Occupancy Specialist
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
We are looking for an Occupancy Specialist to help us by supporting various communities in meeting occupancy goals and certification requirements across the TRM & TPM portfolio. The Occupancy Specialist interacts directly with the field and corporate Operation Team to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) initial certification, annual & interim recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems as requested. Provides training, coaching, and mentoring to field or corporate staff as requested.
Essential Job Duties
• Processes various certifications utilizing RealPage software, HUD’s EIV system, and adhering to organization’s occupancy and compliance procedures.
• HUD Billing – Processes monthly section 8 billing by the 10th day of each month to PBCA, TCA, and TRACS for all HUD project-based communities. This includes requesting loans, posting subsidy received, and communication with agencies for unpaid vouchers.
• Utility Allowance – Prepares a utility reimbursement report for all HUD project-based facilities by the 25th of each month.
• Works patiently, professionally, and cooperatively with staff to provide high quality customer service. Provides instruction and guidance to Managers during recertification process. Promotes a positive, active, and collaborative relationship with coworkers and associated agencies. Enforces and adheres to organizational policies, rules, and regulations. Maintains privacy and confidentiality of resident and organizational information at all times.
• Reports – Oversees the weekly occupancy reports from field staff and recommends/takes action, as appropriate. Assists the Director of Occupancy with accurate data to respond to all regulatory audit reports.
• Processes criminal background including national sex offender requests.
• Serves as a subject matter expert and resource on occupancy and related compliance requirements/regulations.
• Provide feedback to the Operations Team regarding the Managers' performance of occupancy and compliance responsibilities.
Other Qualifications:
• Attends staff, departmental, and required meetings.
• Updates annual income and rent limits in RealPage OneSite.
• Ability to work in stressful situations requiring time sensitive deadlines.
• Supports Operations Team in training new personnel on affordable housing programs to ensure a successful transition.
• Participates in updates to policies and procedures due to ever changing requirements with affordable programs.
• Assists the Director with implementation of policies, procedures, and processes.
Knowledge and Skills:
• Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet.
• RealPage, OneSite
• Novice - Proficient Excel user
Experience and Education:
• High school diploma or GED required.
• Minimum one year of experience working in a high-volume service environment with some experience in customer service.
• Course work/seminar attendance in Occupancy, Affordable Housing.
• Certifications related to Occupancy Specialist, Tax Credit Specialist, and Fair Housing.
• Working knowledge of 4350.3 HUD Handbook, LIHTC, and other Federal and State program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures required.
Physical Requirements:
Constantly (6-8+ hours per day) - Standing, Walking, Using of hands & fingers
Frequently (3-6 hours per day) - Pushing & Pulling, Reaching (above shoulders level), Lifting of up to 70+ lbs.
Occasionally (Up to 3 hours per day) – Sitting, Squatting/Bending, Climbing
Work Environment & Exposures:
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Voluntary Supplemental Basic Life / AD&D Insurance
• Company Paid Long-term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement
TPM mandates all Team Members be vaccinated for COVID-19. If you are offered a position with our company, you must be able to provide evidence of vaccination as a condition of employment or be eligible to receive an approved exemption from TELACU as a medical or religious accommodation. If you are not currently vaccinated and do not receive an approved exemption from the vaccine requirement as a medical or religious accommodation, and are offered a position, your start date may be delayed or your offer may be rescinded, if you cannot provide evidence you are fully vaccinated for COVID-19.
We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.?
TELACU (the Company) has an internal recruiting department. TELACU may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency). ?Agencies are hereby specifically directed NOT to contact TELACU employees directly?in an attempt to?present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.?Any unsolicited resumes sent to TELACU from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. TELACU will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.?TELACU?will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.?
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
We are looking for an Occupancy Specialist to help us by supporting various communities in meeting occupancy goals and certification requirements across the TRM & TPM portfolio. The Occupancy Specialist interacts directly with the field and corporate Operation Team to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) initial certification, annual & interim recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems as requested. Provides training, coaching, and mentoring to field or corporate staff as requested.
Essential Job Duties
• Processes various certifications utilizing RealPage software, HUD’s EIV system, and adhering to organization’s occupancy and compliance procedures.
• HUD Billing – Processes monthly section 8 billing by the 10th day of each month to PBCA, TCA, and TRACS for all HUD project-based communities. This includes requesting loans, posting subsidy received, and communication with agencies for unpaid vouchers.
• Utility Allowance – Prepares a utility reimbursement report for all HUD project-based facilities by the 25th of each month.
• Works patiently, professionally, and cooperatively with staff to provide high quality customer service. Provides instruction and guidance to Managers during recertification process. Promotes a positive, active, and collaborative relationship with coworkers and associated agencies. Enforces and adheres to organizational policies, rules, and regulations. Maintains privacy and confidentiality of resident and organizational information at all times.
• Reports – Oversees the weekly occupancy reports from field staff and recommends/takes action, as appropriate. Assists the Director of Occupancy with accurate data to respond to all regulatory audit reports.
• Processes criminal background including national sex offender requests.
• Serves as a subject matter expert and resource on occupancy and related compliance requirements/regulations.
• Provide feedback to the Operations Team regarding the Managers' performance of occupancy and compliance responsibilities.
Other Qualifications:
• Attends staff, departmental, and required meetings.
• Updates annual income and rent limits in RealPage OneSite.
• Ability to work in stressful situations requiring time sensitive deadlines.
• Supports Operations Team in training new personnel on affordable housing programs to ensure a successful transition.
• Participates in updates to policies and procedures due to ever changing requirements with affordable programs.
• Assists the Director with implementation of policies, procedures, and processes.
Knowledge and Skills:
• Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet.
• RealPage, OneSite
• Novice - Proficient Excel user
Experience and Education:
• High school diploma or GED required.
• Minimum one year of experience working in a high-volume service environment with some experience in customer service.
• Course work/seminar attendance in Occupancy, Affordable Housing.
• Certifications related to Occupancy Specialist, Tax Credit Specialist, and Fair Housing.
• Working knowledge of 4350.3 HUD Handbook, LIHTC, and other Federal and State program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures required.
Physical Requirements:
Constantly (6-8+ hours per day) - Standing, Walking, Using of hands & fingers
Frequently (3-6 hours per day) - Pushing & Pulling, Reaching (above shoulders level), Lifting of up to 70+ lbs.
Occasionally (Up to 3 hours per day) – Sitting, Squatting/Bending, Climbing
Work Environment & Exposures:
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Voluntary Supplemental Basic Life / AD&D Insurance
• Company Paid Long-term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement
TPM mandates all Team Members be vaccinated for COVID-19. If you are offered a position with our company, you must be able to provide evidence of vaccination as a condition of employment or be eligible to receive an approved exemption from TELACU as a medical or religious accommodation. If you are not currently vaccinated and do not receive an approved exemption from the vaccine requirement as a medical or religious accommodation, and are offered a position, your start date may be delayed or your offer may be rescinded, if you cannot provide evidence you are fully vaccinated for COVID-19.
We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.?
TELACU (the Company) has an internal recruiting department. TELACU may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency). ?Agencies are hereby specifically directed NOT to contact TELACU employees directly?in an attempt to?present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.?Any unsolicited resumes sent to TELACU from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. TELACU will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.?TELACU?will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.?