Station Manager
Job description
New York Station Manager and Customer Relations Lead
Tailwind Air, an experienced veteran-owned and thriving air charter and scheduled service operator out of Westchester County Airport, NY, is seek an energetic New York Station Manager and Customer Relations Lead to help propel our growth in scheduled seaplane service throughout the northeast. The role will be based in Manhattan at the NY Skyport Marina in Manhattan.
Tailwind Air is small enough to see you as an individual but large enough to provide stability, growth potential, and internal opportunities for our employees.
The position reports to the Director of Scheduled Service and will work closely with our dispatch and operations team to execute our schedule and provide memorable service and support. The position will also have access to and support from company leadership.
Key responsibilities:
- Manage and staff the Manhattan seaplane base 5 days a week
- Handle inbound and outbound customer service, check-in, and logistics coordination related to seaplane flying in and out of Manhattan
- Assist operations, dispatch, flight crews in executing the flight schedule
Additional responsibilities (dependent on prior experience)
- Coordinate with other station managers and customer service employees and 3rd party vendors.
- Sell and develop relationships with HNW clients and businesses to purchase tickets, ticket books, and charter flights
- Assist with marketing initiatives, social media, and brand awareness efforts through outreach, event attendance, and online efforts.
- Assist with route growth, schedule development, partnerships, and IT vendor procurement and rollout.
Preference will be given to those with relevant prior experience in an aviation and/or customer facing service role serving and supporting high net worth customers in person, by phone, and online.
Success Metrics and Attributes
� Ideal candidates will have 2+ years experience in general or commercial aviation in a customer facing role, although not mandatory.
� Must be comfortable working with corporate executives, and high-net-worth individuals and their assistants.
� Must be able to work at least 5 days/week in person in Manhattan and occasionally lift and carry up items up to 50 pounds over short distances.
� Must have demonstrated ability to oversea, deliver, and maintain a safe, pleasant and memorable experience for Tailwind Air customers.
� Must prioritize safety and security of passengers above all other considerations and be comfortable with making and communicating occasional difficult decisions.
� Must maintain a professional appearance.
� Primary work platforms to include Google workplace products, Slack, Webchat bots, and leading general and commercial aviation technology platforms.
Job description
New York Station Manager and Customer Relations Lead
Tailwind Air, an experienced veteran-owned and thriving air charter and scheduled service operator out of Westchester County Airport, NY, is seek an energetic New York Station Manager and Customer Relations Lead to help propel our growth in scheduled seaplane service throughout the northeast. The role will be based in Manhattan at the NY Skyport Marina in Manhattan.
Tailwind Air is small enough to see you as an individual but large enough to provide stability, growth potential, and internal opportunities for our employees.
The position reports to the Director of Scheduled Service and will work closely with our dispatch and operations team to execute our schedule and provide memorable service and support. The position will also have access to and support from company leadership.
Key responsibilities:
- Manage and staff the Manhattan seaplane base 5 days a week
- Handle inbound and outbound customer service, check-in, and logistics coordination related to seaplane flying in and out of Manhattan
- Assist operations, dispatch, flight crews in executing the flight schedule
Additional responsibilities (dependent on prior experience)
- Coordinate with other station managers and customer service employees and 3rd party vendors.
- Sell and develop relationships with HNW clients and businesses to purchase tickets, ticket books, and charter flights
- Assist with marketing initiatives, social media, and brand awareness efforts through outreach, event attendance, and online efforts.
- Assist with route growth, schedule development, partnerships, and IT vendor procurement and rollout.
Preference will be given to those with relevant prior experience in an aviation and/or customer facing service role serving and supporting high net worth customers in person, by phone, and online.
Success Metrics and Attributes
� Ideal candidates will have 2+ years experience in general or commercial aviation in a customer facing role, although not mandatory.
� Must be comfortable working with corporate executives, and high-net-worth individuals and their assistants.
� Must be able to work at least 5 days/week in person in Manhattan and occasionally lift and carry up items up to 50 pounds over short distances.
� Must have demonstrated ability to oversea, deliver, and maintain a safe, pleasant and memorable experience for Tailwind Air customers.
� Must prioritize safety and security of passengers above all other considerations and be comfortable with making and communicating occasional difficult decisions.
� Must maintain a professional appearance.
� Primary work platforms to include Google workplace products, Slack, Webchat bots, and leading general and commercial aviation technology platforms.