Client Care Specialist
Assisting Hands is a non-medical home care agency seeking an organized, efficient, and friendly individual to join our team as a Client Care Specialist!
Ideally, our perfect candidate has a team spirit and wants to grow within the organization. The candidate must take direction well and be able to work in a high-paced environment all while having fun. As an Assisting Hands Client Care Specialist, you will be part of an especially welcoming and dedicated team�frequently commended as the best place to work!
Benefits:
� Competitive salary based on experience
� PTO
� 401K + Match
� On-call pay
� Vitable Health Benefit
� Advancement Opportunities
� Additional Compensation available
In this role you will:
� Maintain positive relationships with clients and referral sources
� Contact care providers and clients regarding day-to-day changes
� Recognize and reward good job performance and promote caregiver recognition
� Evaluate client and employee satisfaction
� Collaborate with the Director of Nursing to review the Plan of Care
� Understand, uphold, support, and promote all company policies and procedures
� Effectively resolve complaints and incidents
� Match clients' needs, caregivers' skills, experience, availability, and personality
� Schedule client visits according to Care Plans and staff preference & availability
� Maintain proper staffing levels to ensure proper coverage for all clients
� Enter scheduling data, create and release weekly schedules for all assigned caregivers
� Maintain call-in, retention, and staff and client statistic reports
� Discern client services required as outlined in agreements, urgent requests, and care plans
� Document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
� Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission, and discharge)
� Work toward continuous quality improvement
� Stay current with changing technology, including software programs
� Adhere to all HIPAA regulations
� Escalate disciplinary action to the Assistant Administrator
� Take calls after hours and on weekends to handle emergencies, scheduling issues, and client referrals/intakes. (One week per month)
� Facilitate timely billing and collection in coordination with the Office Manager
� Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.
Ready to start your rewarding career? Apply to Assisting Hands today!
Requirements:
EDUCATION/EXPERIENCE
� Associates or bachelor�s degree preferred; high school diploma or general education degree (GED) required.
� Two (2) years� related management, administrative or equivalent experience and/or training.
� Proficiency with Microsoft Suite and or Google Suite and scheduling software required
� Working knowledge of basic medical terminology required
� Excellent customer service and communication skills and professionalism at all times
� Detail-oriented team player
� Ability to multitask, work under pressure and problem solve
� Strong commitment to client service excellence
� Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
� Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
LANGUAGE SKILLS
� Ability to read and understand short instructions, correspondence, and memos
� Ability to effectively communicate through written and verbal language
� Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
REASONING ABILITIES
� Ability to evaluate situations and make complex decisions using critical thinking and reasoning
Apply today to join our home care team!
Join Our Caregiving Team
JOB SUMMARY:
This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff.
RESPONSIBILITIES:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
� Understand and adhere to established FirstLight Home Care policies and procedures
� Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
� Maintain proper staffing levels to ensure proper coverage for all clients
� Enter scheduling data, create and release weekly schedules for all assigned caregivers
� Maintain call-in, retention, and staff and client statistic reports
� Contact care providers and clients regarding day-to-day changes
� Discern client services required as outlined in agreements, urgent requests, and care plans
� Enter staff and client information into a database
� Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission, and discharge)
� Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.
� Take calls after hours and on weekends to handle emergencies, scheduling issues, and client referrals/intakes
� Work toward continuous quality improvement
� Stay current with changing technology, including software programs
� Uphold, support, and promote all company policies and procedures
� Adhere to all HIPAA regulations
QUALIFICATIONS:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.
Assisting Hands is a non-medical home care agency seeking an organized, efficient, and friendly individual to join our team as a Client Care Specialist!
Ideally, our perfect candidate has a team spirit and wants to grow within the organization. The candidate must take direction well and be able to work in a high-paced environment all while having fun. As an Assisting Hands Client Care Specialist, you will be part of an especially welcoming and dedicated team�frequently commended as the best place to work!
Benefits:
� Competitive salary based on experience
� PTO
� 401K + Match
� On-call pay
� Vitable Health Benefit
� Advancement Opportunities
� Additional Compensation available
In this role you will:
� Maintain positive relationships with clients and referral sources
� Contact care providers and clients regarding day-to-day changes
� Recognize and reward good job performance and promote caregiver recognition
� Evaluate client and employee satisfaction
� Collaborate with the Director of Nursing to review the Plan of Care
� Understand, uphold, support, and promote all company policies and procedures
� Effectively resolve complaints and incidents
� Match clients' needs, caregivers' skills, experience, availability, and personality
� Schedule client visits according to Care Plans and staff preference & availability
� Maintain proper staffing levels to ensure proper coverage for all clients
� Enter scheduling data, create and release weekly schedules for all assigned caregivers
� Maintain call-in, retention, and staff and client statistic reports
� Discern client services required as outlined in agreements, urgent requests, and care plans
� Document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
� Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission, and discharge)
� Work toward continuous quality improvement
� Stay current with changing technology, including software programs
� Adhere to all HIPAA regulations
� Escalate disciplinary action to the Assistant Administrator
� Take calls after hours and on weekends to handle emergencies, scheduling issues, and client referrals/intakes. (One week per month)
� Facilitate timely billing and collection in coordination with the Office Manager
� Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.
Ready to start your rewarding career? Apply to Assisting Hands today!
Requirements:
EDUCATION/EXPERIENCE
� Associates or bachelor�s degree preferred; high school diploma or general education degree (GED) required.
� Two (2) years� related management, administrative or equivalent experience and/or training.
� Proficiency with Microsoft Suite and or Google Suite and scheduling software required
� Working knowledge of basic medical terminology required
� Excellent customer service and communication skills and professionalism at all times
� Detail-oriented team player
� Ability to multitask, work under pressure and problem solve
� Strong commitment to client service excellence
� Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
� Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
LANGUAGE SKILLS
� Ability to read and understand short instructions, correspondence, and memos
� Ability to effectively communicate through written and verbal language
� Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
REASONING ABILITIES
� Ability to evaluate situations and make complex decisions using critical thinking and reasoning
Apply today to join our home care team!
Join Our Caregiving Team
JOB SUMMARY:
This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff.
RESPONSIBILITIES:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
� Understand and adhere to established FirstLight Home Care policies and procedures
� Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
� Maintain proper staffing levels to ensure proper coverage for all clients
� Enter scheduling data, create and release weekly schedules for all assigned caregivers
� Maintain call-in, retention, and staff and client statistic reports
� Contact care providers and clients regarding day-to-day changes
� Discern client services required as outlined in agreements, urgent requests, and care plans
� Enter staff and client information into a database
� Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission, and discharge)
� Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.
� Take calls after hours and on weekends to handle emergencies, scheduling issues, and client referrals/intakes
� Work toward continuous quality improvement
� Stay current with changing technology, including software programs
� Uphold, support, and promote all company policies and procedures
� Adhere to all HIPAA regulations
QUALIFICATIONS:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.