Technical Customer Service Rep.
$1,000 sign on bonus after 30 days of employment.
At Iwaki America we value our employees and strive to create a workplace culture that encourages respect and hard work, is collaborative and results oriented. Our Total Rewards Package includes compensation, health and wellness benefits, and many other perks. We help our employees achieve success with a healthy work/life balance.
Position Summary: Provides friendly, effective, and efficient customer service by utilizing in-depth
knowledge of company products and procedures.
Essential Functions
• Walchem specific - thorough understanding of programming, calibration, and set-up of metering pumps, controllers, and sensors. Acts as a technical resource for customers related to water treatment chemistry, installations, and computer communications.
• Iwaki Pump specific - thorough understanding of pump hydraulics, applications and installation of centrifugal pumps and related ancillary equipment.
• Provides phone and email technical support for pumps, controllers, and sensors.
• Acts as a resource of technical information for customers, distributors, Sales Managers, and Customer Service Reps on products, applications, and competitors.
• Communicates with distributors and customers by phone and email.
• Responds to product inquiries from domestic and international distributors and customers.
• Assists distributors and customers to ensure proper selection and installation of products.
• Prepares detailed quotations for distributors and customers.
• Coordinate customer and distributor activities with Sales Managers, Product Managers, and Engineers.
• Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions.
• Provides inside sales support
• Order management and general administrative functions – order entry, expediting, filing, tracking, etc.
Qualifications
• Associate's or Bachelor’s degree in a science field (chemistry preferred).
• * 3 - 5 years’ experience in a Customer Service role related to water treatment equipment
• * For Walchem products - understanding of pH, conductivity measurement, and water chemistry
• * Good listening/troubleshooting skills
• * Ability to patiently defuse and resolve customer complaints
• * Time Management – ability to organize and manage multiple priorities in a fast-paced environment
• * Team player - can effectively interact with internal departments
• * Strong verbal and written communication skills
• * Strong technical aptitude
• * Strong computer skills:
o Fast, accurate data entry
o Proficient in Microsoft Word, Excel, and PowerPoint
• * Ability to work well with little supervision
• * Detail oriented
• Fluent in Spanish or Portuguese a plus
• Pump/Instrument experience a plus
*Denotes essential qualification
$1,000 sign on bonus after 30 days of employment.
At Iwaki America we value our employees and strive to create a workplace culture that encourages respect and hard work, is collaborative and results oriented. Our Total Rewards Package includes compensation, health and wellness benefits, and many other perks. We help our employees achieve success with a healthy work/life balance.
Position Summary: Provides friendly, effective, and efficient customer service by utilizing in-depth
knowledge of company products and procedures.
Essential Functions
• Walchem specific - thorough understanding of programming, calibration, and set-up of metering pumps, controllers, and sensors. Acts as a technical resource for customers related to water treatment chemistry, installations, and computer communications.
• Iwaki Pump specific - thorough understanding of pump hydraulics, applications and installation of centrifugal pumps and related ancillary equipment.
• Provides phone and email technical support for pumps, controllers, and sensors.
• Acts as a resource of technical information for customers, distributors, Sales Managers, and Customer Service Reps on products, applications, and competitors.
• Communicates with distributors and customers by phone and email.
• Responds to product inquiries from domestic and international distributors and customers.
• Assists distributors and customers to ensure proper selection and installation of products.
• Prepares detailed quotations for distributors and customers.
• Coordinate customer and distributor activities with Sales Managers, Product Managers, and Engineers.
• Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions.
• Provides inside sales support
• Order management and general administrative functions – order entry, expediting, filing, tracking, etc.
Qualifications
• Associate's or Bachelor’s degree in a science field (chemistry preferred).
• * 3 - 5 years’ experience in a Customer Service role related to water treatment equipment
• * For Walchem products - understanding of pH, conductivity measurement, and water chemistry
• * Good listening/troubleshooting skills
• * Ability to patiently defuse and resolve customer complaints
• * Time Management – ability to organize and manage multiple priorities in a fast-paced environment
• * Team player - can effectively interact with internal departments
• * Strong verbal and written communication skills
• * Strong technical aptitude
• * Strong computer skills:
o Fast, accurate data entry
o Proficient in Microsoft Word, Excel, and PowerPoint
• * Ability to work well with little supervision
• * Detail oriented
• Fluent in Spanish or Portuguese a plus
• Pump/Instrument experience a plus
*Denotes essential qualification