Parts Associate
If you love motorcycles and a fast paced environment while helping people build their dream bike, or get their baby back on the road we've got a job for you!. We are a complete full service shop that focuses on both Vtwin makes as well as foreign models. We have a fun, fast paced, high energy environment. Uncaged Cycles is looking for an experienced service and parts associate to join our team. Don't wait, apply today!
Major Duties and Responsibilities
1)Service Department Operations
� Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
� Estimate costs and completion times at point of sale. Clearly communicate them to customer.
� Assist Service department manager in reviewing work-in-progress to ensure quality and timeliness.
� Occasionally assist technicians when they are having difficulty performing service work.
� Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
� Perform cashier functions, as needed.
� Open & close all customer paid, warranty, and internal repair orders.
� Become familiar and efficient with all phases of the computer system required for service and parts management
2)Customer Service
� Provide superior customer service to both internal and external customers
� Greet customers immediately, in a courteous and friendly manner.
� Handle telephone transactions quickly, and courteously.
� Promptly notify customers of any changes, delays, or additional work needed.
� Sell additional services by pointing out service specials or additional work needed.
� Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to �Make Things Right�.
� Avoid making commitments which cannot (or likely will not) be met. Set customers� expectations to a level where they will likely be met.
Job Type: Full-time
Salary: Wage is based on experience and knowledge
Experience:
� sales: 1 year (Preferred)
This Job Is Ideal for Someone Who Is:
� Dependable -- more reliable than spontaneous
� People-oriented -- enjoys interacting with people and working on group projects
� Detail-oriented -- would rather focus on the details of work than the bigger picture
� High stress tolerance -- thrives in a high-pressure environment
537 14th Ave, Longview, WA 98632-1601, United States
If you love motorcycles and a fast paced environment while helping people build their dream bike, or get their baby back on the road we've got a job for you!. We are a complete full service shop that focuses on both Vtwin makes as well as foreign models. We have a fun, fast paced, high energy environment. Uncaged Cycles is looking for an experienced service and parts associate to join our team. Don't wait, apply today!
Major Duties and Responsibilities
1)Service Department Operations
� Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
� Estimate costs and completion times at point of sale. Clearly communicate them to customer.
� Assist Service department manager in reviewing work-in-progress to ensure quality and timeliness.
� Occasionally assist technicians when they are having difficulty performing service work.
� Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
� Perform cashier functions, as needed.
� Open & close all customer paid, warranty, and internal repair orders.
� Become familiar and efficient with all phases of the computer system required for service and parts management
2)Customer Service
� Provide superior customer service to both internal and external customers
� Greet customers immediately, in a courteous and friendly manner.
� Handle telephone transactions quickly, and courteously.
� Promptly notify customers of any changes, delays, or additional work needed.
� Sell additional services by pointing out service specials or additional work needed.
� Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to �Make Things Right�.
� Avoid making commitments which cannot (or likely will not) be met. Set customers� expectations to a level where they will likely be met.
Job Type: Full-time
Salary: Wage is based on experience and knowledge
Experience:
� sales: 1 year (Preferred)
This Job Is Ideal for Someone Who Is:
� Dependable -- more reliable than spontaneous
� People-oriented -- enjoys interacting with people and working on group projects
� Detail-oriented -- would rather focus on the details of work than the bigger picture
� High stress tolerance -- thrives in a high-pressure environment
537 14th Ave, Longview, WA 98632-1601, United States