packages & pallets into UPS/FedEx database, using CMOS & SAARs software programs
-Analyzed Data for inventory/sales purposes; recorded accurate records in database quickly & efficiently
-Attained high Government Security Clearance for Department of Defense
-Supervisors impressed by dedication to company and voluntary overtime repeatedly
Shift Supervisor (promoted)
Cucina Rustica Ristorante - NV (Worked concurrently w/ Sierra Army Depot)
-Formal communication skills acquired; efficient multitasking skills.
-Regularly received compliments on service; built relationships with customers and community to promote long term business growth
-Promoted to Shift Supervisor: Trained servers, delegated tasks, created schedules, allocated sections
-Top Seller- Won several contests; consistently upsold everything to preferred choices
Inform of products in detail, giving strong recommendations to better options
Sales Team Leader (Supervisor- promoted from Sales Rep)
Alorica: DirecTV � Lake Mary, FL
-Assist my team w/escalated calls; Create call scripts; Motivate team w/meetings & contests
-Sales experience gained: Sales acumen & acuity, Customer Service, Cold/warm calling, Closing deals
-Contacted new customers to discuss how their needs could be met through our products/services
-Top 10 Sales Rep- by calling existing customers to review current services & expand sales opportunities
-Attended monthly manager meetings & quarterly sales training
EDUCATION | AWARDS & ACCOMPLISHMENTS | COMMUNITY
1. Bachelor of Applied Science (B.A.S.): Business- Marketing Management / Minor- Psychology
Eastern Florida State College
Coursework: Int�l Business, Management, Human Resources, Finance & Accounting
- Marketing, Micro/Macroeconomics, Business Computer Systems, advanced Microsoft Programs
- Social Sciences electives focus; HR: Training & Interviewing; Business development; Entrepreneurship
3.6 GPA
2. Associate Degree (A.S): Psychology
Truckee Meadows College
Studied: Traits of demographics (Marketing); In-Person Interfacing: Recognize behaviors & how to respond
� Web Development, Computer Science, Coding Languages
� Business Communications;
Phi Theta Kappa Honor Society, Recipient of National Merit Scholarship
3.84 GPA
? Certification: NLP Sales Practitioner - Mastering Sales with Neuro-Linguistic Programming
� Observing body language, behaviors & how people think (neuro) or communicate (linguistic) in sales; using communication techniques to build rapport, gain clients & close deals
? Won 4 Sales Contests (against 7-200 employees)
? Ranked #2 on sales team of 16 (due to performance & leadership skills)
? Trainer to all new Sales Consultants
? Received 3 Promotions to Lead/Supervisor roles
? Won Patience Award: for Best Communication skills in a Demanding Sales Environment
? College & HS: Dean�s List, Honor Roll, National Honor Society & Sorority
? Won MVP- Volleyball; Won MVP- Basketball; Team Captain- Volleyball; Team Captain- Basketball
? Class President- Ran all events, led/mentored students; made all final decisions
? Volunteer: Special Olympics ~ Red Cross ~ Salvation Army Thrift Shop ~ St. Joseph�s Church
? Tutor & Mentor: Big Brothers Big Sisters