Box Office Associate
The Box Office Associate�s role is to focus on providing exemplary customer service to all patrons of the PSO by selling individual tickets, subscriptions, and performing customer assistance both over the phone and in person. This is a part-time, temporary position whose primary purpose is to operate the box office during the Princeton Festival in June 2022 plus a paid training period from March through May 2022. This position works closely with and is supervised by the Director of Patron Experience.
ESSENTIAL JOB FUNCTIONS
� Sell tickets and season subscriptions in person at the box office window and over the phone.
� Assist customers with purchase decisions.
� Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.
� Answer box office telephone and respond to customer questions regarding events and ticket operations, and assist patrons in finding seat locations on seating diagrams.
� Be well-versed on all PSO offerings including discounts, promotions, ADA services, and ticket packages/subscriptions.
� Maintain knowledge of performance venues including parking, directions, and accessibility.
� Operate Patron Manager ticketing system.
� Stay current on events scheduled for the Festival and other PSO programs.
� Collect complete and accurate data from customers.
� Assist with day of show walk up sales and will call distribution.
QUALIFICATIONS
� Attention to detail.
� Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries.
� Ability to initiate and build relationships with customers and interact via telephone and in person.
� Ability to maintain a high level of poise and professionalism in all circumstances.
� High standards of integrity, credibility, and reliability.
� Works well independently and in a group setting, a true team player.
� Strong written and verbal skills.
� Skill using computer software programs including point of sale systems and Microsoft Office.
� Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance.
� Must have a reliable form of transportation.
� Ability to work a flexible schedule including days, evenings and weekends.
COMPENSATION
This is a part-time, temporary position for the Princeton Festival in June 2022 with a paid training period from March through May 2022.
Training Period: During the training period of March through May 2022, this position must be available to work one day a week from the PSO office, as well as concert days for the 2022 Spring Season. Pay: $15/hour
During the Princeton Festival: The Princeton Festival takes place June 10-25, 2022. This position must be available to work six days a week (several shifts available) during those dates. Total hours will be approximately 30 hours/week. Pay: $15/hour
OTHER
All Princeton Symphony Orchestra employees and on-site contractors are required to be fully vaccinated against COVID-19, and must have received any booster shot for which they are eligible, as well as any future booster shot that may be required.
HOW TO APPLY
Submit a resume and cover letter to ------------ with �Box Office - Festival� in the subject line. Application deadline: March 25, 2022. All applications will be treated as confidential. Electronic submissions only � no phone calls. If you require any assistance or accommodations during the interview process, please include this information when submitting your application.
The Box Office Associate�s role is to focus on providing exemplary customer service to all patrons of the PSO by selling individual tickets, subscriptions, and performing customer assistance both over the phone and in person. This is a part-time, temporary position whose primary purpose is to operate the box office during the Princeton Festival in June 2022 plus a paid training period from March through May 2022. This position works closely with and is supervised by the Director of Patron Experience.
ESSENTIAL JOB FUNCTIONS
� Sell tickets and season subscriptions in person at the box office window and over the phone.
� Assist customers with purchase decisions.
� Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.
� Answer box office telephone and respond to customer questions regarding events and ticket operations, and assist patrons in finding seat locations on seating diagrams.
� Be well-versed on all PSO offerings including discounts, promotions, ADA services, and ticket packages/subscriptions.
� Maintain knowledge of performance venues including parking, directions, and accessibility.
� Operate Patron Manager ticketing system.
� Stay current on events scheduled for the Festival and other PSO programs.
� Collect complete and accurate data from customers.
� Assist with day of show walk up sales and will call distribution.
QUALIFICATIONS
� Attention to detail.
� Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries.
� Ability to initiate and build relationships with customers and interact via telephone and in person.
� Ability to maintain a high level of poise and professionalism in all circumstances.
� High standards of integrity, credibility, and reliability.
� Works well independently and in a group setting, a true team player.
� Strong written and verbal skills.
� Skill using computer software programs including point of sale systems and Microsoft Office.
� Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance.
� Must have a reliable form of transportation.
� Ability to work a flexible schedule including days, evenings and weekends.
COMPENSATION
This is a part-time, temporary position for the Princeton Festival in June 2022 with a paid training period from March through May 2022.
Training Period: During the training period of March through May 2022, this position must be available to work one day a week from the PSO office, as well as concert days for the 2022 Spring Season. Pay: $15/hour
During the Princeton Festival: The Princeton Festival takes place June 10-25, 2022. This position must be available to work six days a week (several shifts available) during those dates. Total hours will be approximately 30 hours/week. Pay: $15/hour
OTHER
All Princeton Symphony Orchestra employees and on-site contractors are required to be fully vaccinated against COVID-19, and must have received any booster shot for which they are eligible, as well as any future booster shot that may be required.
HOW TO APPLY
Submit a resume and cover letter to ------------ with �Box Office - Festival� in the subject line. Application deadline: March 25, 2022. All applications will be treated as confidential. Electronic submissions only � no phone calls. If you require any assistance or accommodations during the interview process, please include this information when submitting your application.