Guest Service Representative
TRAINING LOCATION: 7155 S. Rainbow Blvd #120, Las Vegas, NV 89118
WORK LOCATION: 605 Mall Ring Circle #170, Henderson, NV 89014
Position Summary (Guest Service Representative):
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Position Summary (Crafter):
The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest�s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Core Values and Competencies:
� Servant�s Heart
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
� Spirit of a Champion
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
� Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills and Abilities:
� Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
� Enjoys interacting with diverse people and excels at providing a superior guest experience.
� Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
� Is diligent, organized and self-motivated.
� Has the ability to understand and carry out oral and written instructions and request clarification when needed.
� Is comfortable with new technology and has the ability to operate a point-of-sale system.
� Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
� Has the capacity to stand for extended periods of time and work in a fast-paced environment.
TRAINING LOCATION: 7155 S. Rainbow Blvd #120, Las Vegas, NV 89118
WORK LOCATION: 605 Mall Ring Circle #170, Henderson, NV 89014
Position Summary (Guest Service Representative):
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Position Summary (Crafter):
The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest�s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Core Values and Competencies:
� Servant�s Heart
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
� Spirit of a Champion
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
� Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills and Abilities:
� Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
� Enjoys interacting with diverse people and excels at providing a superior guest experience.
� Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
� Is diligent, organized and self-motivated.
� Has the ability to understand and carry out oral and written instructions and request clarification when needed.
� Is comfortable with new technology and has the ability to operate a point-of-sale system.
� Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
� Has the capacity to stand for extended periods of time and work in a fast-paced environment.