Front Desk Agent
Full Job Description
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service:
Warmly greets members and guests as they enter and leave the academy.
Performs opening and closing procedures for the front desk, as assigned.
Answers incoming calls in a professional and efficient manner
Checks in members and verifies membership - calls all past due members regarding late dues and down payments.
Registers prospective members and assist them with scheduling appointments and trial classes
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Assist in filling out intake forms and waivers
Sells apparel and other GRACIE ALLEGIANCE retail items to members.
Maintains a professional image and behavior at all times
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding events.
Immediately reports or escalates to management any unsafe conditions or emergency situations
Help maintain a clean facility and other front desk duties.
*Main job duties include servicing our current and potentially new members.
Qualifications:
Possess strong interpersonal and communication skills, including telephone etiquette
Possess a strong customer service focus
Friendly, Courteous, and personable demeanor is a MUST
Attention to detail
Have good Scheduling and Time management skills
MUST be able to adapt, multi-task, and prioritize tasks as needed to maintain schedule
Previous customer service experience a plus, but not required.
Basic computer skills
Must be a team player and possess a can-do attitude
Benefits:
Employee discounts
Schedule:
Approximately 13 hours per week from Monday-Friday.
Open availability preferred.
Monday: 3:30pm-6:30pm
Tuesday: 4:30pm-6:30pm
Wednesday: 3:30pm-6:30pm
Thursday: 4:30pm-6:30pm
Friday: 3:30pm-6:30pm
Education:
Prior Experience
Customer Service: (Preferred)
Work Location: One location
To be considered for this position, please submit do all of the following:
- Reply to this posting and include the following in your reply:
a. Your full name, contact information, and email.
b. A short summary on why you feel you would make a good fit for this position.
c. Any days/hours that you CANNOT work.
d. Include a copy of your resume, with references. (optional)
Subject: Front Desk Opening
Full Job Description
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service:
Warmly greets members and guests as they enter and leave the academy.
Performs opening and closing procedures for the front desk, as assigned.
Answers incoming calls in a professional and efficient manner
Checks in members and verifies membership - calls all past due members regarding late dues and down payments.
Registers prospective members and assist them with scheduling appointments and trial classes
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Assist in filling out intake forms and waivers
Sells apparel and other GRACIE ALLEGIANCE retail items to members.
Maintains a professional image and behavior at all times
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding events.
Immediately reports or escalates to management any unsafe conditions or emergency situations
Help maintain a clean facility and other front desk duties.
*Main job duties include servicing our current and potentially new members.
Qualifications:
Possess strong interpersonal and communication skills, including telephone etiquette
Possess a strong customer service focus
Friendly, Courteous, and personable demeanor is a MUST
Attention to detail
Have good Scheduling and Time management skills
MUST be able to adapt, multi-task, and prioritize tasks as needed to maintain schedule
Previous customer service experience a plus, but not required.
Basic computer skills
Must be a team player and possess a can-do attitude
Benefits:
Employee discounts
Schedule:
Approximately 13 hours per week from Monday-Friday.
Open availability preferred.
Monday: 3:30pm-6:30pm
Tuesday: 4:30pm-6:30pm
Wednesday: 3:30pm-6:30pm
Thursday: 4:30pm-6:30pm
Friday: 3:30pm-6:30pm
Education:
Prior Experience
Customer Service: (Preferred)
Work Location: One location
To be considered for this position, please submit do all of the following:
- Reply to this posting and include the following in your reply:
a. Your full name, contact information, and email.
b. A short summary on why you feel you would make a good fit for this position.
c. Any days/hours that you CANNOT work.
d. Include a copy of your resume, with references. (optional)
Subject: Front Desk Opening