Certification Coordinator
Job Description: Member Services & Certification Coordinator
Reports to CEO
The Member Services & Certification Coordinator supports the membership management and engagement activities of the Aging Life Care Association� (ALCA) and the National Academy of Certified Care Managers (NACCM). The Member Services & Certification Coordinator must be detail oriented and enjoy working within a small environment that is mission-driven, results-driven, and community oriented. The ideal individual will have database management experience along with strong written and verbal communication, administrative, and organizational skills, as well as the ability to maintain a realistic balance among multiple priorities. The Member Services & Certification Coordinator must work well within a small team, have the ability to work independently on projects from conception to completion, and must work well under pressure at times to handle a wide variety of activities, and handle confidential matters with discretion.
Roles and Responsibilities
ALCA Membership
� Works/coordinates with Executive Assistant to respond to membership inquiries (via email and phone)
� Database Management
o Processes new members in database
o Track member certification expiration dates
o Oversee member and partner profile changes
o Create and distribute monthly member statistic reports (certification, member categories, chapters)
o Oversee ALCA store product orders and ALCA event registrations
o Apply payments and refunds
o Batch reporting
o Serve as backup to Technology Manager for creating product codes
� Send initial new member/partner welcome emails
� Coordinate Annual Dues Invoice Mailing
o Order supplies, stamps, envelopes
o Print invoices
o Stuff invoices w/cover letters and other inserts
� Annual Conference Registrar
o Oversee annual conference registration process (online and onsite)
o Process payments, refunds, and cancellations
� Listserv Backup to Executive Assistant (manage lists, updates, respond to inquiries)
NACCM Certification Coordinator
� Respond to phone inquiries and emails regarding NACCM certification, application process, eligibility, and recertification
� Manage Certificant Process
o Add new certificants to database, assign #, send certificates and packets
o Send recertification renewal reminders
o Screen recertification applications
� Maintain and update NACCM database
� Manage CE Provider Program
o Process applications for new and renewing CE providers
o Process CE approval for individual events including ALCA and ALCA Chapters
� Serve as NACCM Board Executive Assistant
o Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format
o Create Monthly Board Report
o Prepare agenda, board materials, take and distribute board minutes
o Maintains discretion and confidentiality in relationships with all board members
� Process weekly bank deposits
General Office Tasks
� ALCA and NACCM phone duties/inquiries (second to Executive Assistant)
� Work collaboratively with EA to ensure coverage of tasks during vacation or illness, as well as during periods of high volume
Qualifications
� Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
� Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, members, and external partners
� Strong written and verbal communication skills
� Demonstrated proactive approaches to problem-solving with strong decision-making capability
� Emotional maturity
� Highly resourceful team-player, with the ability to also be extremely effective independently
� Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
� Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
� Forward looking thinker, who actively seeks opportunities and proposes solutions
Education and Experience Requirements
� Bachelor�s or Associate (minimum) degree from an accredited institution in a related discipline and a minimum of one or more years of experience in an applicable position
� Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms
� Database (Access) or Customer Relationship Management (CRM) experience a plus
� Occasional travel required (annual national conference)
Compensation and Benefits
Annual salary range is $42,000-$44,000 DOE. Benefits include Medical, Dental, and Vision plans with coverage effective first of the month following start date; two weeks paid vacation, paid holidays, personal days, and sick leave; 401k program with employer match.
About ALCA
The Aging Life Care Association (ALCA), a nonprofit association with over 1,800 members, is governed by an 11-member Board of Directors who are elected to two-year terms and represent a diversity in practices and geographic locations. The ALCA office is located in Tucson, Arizona, where a staff manages day-to-day operations as well as conference and meeting planning. ALCA is an Equal Opportunity Employer.
Job Description: Member Services & Certification Coordinator
Reports to CEO
The Member Services & Certification Coordinator supports the membership management and engagement activities of the Aging Life Care Association� (ALCA) and the National Academy of Certified Care Managers (NACCM). The Member Services & Certification Coordinator must be detail oriented and enjoy working within a small environment that is mission-driven, results-driven, and community oriented. The ideal individual will have database management experience along with strong written and verbal communication, administrative, and organizational skills, as well as the ability to maintain a realistic balance among multiple priorities. The Member Services & Certification Coordinator must work well within a small team, have the ability to work independently on projects from conception to completion, and must work well under pressure at times to handle a wide variety of activities, and handle confidential matters with discretion.
Roles and Responsibilities
ALCA Membership
� Works/coordinates with Executive Assistant to respond to membership inquiries (via email and phone)
� Database Management
o Processes new members in database
o Track member certification expiration dates
o Oversee member and partner profile changes
o Create and distribute monthly member statistic reports (certification, member categories, chapters)
o Oversee ALCA store product orders and ALCA event registrations
o Apply payments and refunds
o Batch reporting
o Serve as backup to Technology Manager for creating product codes
� Send initial new member/partner welcome emails
� Coordinate Annual Dues Invoice Mailing
o Order supplies, stamps, envelopes
o Print invoices
o Stuff invoices w/cover letters and other inserts
� Annual Conference Registrar
o Oversee annual conference registration process (online and onsite)
o Process payments, refunds, and cancellations
� Listserv Backup to Executive Assistant (manage lists, updates, respond to inquiries)
NACCM Certification Coordinator
� Respond to phone inquiries and emails regarding NACCM certification, application process, eligibility, and recertification
� Manage Certificant Process
o Add new certificants to database, assign #, send certificates and packets
o Send recertification renewal reminders
o Screen recertification applications
� Maintain and update NACCM database
� Manage CE Provider Program
o Process applications for new and renewing CE providers
o Process CE approval for individual events including ALCA and ALCA Chapters
� Serve as NACCM Board Executive Assistant
o Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format
o Create Monthly Board Report
o Prepare agenda, board materials, take and distribute board minutes
o Maintains discretion and confidentiality in relationships with all board members
� Process weekly bank deposits
General Office Tasks
� ALCA and NACCM phone duties/inquiries (second to Executive Assistant)
� Work collaboratively with EA to ensure coverage of tasks during vacation or illness, as well as during periods of high volume
Qualifications
� Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
� Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, members, and external partners
� Strong written and verbal communication skills
� Demonstrated proactive approaches to problem-solving with strong decision-making capability
� Emotional maturity
� Highly resourceful team-player, with the ability to also be extremely effective independently
� Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
� Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
� Forward looking thinker, who actively seeks opportunities and proposes solutions
Education and Experience Requirements
� Bachelor�s or Associate (minimum) degree from an accredited institution in a related discipline and a minimum of one or more years of experience in an applicable position
� Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms
� Database (Access) or Customer Relationship Management (CRM) experience a plus
� Occasional travel required (annual national conference)
Compensation and Benefits
Annual salary range is $42,000-$44,000 DOE. Benefits include Medical, Dental, and Vision plans with coverage effective first of the month following start date; two weeks paid vacation, paid holidays, personal days, and sick leave; 401k program with employer match.
About ALCA
The Aging Life Care Association (ALCA), a nonprofit association with over 1,800 members, is governed by an 11-member Board of Directors who are elected to two-year terms and represent a diversity in practices and geographic locations. The ALCA office is located in Tucson, Arizona, where a staff manages day-to-day operations as well as conference and meeting planning. ALCA is an Equal Opportunity Employer.