IT Service Desk
About Us
The Nu-Age Group (NAG), located in Pearl River NY, is looking to immediately hire a full time Service Desk Engineer. The ideal candidate will have experience providing support for hardware, basic networking, mobile devices, windows operating systems, and Microsoft office support. Connectwise ticketing system experience preferred but not required. Experience in Active Directory, Virtualization, and cloud are bonuses. In this role the Service Desk Engineer will be a technical lead for all troubleshooting, implementation, and maintenance of desktop systems.
The role requires the candidate to work from our Pearl River NY location. This individual will play a primary role in customer service, desktop, network troubleshooting and support of client sites.
Who You Are
• Smart and just need an opportunity to prove it!
• Detail oriented, working with a high level of diligence.
• Passionate about technology and learning.
• Strong communications skills (verbal and written) – clear, concise, and timely.
• Able to troubleshoot and diagnose issues reliably.
• Able to document issues and escalate effectively.
• Ability to pick up skills quickly.
• Most importantly…you want to learn and grow beyond the service desk!
Compensation and Benefits
• Annual Salary $45K to $60k – Depending on experience.
• Medical, dental insurance available after 3 months
• Company Pension plan
• Flexible Shift Schedule, Remote Work flexibility offered, requiring manager pre-approval.
• Comp time credited back for after-hours work.
• United Healthcare Insurance – Company sponsoring 70% of single medical premium.
• 401k 3% match – After 1yr employment.
• Leave benefits including paid Time Off and paid family medical leave.
• On-site amenities of Blue Hill Plaza: Cafeteria, Post Office, FedEx & UPS drop-off, Day care, Convenience store, Vending Machines, Hair Salon, and Gym membership (Company Discount).
Responsibilities/Skills Required:
• Providing 1st line technical support to all clients via phone, email, or remote access.
• Ability to provide Tier I troubleshooting by walking the user(s) through a series of steps to determine / classify / prioritize the nature of the problem.
• Ability to escalate to proper technical support specialist timely.
• Excellent written / verbal skills.
• Working knowledge of computer hardware.
• Troubleshooting various Windows Operating Systems (10/11, Server 2012, 2016).
• Excel at working with others to reach end goal.
• Self-sufficient with ability to work on multiple tasks with minimal supervision.
• May occasionally provide on-site support at client sites in the Tri-State Area.
• Valid driver’s license and vehicle to travel to/from Nu-Age as well as client sites.
• Adhering to the set policies and procedures relating to clients.
• Maintaining a professional and courteous attitude in any situations encountered.
• Quickly becoming familiar with new software and appliances.
• Full-Time, Monday through Friday, with rotating on-call after-hours support as needed.
• Certifications such as A+, HDI (Help Desk Institute), MCP (Microsoft Certified Professional), etc. are preferred but not required.
Our Vision
Partnership – We believe in the power of long-lasting partnerships, providing our clients with high quality service and sustainable solutions which help them achieve their objectives.
Accountability –We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client’s high expectations.
Integrity – A commitment to honesty, fairness and standing by our word.
Empowerment – A team who carries out the values and vision of Nu-Age with the authority to be decisive.
Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges.
Transparent Communication – A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect.
Teamwork – Strive for a sense of comradery while working together to achieve common goals of the team, clients, and Nu-Age.
subordinates, peers, customers, vendors, and business partners through openness and respect.
Teamwork – Strive for a sense of comradery while working together to achieve common goals of the team, clients, and Nu-Age.
The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
About Us
The Nu-Age Group (NAG), located in Pearl River NY, is looking to immediately hire a full time Service Desk Engineer. The ideal candidate will have experience providing support for hardware, basic networking, mobile devices, windows operating systems, and Microsoft office support. Connectwise ticketing system experience preferred but not required. Experience in Active Directory, Virtualization, and cloud are bonuses. In this role the Service Desk Engineer will be a technical lead for all troubleshooting, implementation, and maintenance of desktop systems.
The role requires the candidate to work from our Pearl River NY location. This individual will play a primary role in customer service, desktop, network troubleshooting and support of client sites.
Who You Are
• Smart and just need an opportunity to prove it!
• Detail oriented, working with a high level of diligence.
• Passionate about technology and learning.
• Strong communications skills (verbal and written) – clear, concise, and timely.
• Able to troubleshoot and diagnose issues reliably.
• Able to document issues and escalate effectively.
• Ability to pick up skills quickly.
• Most importantly…you want to learn and grow beyond the service desk!
Compensation and Benefits
• Annual Salary $45K to $60k – Depending on experience.
• Medical, dental insurance available after 3 months
• Company Pension plan
• Flexible Shift Schedule, Remote Work flexibility offered, requiring manager pre-approval.
• Comp time credited back for after-hours work.
• United Healthcare Insurance – Company sponsoring 70% of single medical premium.
• 401k 3% match – After 1yr employment.
• Leave benefits including paid Time Off and paid family medical leave.
• On-site amenities of Blue Hill Plaza: Cafeteria, Post Office, FedEx & UPS drop-off, Day care, Convenience store, Vending Machines, Hair Salon, and Gym membership (Company Discount).
Responsibilities/Skills Required:
• Providing 1st line technical support to all clients via phone, email, or remote access.
• Ability to provide Tier I troubleshooting by walking the user(s) through a series of steps to determine / classify / prioritize the nature of the problem.
• Ability to escalate to proper technical support specialist timely.
• Excellent written / verbal skills.
• Working knowledge of computer hardware.
• Troubleshooting various Windows Operating Systems (10/11, Server 2012, 2016).
• Excel at working with others to reach end goal.
• Self-sufficient with ability to work on multiple tasks with minimal supervision.
• May occasionally provide on-site support at client sites in the Tri-State Area.
• Valid driver’s license and vehicle to travel to/from Nu-Age as well as client sites.
• Adhering to the set policies and procedures relating to clients.
• Maintaining a professional and courteous attitude in any situations encountered.
• Quickly becoming familiar with new software and appliances.
• Full-Time, Monday through Friday, with rotating on-call after-hours support as needed.
• Certifications such as A+, HDI (Help Desk Institute), MCP (Microsoft Certified Professional), etc. are preferred but not required.
Our Vision
Partnership – We believe in the power of long-lasting partnerships, providing our clients with high quality service and sustainable solutions which help them achieve their objectives.
Accountability –We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client’s high expectations.
Integrity – A commitment to honesty, fairness and standing by our word.
Empowerment – A team who carries out the values and vision of Nu-Age with the authority to be decisive.
Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges.
Transparent Communication – A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect.
Teamwork – Strive for a sense of comradery while working together to achieve common goals of the team, clients, and Nu-Age.
subordinates, peers, customers, vendors, and business partners through openness and respect.
Teamwork – Strive for a sense of comradery while working together to achieve common goals of the team, clients, and Nu-Age.
The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.