Order Specialist
About Us
Collov is an online interior design reimagined. Our mission is to disrupt the interior design space by using AI and AR to generate highly-customized, interactive 3D rendered designs based on each customer's specific needs, preferences, and lifestyle. Our main goal is to make the luxury experience of designing a beautiful home accessible to everyone.
The elaborate labeling classification system embedded in each archived design inspiration photo enables Collov to predict and suggest a customer's preferred interior style accurately. With an Ai powered generative design, we generate and recommend all possible design solutions for a user to choose from while simultaneously learning his or her tendencies throughout the decision-making process. Customers can visualize their design in an interactive, photo-realistic AR powered 3D rendering before they finish the home decorating journey by purchasing furniture directly from our platform.
We're a global, silicon-valley based, well-funded startup. Our founding team members are Stanford and UC Davis alumni with PH.Ds in Computer Science/AI and a business veteran who founded a zero-to-one fin-tech startup, achieving IPO on the Hong Kong Exchange Main Board.
With home top of mind on a world scale now more than ever, we are launching and growing, full speed ahead. We are looking for like-minded high-performers to break the barriers that limit access to a customized, hassle-free experience of designing a beautiful home at an everyday people's price.
Join us!
What You�ll Do:
As our Order Fulfillment Specialist, you will prepare and deliver quotations, process order and manage order flow, and provide the best concierge service in the business. You will be �THE� point of contact for our clients and customers, and �THE� robust support of the whole team!
We�re looking for an OPS/LOGISTICS extraordinaire to own these functions:
ORDER & FULFILLMENT(CONCIERGE)
Prepare quote sheets and proposals.
Process orders.
Manage order flow from when the order is placed to when it�s delivered.
Communicate updates, exceptions, and issues to designer, supplier, customer/client and logistic partners.
Process payment exceptions and price match.
Monitor shipments, delivery, and assembly (if any).
Provide support in invoicing and accounting management in terms of the orders.
RETURNS & CREDIT:
Manage returns and damage/exchange processes within an allowable timeline.
Gather all back-up data and images, request returns authorization, obtain shipping labels/instructions, coordinate return transportation, monitor receiving at the warehouse, dispute any credit discrepancy and process credit / refunds.
Support in invoicing and accounting management.
What we�re looking for:
Bachelor degree or above in Operations/Supply Chain Management or related fields.
3 years of experience in Operations and Logistics including 1+ years experience in a customer service role is a must.
Experience using a Customer Relationship Management (CRM) tool.
Experience in after-a-sale process management.
Excellent written, verbal and interpersonal communication skills
Excellent computer skills, especially in Microsoft Office
Able to work under pressure in a fast-paced environment without sacrificing quality.
Ability to deal with multi-tasks at the same time with clear priorities.
Legally authorized to work in the US
About Us
Collov is an online interior design reimagined. Our mission is to disrupt the interior design space by using AI and AR to generate highly-customized, interactive 3D rendered designs based on each customer's specific needs, preferences, and lifestyle. Our main goal is to make the luxury experience of designing a beautiful home accessible to everyone.
The elaborate labeling classification system embedded in each archived design inspiration photo enables Collov to predict and suggest a customer's preferred interior style accurately. With an Ai powered generative design, we generate and recommend all possible design solutions for a user to choose from while simultaneously learning his or her tendencies throughout the decision-making process. Customers can visualize their design in an interactive, photo-realistic AR powered 3D rendering before they finish the home decorating journey by purchasing furniture directly from our platform.
We're a global, silicon-valley based, well-funded startup. Our founding team members are Stanford and UC Davis alumni with PH.Ds in Computer Science/AI and a business veteran who founded a zero-to-one fin-tech startup, achieving IPO on the Hong Kong Exchange Main Board.
With home top of mind on a world scale now more than ever, we are launching and growing, full speed ahead. We are looking for like-minded high-performers to break the barriers that limit access to a customized, hassle-free experience of designing a beautiful home at an everyday people's price.
Join us!
What You�ll Do:
As our Order Fulfillment Specialist, you will prepare and deliver quotations, process order and manage order flow, and provide the best concierge service in the business. You will be �THE� point of contact for our clients and customers, and �THE� robust support of the whole team!
We�re looking for an OPS/LOGISTICS extraordinaire to own these functions:
ORDER & FULFILLMENT(CONCIERGE)
Prepare quote sheets and proposals.
Process orders.
Manage order flow from when the order is placed to when it�s delivered.
Communicate updates, exceptions, and issues to designer, supplier, customer/client and logistic partners.
Process payment exceptions and price match.
Monitor shipments, delivery, and assembly (if any).
Provide support in invoicing and accounting management in terms of the orders.
RETURNS & CREDIT:
Manage returns and damage/exchange processes within an allowable timeline.
Gather all back-up data and images, request returns authorization, obtain shipping labels/instructions, coordinate return transportation, monitor receiving at the warehouse, dispute any credit discrepancy and process credit / refunds.
Support in invoicing and accounting management.
What we�re looking for:
Bachelor degree or above in Operations/Supply Chain Management or related fields.
3 years of experience in Operations and Logistics including 1+ years experience in a customer service role is a must.
Experience using a Customer Relationship Management (CRM) tool.
Experience in after-a-sale process management.
Excellent written, verbal and interpersonal communication skills
Excellent computer skills, especially in Microsoft Office
Able to work under pressure in a fast-paced environment without sacrificing quality.
Ability to deal with multi-tasks at the same time with clear priorities.
Legally authorized to work in the US